Mercedes-Benz of South Bay

The service department at Mercedes Benz of South Bay is the best I have ever experienced in my life. It is also one of the primary reasons that I keep coming back to the dealership for every car lease and the best I have ever experienced in my life. It is also one of the primary reasons that I keep coming back to the dealership for every car lease and purchase. More

I am completely satisfied with the service I received at Southbay Mercedes Benz service advisor was very excellent when I spoke to her Southbay Mercedes Benz service advisor was very excellent when I spoke to her More

Hello- this is fir the general manager. I had a horrible experience this morning with your very abrupt service advisors Natalie Duncan this morning. She has lousy people skills with no inte I had a horrible experience this morning with your very abrupt service advisors Natalie Duncan this morning. She has lousy people skills with no interest to help or discuss the issue on hand. I tried to ask for assistance and it took nearly an hour to reassign me to a different service advisor. The entire experience was lousy to say the least. I would like to have the manager call me but don’t have any info on them! More

Excellent service and knowledgeable people willing to help and make the process a smooth as possible. Highly recommend and not the first time I have used them to purchase or lease a car. Will continue help and make the process a smooth as possible. Highly recommend and not the first time I have used them to purchase or lease a car. Will continue to do so. More

It’s my 4th leasing car with Mercedes. Chris helped me this time for the service. Very smooth process and good communication. Did great for everything I can ask. Always happy to be back. Chris helped me this time for the service. Very smooth process and good communication. Did great for everything I can ask. Always happy to be back. More

This is the 5th car we are buying from Mercedes Benz of South Bay, and we couldn't be happier. South Bay, and we couldn't be happier. More

Frank Perri is always pleasant, conversant and helps me out to make my services work with my schedule. out to make my services work with my schedule. More

This is the worst dealership in all of California. I have purchased Mercedes since 1975 and over the years contributed millions to service and buying your cars. Recently I experienced the worst service I have purchased Mercedes since 1975 and over the years contributed millions to service and buying your cars. Recently I experienced the worst service I have ever experienced since 1975. I had no idea Mercedes had gone so far downhill. Not only did you have my car in service for an entire month because you had a shortage of laborers and could not get to it but you had no loaners either. So I spent a fortune on a car rental just because you had no mechanics. Also you would not honor my extended $3600.00 warranty which I still pay $50.00 a month for in my contract and have NEVER used. You would't cover a measly $1900.00 fuel pump. I will never buy another Mercedes again and since I am still paying for this one I may have you repo it and quit payments...I was treated like garbage. No one was nice, no one returned my calls no one gave a xxxx. Deplorable service...I could get more from a sleazy used car lot. I won't need Mercedes Financial again because this was the worst experience of my entire life in dealing with Mercedes. I am seriously thinking about quitting payments just to get somebody to pay attention to my dire situation and that is pathetic. When you bless somone and they curse you. You then become the cursed. I have blessed Mercedes for years investing in new engines.(my 82 is still on the road) I have overpaid for cars over and over because I was so happy with the service provided. But this experience on 12/6/22 has been a nightmare beyond my wildest disappointment. I have been treated like garbage....after being a loyal customer all over the world since 1975. and I cant get anyones attention everyone in your customer service are liars and do not return calls and frankly don't give a xxxx. Well then neither do I. I may have you repo it just because I am so upset and infuriated. This dealership purposely soaked my floor boards because I was so angry. They work against you not for you. More

Returning customer, great experience. Drove onto the lot to see the car for the first time, traded in my car, and was off the lot in a new car in under 2 hours. Drove onto the lot to see the car for the first time, traded in my car, and was off the lot in a new car in under 2 hours. More

My option of South Bay Mercedes has changed…past experience was not as pleasant dealing as the personal there now, I am greeted with highly skilled professional service advisor Naomi Gutierrez th experience was not as pleasant dealing as the personal there now, I am greeted with highly skilled professional service advisor Naomi Gutierrez that has allowed my S Class service quick, without stress, and with her professional customer service ability and confidence. Thank You Naomi Gutierrez….Happy New Year More