Mercedes-Benz of South Bay

Their service staff is understaffed. A service technician told me that. Trying to talk with someone is impossible. I left 3 messages with April, Service Manager and never got a return A service technician told me that. Trying to talk with someone is impossible. I left 3 messages with April, Service Manager and never got a return call. . Finally I drove to the dealership and showed my concerns to an advisor who had no clue how to resolve it. Needless to say not happy. More

Excellent service . Very professional. Good workmanship. Friendly customer service. My service rep is most helpful. Friendly customer service. My service rep is most helpful. More

So professional and thy really help me get my new glc300 I got car and after 4 days didn’t feel happy with it I went back said that I didn’t like it Sam help me get the car I like and I really appreci I got car and after 4 days didn’t feel happy with it I went back said that I didn’t like it Sam help me get the car I like and I really appreciate that More

Frank Perri is the best service rep I have ever worked with. April is an extremely attentive and effective Service Manager. Great operation! with. April is an extremely attentive and effective Service Manager. Great operation! More

Friendly and professional service provided to me in my last visit as well as other times. last visit as well as other times. More

Service writer Frank Perri and the South Bay Mercedes service department has taken care of my 2003 E320 for over a decade. Never any rework, never unnecessary work, and happy with the estimate/charging i service department has taken care of my 2003 E320 for over a decade. Never any rework, never unnecessary work, and happy with the estimate/charging integrity. More

Service center is always professional and efficient and use technology well to maintain communication while they have my car. use technology well to maintain communication while they have my car. More

I have my second car purchased from this dealer, and have been extremely happy with them. Frank Perri, my service advisor, has been most helpful. There have been very few problems with my car (a 2015 GL 450) been extremely happy with them. Frank Perri, my service advisor, has been most helpful. There have been very few problems with my car (a 2015 GL 450) and those were taken care of quickly and efficiently. I hope to be driving this car for several years to come. More

Mr. Perri, who is my service advisor has been always very efficient and professional. He made the annual maintenance so smooth and easy. Thank you so much Mr. Perri!!! You are the reason that I chose the Sou efficient and professional. He made the annual maintenance so smooth and easy. Thank you so much Mr. Perri!!! You are the reason that I chose the South Bay M-Benz year after year~~ More

Morose, lackadaisical service where the customer is always last. I’ve been buying top end cars from them for over a decade but will now switch to another brand. There is simply no one in management tha always last. I’ve been buying top end cars from them for over a decade but will now switch to another brand. There is simply no one in management that gets the connection between good service and repeat sales. More