Mercedes-Benz of South Bay

It’s my 4th leasing car with Mercedes. Chris helped me this time for the service. Very smooth process and good communication. Did great for everything I can ask. Always happy to be back. Chris helped me this time for the service. Very smooth process and good communication. Did great for everything I can ask. Always happy to be back. More

This is the 5th car we are buying from Mercedes Benz of South Bay, and we couldn't be happier. South Bay, and we couldn't be happier. More

This is the worst dealership in all of California. I have purchased Mercedes since 1975 and over the years contributed millions to service and buying your cars. Recently I experienced the worst service I have purchased Mercedes since 1975 and over the years contributed millions to service and buying your cars. Recently I experienced the worst service I have ever experienced since 1975. I had no idea Mercedes had gone so far downhill. Not only did you have my car in service for an entire month because you had a shortage of laborers and could not get to it but you had no loaners either. So I spent a fortune on a car rental just because you had no mechanics. Also you would not honor my extended $3600.00 warranty which I still pay $50.00 a month for in my contract and have NEVER used. You would't cover a measly $1900.00 fuel pump. I will never buy another Mercedes again and since I am still paying for this one I may have you repo it and quit payments...I was treated like garbage. No one was nice, no one returned my calls no one gave a xxxx. Deplorable service...I could get more from a sleazy used car lot. I won't need Mercedes Financial again because this was the worst experience of my entire life in dealing with Mercedes. I am seriously thinking about quitting payments just to get somebody to pay attention to my dire situation and that is pathetic. When you bless somone and they curse you. You then become the cursed. I have blessed Mercedes for years investing in new engines.(my 82 is still on the road) I have overpaid for cars over and over because I was so happy with the service provided. But this experience on 12/6/22 has been a nightmare beyond my wildest disappointment. I have been treated like garbage....after being a loyal customer all over the world since 1975. and I cant get anyones attention everyone in your customer service are liars and do not return calls and frankly don't give a xxxx. Well then neither do I. I may have you repo it just because I am so upset and infuriated. This dealership purposely soaked my floor boards because I was so angry. They work against you not for you. More

Returning customer, great experience. Drove onto the lot to see the car for the first time, traded in my car, and was off the lot in a new car in under 2 hours. Drove onto the lot to see the car for the first time, traded in my car, and was off the lot in a new car in under 2 hours. More

My option of South Bay Mercedes has changed…past experience was not as pleasant dealing as the personal there now, I am greeted with highly skilled professional service advisor Naomi Gutierrez th experience was not as pleasant dealing as the personal there now, I am greeted with highly skilled professional service advisor Naomi Gutierrez that has allowed my S Class service quick, without stress, and with her professional customer service ability and confidence. Thank You Naomi Gutierrez….Happy New Year More

Wendy is very knowledgeable, her explanation and hard work helped us to select the car we want for a very satisfied price. Any question and request that we have were answered and completed right away. work helped us to select the car we want for a very satisfied price. Any question and request that we have were answered and completed right away. More

Mercedes-Benz of South Bay was very professional and my experience was wonderful. my gracious service coordinator Emily was the best she provided me with top notch service. I also spoke with Mercedes abo experience was wonderful. my gracious service coordinator Emily was the best she provided me with top notch service. I also spoke with Mercedes about newer models vehicles and she gave me very informative information thanks, Mercedes. More

Made appointment for service. Frank Perri was adviser got car into service and completed service on the same day. Frank Perri was adviser got car into service and completed service on the same day. More

great service and very nice service adviser emally made it very easy and fast they did lift for me and that was very nice it very easy and fast they did lift for me and that was very nice More

Worst service experience I’ve ever had. Had to speak to 2 service associates and a manager to find out the process of my car and they all had different answers for me. Only helpful Service Had to speak to 2 service associates and a manager to find out the process of my car and they all had different answers for me. Only helpful Service advisor was Jacqlyn. More