Mercedes-Benz of South Bay

I have purchased multiple vehicles through Emily and her customer service continues to be above and beyond. The finance dept. was awesome as well, I was in and out of there within 10 minutes. customer service continues to be above and beyond. The finance dept. was awesome as well, I was in and out of there within 10 minutes. More

I received great customer service from Mercedes Benz of South Bay.. The service was performed quickly and at a reasonable price. South Bay.. The service was performed quickly and at a reasonable price. More

Labor, parts cost overpriced. Emily Solis very helpful , accommodating. Oil, filter changed took all day. accommodating. Oil, filter changed took all day. More

Service was on time, fast and personalized. The agent, Arcie Cabacungan is excellent too. Best service! Arcie Cabacungan is excellent too. Best service! More

Reserved 2022 E350 was taken away upon delivery during the absence of Karol Powers, VIP Client Sales and Leasing. It was beyond Carol’s control. However, it reflects a major dealership problem. As a se the absence of Karol Powers, VIP Client Sales and Leasing. It was beyond Carol’s control. However, it reflects a major dealership problem. As a seven time repeated customer, I was extremely disappointed and upset by the fact that the company policy allowed it happened. As GM of South Bay Mercedes, Dan Turner needs to fix it. More

I have been used this this service center for many years. They are very good. This time, ARCEE was my service advisor. Although he is new, he is very knowledgeable, patient and friendly. And he did an aw They are very good. This time, ARCEE was my service advisor. Although he is new, he is very knowledgeable, patient and friendly. And he did an awesome job! More

Dec 13, 2021 no news and I HAVENT GOT MY MONEY BACK. calling up for Memo or James is almost impossible. ======== We were offered a Mercedes Premium Service Contract and Protection Plus - 2 BACK. calling up for Memo or James is almost impossible. ======== We were offered a Mercedes Premium Service Contract and Protection Plus - 2 different contracts that cost of total almost $6,000 when we purchased a car from South Bay MB. The finance Manager - Kelly- said that we can later cancel the contract if decided otherwise. We were resistance to sign the contract, but as Kelly convinced it can be easily cancelled later, then we signed it. We requested for the contract terms sheet to study the contract coverage and to date only the Mercedes Premium Service contract was given - nothing on Protection Plus. On August 28, 2021 just one day after we purchased the car and signed the contract - even when the car had not been delivered - we decided to cancel the Protection Plus contract and informed Kelly as well as Memo via emails and phone calls. Memo said that $2k on the Protection Plus is nothing for SB Mercedes and wouldn't be a problem to cancel. Until today Oct 22,2021 - almost 2 months after the cancellation request, we haven't heard back the refund confirmation, let alone receiving the refund itself.While $2k might be nothing for SB Mercedes, for us is a lot! Just after I wrote the review - almost 2 months after we confirmed the cancellation of the Protection Plus, Memo called me, told me in a rude way that we haven't filed any cancellation properly as the contract is under my daughter's names she should be the one to cancel. He instructed me to get my daughter to check the current mileage of the car to get the cancellation prorated. We informed him that our daughter has send an email confirmation for the cancellation just 2 days after the contract was signed when the car had not even been delivered, thus it is not acceptable at all if they want to use the current mileage to prorate. Story short, after long argument he then checked the email correspondence and found our daughter confirmation thus agreed to "help" to forward the cancellation request to cancellation Dept. Wow.... it took almost 2 months to get a confirmation of contract cancellation, and were accused that we have not filing the cancellation properly. Be careful in signing any Maintenance or Protection Plus contract from MB. It looks minutes to sign in but 2 months for cancellation just to get proceed! In addition he said that it would need 3-9 weeks to get the refund. The worst cancellation experience ever! More

Ask for Pablo great experience does the work fast great work excellent awesome super happy work excellent awesome super happy More

Worse experience ever! Please avoid. Over paid for our car after waiting 6 months! Felt trapped to pay or lose your car. Just very sad. car after waiting 6 months! Felt trapped to pay or lose your car. Just very sad. More

Wonderful service! Best to call for an appointment. Service team was professional, knowledgeable and friendly. Service team was professional, knowledgeable and friendly. More