Mercedes-Benz of South Bay

I bought an E400 there in 2015, and everything has been smooth ever since, I had my car in for service yesterday, and as usual, everything was easy. I've worked with Amilcar in service for years, and I've smooth ever since, I had my car in for service yesterday, and as usual, everything was easy. I've worked with Amilcar in service for years, and I've appreciated his efforts and how clearly he explains what is or isn't needed. More

Great experience and superb fleet of cars. . This dealership goes above and beyond for the customer. . This dealership goes above and beyond for the customer. More

Frank Piri who handled my car is an outstanding and knowledgeable person and with much needed attentions managed to get the issues with the brake and radio system handled. knowledgeable person and with much needed attentions managed to get the issues with the brake and radio system handled. More

My wife had issues with her GLS550 which we had planned on taking on a long-distance trip in 2 days' time. Amilcar Mejia had me come down right away without an appointment and he fit me into the schedule on taking on a long-distance trip in 2 days' time. Amilcar Mejia had me come down right away without an appointment and he fit me into the schedule of the technicians. There was a thorough inspection done and one minor adjustment. We got the car back a few hours later in good shape and ready to go on our trip. Amil has gone out of his way previously with my other MBZ vehicle. He is a pleasure to work with. More

I scheduled my appointment for 9 am and was told the part was in stock and service could be done in about an hour. The morning of the appointment I was going to run late and called to let the service depa was in stock and service could be done in about an hour. The morning of the appointment I was going to run late and called to let the service department know I’d be there at approximately 9:30. I spoke with Melissa. She said there was a 30 minute grace period and if I couldn’t make it, I couldn’t come it. I stated that I was told the day before that the day was completely open for appointments, how could they not let me come in 30 minutes late. If that’s how they treat customers I’d go to another location. Melissa hung up on me while I was talking to her. I showed up for my appointment at 9:15 and met with Frank. Said I would wait for my car because it would be done in an hour, 2 hours max. Frank requested expedited service. At 9:30 am I was seated in the waiting area. At 11 am Frank came to Tel me my park hadn’t been logged by service. Turns out they never even had it in stock while I sat waiting for an hour and a half. Completely waiting my time. Quite frankly the biggest waste of time after having to get a rental from Midway and coming back for my own car at 6 pm. I used South Bay Mercedes for convenience, but there’s a reason we haven’t bought our last two Mercedes from them. More

The Dealership is spotless. Employees are friendly, professional, knowledgable, kind, and considerate. It's always a pleasure taking my car to MB South Bay for service. Employees are friendly, professional, knowledgable, kind, and considerate. It's always a pleasure taking my car to MB South Bay for service. More

I had a early appointment for maintenance service. I was met on time by my agent. She discussed with me my service. When I picked up the vehicle she walked me through the findings from the service. I was met on time by my agent. She discussed with me my service. When I picked up the vehicle she walked me through the findings from the service. Very professional. More

Easy to work with. Not stressful. Comfortable experience. Took a bit longer than I expected. Not stressful. Comfortable experience. Took a bit longer than I expected. More

Amilcar's customer service is second to none. I will definitely be coming back. Thank you, Amilcar and Mercedes-Benz of South Bay! I will definitely be coming back. Thank you, Amilcar and Mercedes-Benz of South Bay! More

Was a very good experience. Hans was very knowledgeable and customer focused. One of the best experiences I have had. Hans was very knowledgeable and customer focused. One of the best experiences I have had. More