Mercedes-Benz of South Bay

Very clean environment and professional personnel, easy to work with and very helpful. Highly recommended dealership to work with and very helpful. Highly recommended dealership More

Fast and easy process to get a Benz from the dealer. Sameh is a great salesman and a great person !! He’s the guy to go 👍🏼 Sameh is a great salesman and a great person !! He’s the guy to go 👍🏼 More

The dealership was very professional and really seemed to care about there customers which is excellent. care about there customers which is excellent. More

Thanks to Emily for taking care of my problem so fast, efficient and effortless. I am so happy with my service and will visit this dealership again. efficient and effortless. I am so happy with my service and will visit this dealership again. More

Sonia is an exceptional professional service expert. Customer service was amazing. She is extremely patient and knowledgeable. Sonia answered all of my questions to ensure I felt supported. A trusting r Customer service was amazing. She is extremely patient and knowledgeable. Sonia answered all of my questions to ensure I felt supported. A trusting relationship was built within her 1st 5 minutes of communicating the plan for my car as she was open, honest, and transparent consistently. I truly appreciate her work ethics! Thank you Sonia! More

Emily at Merceds-Benz of South Bay was terrific to work with. Friendly, professional and fun without any of the annoying car-salesman pushiness. I appreciated that she was able to prep the car I saw online with. Friendly, professional and fun without any of the annoying car-salesman pushiness. I appreciated that she was able to prep the car I saw online and was interested in before I got there. The team was patient in the negotiation process, and I really enjoyed working with everyone involved. Overall a really great experience, and I drove off in a new car! More

Frank Perri is outstanding always willing to go above and beyond to meet our service needs. Frank is responsive, knowledgeable and professional. beyond to meet our service needs. Frank is responsive, knowledgeable and professional. More

It was super easy to book a service appointment online. Jacqlyn was my service advisor: She was professional, knowledgeable, and very pleasant to work with! Jacqlyn was my service advisor: She was professional, knowledgeable, and very pleasant to work with! More

I’m not coming back to this dealership. I’ll go the extra 10 minutes to Santa Monica in the future. There is little to no support in service department upon arrival and everyone is rude. My I’ll go the extra 10 minutes to Santa Monica in the future. There is little to no support in service department upon arrival and everyone is rude. My service person told me I’m not allowed to call her and could only communicate via text message. That made it hard when I had questions about a suggested repair on my vehicle. When I picked up my car nobody was there to explain the 2 suggested repairs. My service agent was at her desk but had a giant “out to lunch” sign sitting in front of her so I had to text her even though I was 20 feet away. When I finally spoke to her she told me I had an oil leak that would cost $1700 to fix but didn’t explain if it was serious, dangerous or something I could wait on. I asked 7 times and I finally said please tell me if it’s dangerous for me to leave?! Finally, she said “no, it’s just that your car is old and seals wear out like rubber bands” - my car has 30k miles on it. All in all, everyone is just so… uninvested and rude for a place that tells you to spend thousands of dollars every time you go there. They don’t even let you book a loaner car online and the shuttle service means they call you a Lyft. (Which is fine I guess but I was shocked to see a booth in the service department to get a loaner when I went there to pay, so frustrating! I spent a lot of money on an MB and at every other dealership you get a Mercedes loaner to drive, or driven home and picked up in a MB) All in all, there are much better dealers close enough by to stop coming to South Bay. More

Great service! Everyone is very helpful. Love the atmosphere and how professional everyone is! Amazing experience! Everyone is very helpful. Love the atmosphere and how professional everyone is! Amazing experience! More