Mercedes-Benz of South Bay

Naomi provided an outstanding service. She is knowledgeable, attentive and customer service oriented. She should conduct classes for some other service advisors at the this dealership She is knowledgeable, attentive and customer service oriented. She should conduct classes for some other service advisors at the this dealership More

Top notch service and they always take care of you. I also buy my cars from them and currently each purchasing experience has been very pleasant. They’re straight forward and don’t jerk your around lik I also buy my cars from them and currently each purchasing experience has been very pleasant. They’re straight forward and don’t jerk your around like some other brands, so I’ll always buy and service my Mercedes’ with them. More

The service was good. Frank was great. But I hope it could be ready sooner for some minor issues. Frank was great. But I hope it could be ready sooner for some minor issues. More

Friendly, efficient and well run. These are a few of the words that come to mind. Frank Perri is my wonderful service writer and he is the best. If you need service on your car, ask f These are a few of the words that come to mind. Frank Perri is my wonderful service writer and he is the best. If you need service on your car, ask for him. He is super knowledgeable and will help you get it done at the best price. More

I have never dealt with a more dishonest service dealership. Namely the service manager, Steve Schimkus. He refused to conduct a thorough diagnosis of my issue in order to prevent having to give me dealership. Namely the service manager, Steve Schimkus. He refused to conduct a thorough diagnosis of my issue in order to prevent having to give me a loaner. He also consistently lied to prevent replacing parts that his team had forgot to replace on my car and tried to make me pay for them even though I had brought it to the attention to his entire service team multiple times that it was their fault in the past. Take your service elsewhere unless you want to be ripped off. More

""Super Service"" is an understatement by this Mercedes team !! Eventhough my GLA is only worth 35K, I'm treated like a V.I.P. ALL the time, from start to finish of service, or other business like leasing team !! Eventhough my GLA is only worth 35K, I'm treated like a V.I.P. ALL the time, from start to finish of service, or other business like leasing / buying a vehicle. This dealership is Honest and Spotless too. Meaning everything is clean, like a museum, including the bathrooms. There's plenty of elbow room for everyone, no crowding as you wait for your vehicle. The entire staff has integrity, like an extended family and feel at home. Your service advisor ( mine is always Amilcar) is like your personal expert, never overcharging for services. Another shout out to my Awesome salesperson, Dough R. whom I trust for all my car lease/buy business. The actual showroom is my favorite spot, since this team is continually showcasing their vehicles. Eye candy for those who love special cars. I just can't say enough kinds words, except I'm treated so well, every single time I go in. This team defnately lives up to the Mercedes Benz culture brought to America in 1952. Thanks Again Mercedes- Benz Team of South Bay !! More

Excellent service! Sam is a great dealer for us. He is nice and patient with us! Sam is a great dealer for us. He is nice and patient with us! More

Frank was my counselor for this my vehicle annual maintenance. This was the best counselor I have ever met in any of the dealership. Frank was Patient, friendly and extreme detail in review and exp maintenance. This was the best counselor I have ever met in any of the dealership. Frank was Patient, friendly and extreme detail in review and explain the vehicle's status. True service. Thank you Frank. More

Customer Service was not good. Advisor did not follow up, I had to follow up. Took car on Monday and advisor texted me on Thursday Advisor did not follow up, I had to follow up. Took car on Monday and advisor texted me on Thursday More

Very clean, friendly dealership. Work was done on time. Jackie was great to work with. Work was done on time. Jackie was great to work with. More