Mercedes-Benz of South Bay

A long check in process! They seem to book too many appointments at once. They also promised me a loaner when I booked the appointment but once there was told they do no They seem to book too many appointments at once. They also promised me a loaner when I booked the appointment but once there was told they do not have one to offer Service advisor is hard to reach, takes for ever to call back if at all, I had to chase him down. They also kept the car much too long due to his lack of advising the mechanic of all issues further delaying things. Not impressed -- and too expensive More

Hans Rico was very helpful, The work was done well and on time. I would recommend MBSB to anyone. on time. I would recommend MBSB to anyone. More

Outstanding service. Making appointment was easy. The care was serviced to specs (no more, no less). Brad is a true professional. Making appointment was easy. The care was serviced to specs (no more, no less). Brad is a true professional. More

Very good sales service. Cordell was very good to work with. However, post sales, we have a ant problem and so far no one has contacted us to discuss this. Cordell was very good to work with. However, post sales, we have a ant problem and so far no one has contacted us to discuss this. More

I always receive prompt and professional service with friendly staff. I trust your service. "Trust" and "excellence" friendly staff. I trust your service. "Trust" and "excellence" More

I dropped off my car on July 19 and repairs were not complete until August 4. I have not sufficiently driven it to give a rating on the work that was done. For now, my gear is properly shifting from rev complete until August 4. I have not sufficiently driven it to give a rating on the work that was done. For now, my gear is properly shifting from reverse, and when I drive the transmission feels evenly transitioning to drive! I am dissatisfied with the length of time my car was there being diagnosed, parts ordered and, repairs made! Also, I was unhappy with the monumental cost! My service advisor did give me a senior citizen discount after I requested one. And I truly appreciate his consideration. I was quite disappointed that there was no courtesy car available! I was told 'I could go across the street to Enterprise and rent one!' I had driven more than 20 miles to get to SB! My service advisor did arrange a ride home for me. Again, I appreciate it! I pray that I can get my car serviced at SB again. More

From the person that greets you when you pull up to direct you, to the cashier and service advisor you receive outstanding customer service. direct you, to the cashier and service advisor you receive outstanding customer service. More

The service was on time, did exactly what was needed and also helped with connecting a phone. Terrific people and Sonia was great. also helped with connecting a phone. Terrific people and Sonia was great. More

Exceptional service. Professional, friendly and efficient. .My scheduled service appointment went very smoothly. Never have had a problem at this location. Professional, friendly and efficient. .My scheduled service appointment went very smoothly. Never have had a problem at this location. More

Excellent, professional and outstanding service and transaction from start to finish. Satisfied with MB of South Bay. transaction from start to finish. Satisfied with MB of South Bay. More