Mercedes-Benz of South Bay

I purchased a pre-owned vehicle from this dealer on a Saturday. Initially, it started off as a good experience as my salesperson, Julian wanted to earn my business. After deciding that I wanted to purcha Saturday. Initially, it started off as a good experience as my salesperson, Julian wanted to earn my business. After deciding that I wanted to purchase the SUV around 2:40pm, I did not officially leave the dealer with my vehicle until about 7pm. Below are the issues I experienced: Issue: Car had no floor mats or user manual Dealer's solution: None, they informed me there is nothing they can do. Issue: Empty tank of gas Dealer's solution: Filled up the car with a little over 1/4 of gas Issue: SUV trunk was programed to open to a certain level and I asked if they could reset it to the original settings Dealer's solution: Informed me that they couldn't figure it out because their mechanic's don't usually work on BMW's and that I should simply YouTube it myself and fix it. Issue: Waited over 3 hours to purchase the vehicle as the finance department was extremely full during peak hours. Dealer's solution: Was constantly lied to about my wait time. "We'll slide you in in 5 more minutes" (1.5 hours passed before their "5" minutes had elasped). Issue: Salesperson working with other clients while still working with me. I had to go inform one of the front desk staff that my time is also valuable and that I don't appreciate Julian taking on a 15 min phone call while helping me fill out my credit application or jumping over with another salesperson and speaking to their client for about 20+ minutes. Dealer's solution: Offered to change salesperson if I wasn't fully satisfied. I decided not to change as it was a waiting game after the paperwork was submitted. Issue: dealer informed me that they were going to "detail" my car before I left. When I was done purchasing the car I went over to my SUV and realized that they hadn't vacuum the inside or even dust off the interior. You could visibly see the dirt on top of the back seats. Dealer's solution: salesperson took the car back and they "cleaned" the vehicle a second time. Resulting in a 45+ minute additional wait time. Based on this experience, I will not be recommending this dealership to others. More

Horrible experience I am never working with Mercedes South Bay every again. Everyone there is unprofessional and has made my life miserable South Bay every again. Everyone there is unprofessional and has made my life miserable More

Friendly and honest service writers who keep appointments on time and give timely updates on completion status. No pressure ever on upselling. Recommended repair status is provided on essential items like on time and give timely updates on completion status. No pressure ever on upselling. Recommended repair status is provided on essential items like brake wear. Recommend purchasing a dealer service plan after original warranty expires. Especially with dual turbos and 9 quarts of oil per service. More

Working with David Guerra on the purchase of our new vehicle couldn't have been easier or a more enjoyable experience. His communication, customer service, follow up and guidance were tremendous. He p vehicle couldn't have been easier or a more enjoyable experience. His communication, customer service, follow up and guidance were tremendous. He patiently answered all of my questions and was able to deliver our vehicle sooner than promised. David Guerra is a valuable asset to his customers and to Mercedes-Bench of South Bay. More

The the service guy the helped me was excellent and experienced service guy that knows his business and how to treat his customers experienced service guy that knows his business and how to treat his customers More

Excellency 10! !The dealership has an exceptional team such as Alam, Jessie, Mr Mcmillian, Memo, the service gentlemen and assistant whom worked on on the day after !The dealership has an exceptional team such as Alam, Jessie, Mr Mcmillian, Memo, the service gentlemen and assistant whom worked on on the day after Father’s Day. Presentation, dedication, commitment standards superior. I’m sure their at there desk now finishing up on my file now. I love the car it is high tech it’s beautiful and rides smoothly. See you soon folks, Barbara More

Excellent service department with my service advisor, Jacklyn Mohl showing outstanding customer service and professionalism but the sales department is a different story. My wife and I received the F Jacklyn Mohl showing outstanding customer service and professionalism but the sales department is a different story. My wife and I received the Fargo treatment with fluctuations in pricing and our perception that we were being deceived pertaining to markups not posted on the windows of vehicles I would have purchased for cash if the financing and negotiation went well. Buyer’s Beware of any shenanigans……. . More

My first Mercedes experience. . The team was great. My car was serviced in two hrs and the complimentary coffee buffet was great Thank you Melva . The team was great. My car was serviced in two hrs and the complimentary coffee buffet was great Thank you Melva More

Babak was GREAT! very very helpful. Courteous, polite and on it. would only want to work with him very very helpful. Courteous, polite and on it. would only want to work with him More

Awesome service. Everyone was kind and helpful. Making an appointment for service was super easy and the process was painless. I definitely recommend to anyone lookin Everyone was kind and helpful. Making an appointment for service was super easy and the process was painless. I definitely recommend to anyone looking to buy or service a Mercedes. More