Mercedes-Benz of South Bay

Second Mercedes Purchased in South Bay Torrance and Mr. Hayes Millan, helped me once again and came through finding me the perfect Mercedes car. 5 star service Great Job! Hayes Millan, helped me once again and came through finding me the perfect Mercedes car. 5 star service Great Job! More

My experience with Collin was amazing. He was very communicative and understood my needs. Upon arrival everyone was so kind, the whole process was easy and smooth. Thank you, Collin! He was very communicative and understood my needs. Upon arrival everyone was so kind, the whole process was easy and smooth. Thank you, Collin! More

I brought my 2011 SLS in for its annual service the beginning of March. I also asked that they update the software for the transmission to the latest version. The service advisor was not aware of an up beginning of March. I also asked that they update the software for the transmission to the latest version. The service advisor was not aware of an updated transition software but I gave him the documents and coverage numbers. He looked it up and since the car has always been serviced and Mercedes saw that the updated never been done. He pointed out to me that the software may not improve the transmission markedly. I told him I understand that, but since it’s the updated software let’s make sure it gets installed. After about 10 days I got a call that the software has been updated on the transmission but now the transmission is not behaving properly. He said that they had reached out to Mercedes-Benz corporate and are now reaching out to AMG in Germany who is ask them to send some readings from the transmission. About a week later I got another call telling me that AMG is telling them that the transmission control module needs to be replaced at the cost of $9500. The service advisor further said that if it was him he would just replace the whole transmission for approximately $14,000. Clearly something went wrong with the install. I was a bit confused, how could an authorized Mercedes dealer install an authorized Mercedes transmission update, Break some thing, and then ask the customer to pay to fix it. After extremely spotty communication I was able to get a hold of the service manager, who said there is no goodwill that can be applied in this case, and that I have no choice but to pay to fix my car that was broken under their care. He said since I had asked them to update the software, and the software was not necessary, that I’m responsible for the cost of repairing the car. I asked him if I could have my car back in the same condition that I left it with them? And he said no there’s no way to reverse the transmission software to its original state. After almost 2 months of having my car there I finally got a flatbed to pick the car up. I don’t trust that they know what to do with the car, they broke my car, and now they want me to pay to fix it. If I need to pay to fix the car, I’d rather pay someone else. That’s the whole story, draw your own conclusions. More

I was received promptly by my service advisor Frank Perri, who is the BEST! I was able to obtain a loaner and my vehicle was ready as stated within 4 hours Perri, who is the BEST! I was able to obtain a loaner and my vehicle was ready as stated within 4 hours More

The customer service was fine, however the loaner car they provided smelled like someone threw up in it and was then sprayed with heavy perfume in an attempt to mask the odor. they provided smelled like someone threw up in it and was then sprayed with heavy perfume in an attempt to mask the odor. More

Service representatives are very reliable and take the time to carefully explain any issues or even any potential issues. time to carefully explain any issues or even any potential issues. More

The car I bought from this dealership broken down 3 times within a 2 months period and I only got to drive less than 2 weeks. My car has been in the dealership for repairs for rest of the time. I’m making a within a 2 months period and I only got to drive less than 2 weeks. My car has been in the dealership for repairs for rest of the time. I’m making a payment for a car I don’t get to drive. It’s 3 years old certified pre owned. I’m done with this can and Mercedes-Benz. The management of the dealership is not accommodating to refund or transfer the sales to a different car. Why I have to absorb the cost for their horrible product? No customer service department to handle my complaint even at headquarter. It’s either I have to swallow this big mistake of buying a car from them or pursue to see if this can be a lemon law case. I will never buy a car from this dealership and this brand ever again. More

Julian, Mar and Memo thank you for making it possible for my family and I to walk out with a new Mercedes Benz. Thank you for the great experience and breaking down everything for us. For sure I’ll be sendin my family and I to walk out with a new Mercedes Benz. Thank you for the great experience and breaking down everything for us. For sure I’ll be sending people your way and making sure they ask for Julian because he really knows how to hook people really well. Thank you. More

Mercedes Benz South Bay was a clean and well organized environment. Service was efficiently delivered environment. Service was efficiently delivered More

I enjoyed an occasion to lease a new mercedes car, Julian was very friendly yet he was very very professional. was very friendly yet he was very very professional. More