Mercedes-Benz of South Bay

Ask for Pablo great experience does the work fast great work excellent awesome super happy work excellent awesome super happy More

Worse experience ever! Please avoid. Over paid for our car after waiting 6 months! Felt trapped to pay or lose your car. Just very sad. car after waiting 6 months! Felt trapped to pay or lose your car. Just very sad. More

Wonderful service! Best to call for an appointment. Service team was professional, knowledgeable and friendly. Service team was professional, knowledgeable and friendly. More

I appreciate your attention. I am still looking for a convertible with lo mileage, ipo, not black, and roomy. 2019 or 2020 would be good. I live in Montana. I need all wheel drive or front wheel at least convertible with lo mileage, ipo, not black, and roomy. 2019 or 2020 would be good. I live in Montana. I need all wheel drive or front wheel at least. More

Every time I’ve needed to take my car to Mercedes I choose Natalie as my service advisor. She is great at communicating with me about any updates as far as what work is being done and when I can expect choose Natalie as my service advisor. She is great at communicating with me about any updates as far as what work is being done and when I can expect to have my car back. By doing this, I don’t have to call to find out what is going on with my vehicle or wonder when I will have it back. She is always attentive and great to work with. It’s because of her that I actually do recommend Mercedes of South Bay to my friends and family citing the great interactions I’ve had so far with everyone. More

Naomi does not return messages-unprofessional behavior to say the least, especially since this is a common theme among these reviews. say the least, especially since this is a common theme among these reviews. More

Very displeased with my experience here. I came in July 2nd looking for the new S580, at the time with 5 months remaining on my M760i lease. I was informed the vehicle hadn’t reached dealers however I woul 2nd looking for the new S580, at the time with 5 months remaining on my M760i lease. I was informed the vehicle hadn’t reached dealers however I would be contacted when it would. We made contact 8/6 about scheduling an appointment to view the car. My salesperson (Michael Amos) was out of town, so we arranged it for when he returned. Due to unforeseen circumstances, we couldn’t coordinate until September which was fine with me. I came in for a test drive on 9/18. At the time, I had outside financing approved for up to $175,000, I just needed to make sure the car was for me. During the test drive, I experienced a check engine light, the car went into “Limp Mode” and I was unable to drive it over 35 mph. I was told we would reschedule the test drive and with a car that had the features I was looking for the following Monday or Tuesday. I reached out that Monday (9/20) and didn’t get a response until Wednesday (9/22) saying he was out of town and wasn’t near his phone. Why tell me to come in Monday or Tuesday and you knew you would be out of town? I was then told (9/22/9/23,9/24) that he would reach out to Christina about another test drive. I made it clear I didn’t want my approval to expire. I heard nothing else until I reached out on 10/4. I reached out to let my salesperson know my approval was expiring and if he didn’t want to continue our relationship, I would go elsewhere. I just didn’t want to be left in the dark about purchasing the vehicle. I was assured it was a misunderstanding and we proceeded forward. I was told he would be going out of town the following Friday, so I expected to have everything wrapped up in the following days. I went and got approved with my credit union and was ready to go. The only option I had to have is the 4D system. Michael told me they had a Black/Black S580 in inventory however I didn’t want black or white. 10/5, I was told he would find another color with the 4D system. As you can guess, it’s 10/23 I have heard nothing from Michael Amos and once again, my approval is expiring. I have no problem going elsewhere, it clearly isn’t meant for me to have a Mercedes. This is not how you do business. Apparently, my time or business isn’t valuable to South Bay Mercedes. It’s clear they only cater to a certain demographic and status and their vacation time is more important than the job at hand. More

Frank Perri really went out of his way to explain and perform the needed service. Thanks, Frank! perform the needed service. Thanks, Frank! More

To be honest, I wouldn’t recommend it to any of my families. I was not happy with the service families. I was not happy with the service More

This dealership is immaculate, everybody is very professional and there is a sense of urgency to understand and convey your needs with everyone involved. I only need to speak with my service repres professional and there is a sense of urgency to understand and convey your needs with everyone involved. I only need to speak with my service representative, Pablo Moreno, once before everyone involved with my car knows what I want and what I need. They achieve a perfection of service that stands on its own. More