Mercedes-Benz of South Bay

The customer service was fine, however the loaner car they provided smelled like someone threw up in it and was then sprayed with heavy perfume in an attempt to mask the odor. they provided smelled like someone threw up in it and was then sprayed with heavy perfume in an attempt to mask the odor. More

The car I bought from this dealership broken down 3 times within a 2 months period and I only got to drive less than 2 weeks. My car has been in the dealership for repairs for rest of the time. I’m making a within a 2 months period and I only got to drive less than 2 weeks. My car has been in the dealership for repairs for rest of the time. I’m making a payment for a car I don’t get to drive. It’s 3 years old certified pre owned. I’m done with this can and Mercedes-Benz. The management of the dealership is not accommodating to refund or transfer the sales to a different car. Why I have to absorb the cost for their horrible product? No customer service department to handle my complaint even at headquarter. It’s either I have to swallow this big mistake of buying a car from them or pursue to see if this can be a lemon law case. I will never buy a car from this dealership and this brand ever again. More

Service representatives are very reliable and take the time to carefully explain any issues or even any potential issues. time to carefully explain any issues or even any potential issues. More

Julian, Mar and Memo thank you for making it possible for my family and I to walk out with a new Mercedes Benz. Thank you for the great experience and breaking down everything for us. For sure I’ll be sendin my family and I to walk out with a new Mercedes Benz. Thank you for the great experience and breaking down everything for us. For sure I’ll be sending people your way and making sure they ask for Julian because he really knows how to hook people really well. Thank you. More

Mercedes Benz South Bay was a clean and well organized environment. Service was efficiently delivered environment. Service was efficiently delivered More

I enjoyed an occasion to lease a new mercedes car, Julian was very friendly yet he was very very professional. was very friendly yet he was very very professional. More

Sonia was amazing! And the rest of employees Very friendly and professional! Highly Recommended! Last minute service but Efficiently done! And the rest of employees Very friendly and professional! Highly Recommended! Last minute service but Efficiently done! More

After 2 return visits and 2 appointments, my SUV was finally repaired. The car was washed, the writing on the front windshield was cleaned and 2 studs were put on my license plate. I am happy and my veh finally repaired. The car was washed, the writing on the front windshield was cleaned and 2 studs were put on my license plate. I am happy and my vehicle runs well. The advisor was apologetic and was willing to do what it takes to make me a satisfied customer. I am a satisfied customer now. Thanks for your responsiveness. More

Worst service department ever. Our service representative lied when she told us everything was completed. When I brought car right back she admitted she knew it was not completed Our service representative lied when she told us everything was completed. When I brought car right back she admitted she knew it was not completed and then wanted to charge more. Spoke to her and manager on phone. Now they won’t return our calls/texts. Want to buy another Mercedes but won’t because we’d have to bring to this dealer for service. More

Amilcar Mejia is the excellent service advisor with high level technical skills. Thank you very much. level technical skills. Thank you very much. More