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Mercedes-Benz of South Bay

Torrance, CA

Overview
Reviews
Vehicles
4.5
832 Reviews
If you're shopping for a new or pre-owned Mercedes-Benz in the South LA area, look no further than Mercedes-Benz of South Bay. Our expansive dealership carries an extensive inventory of new and pre-owned Mercedes-Benz vehicles in the area, and is only a short drive from Long Beach or Hawthorne. Located on the 1 and directly south of Zamperini Field, our showroom is easy to find, too. Whether you're shopping for your first Mercedes-Benz car or SUV, or are a longtime Mercedes-Benz owner, our team at Mercedes-Benz of South Bay is here for you!
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3311 Pacific Coast Hwy

Torrance, CA

90505

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Showing 832 reviews

January 19, 2023

they are always a pleasure to deal with, especially Sonia Gonzalez in the service department who is my normal service advisor More

by mfletc7597
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia Gonzalez
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Jan 23, 2023 -

Mercedes-Benz of South Bay responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 18, 2023

The first people you encounter are the valets and they are a bit standoffish. The service advisor who helped me was friendlier by I feel like she didn’t give me good service. Sonia didn’t respond to m More

by o_layug
Recommend Dealer
No
Employees Worked With
Sonia
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Jan 22, 2023 -

Mercedes-Benz of South Bay responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.

January 16, 2023

The customer service is TERRIBLE. And the staffs are NOT FRIENDLY. The financing dept. will RIP YOU OFF More

by Ceecee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kelly Rodriguez
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Jan 20, 2023 -

Mercedes-Benz of South Bay responded

Hi Ceecee, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (310) 513-5300 to discuss what we can do to help.

January 16, 2023

This dealership is a nightmare! ! they purposely left my windows down during the recent storms soaking my floorboards and making my matts stink...from mildew..they are a disgrace to More

by E350789
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
april and amilcar
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Jan 16, 2023 -

E350789 responded

This dealership is a nightmare! ! they purposely left my windows down during the recent storms soaking my floorboards and making my matts stink...from mildew..they are a disgrace to have Mercedes on their name..they are actually Auto nation... not even a real mercedes and they have a 4 foot female working on cars who knows absolutely nothing my car sounds like a tank and doesnt even move out of gears correctly.....bunch of morons.

Jan 16, 2023 -

E350789 responded

This dealership is a nightmare! ! they purposely left my windows down during the recent storms soaking my floorboards and making my matts stink...from mildew..they are a disgrace to have Mercedes on their name..they are actually Auto nation... not even a real mercedes and they have a 4 foot female working on cars who knows absolutely nothing my car sounds like a tank and doesnt even move out of gears correctly.....bunch of morons.

January 15, 2023

The service rep was friendly, courteous and helpful. His estimated cost of the service provided, and the time it would take to complete was spot on! More

by nugs2la
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amicar Mejia
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Jan 19, 2023 -

Mercedes-Benz of South Bay responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 13, 2023

They were very helpful in finding who I was scheduled to have my service done by aswell as verifying aswell as answering questions I had about the service ETC. More

by MSanchez061504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 19, 2023 -

Mercedes-Benz of South Bay responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 12, 2023

Excellent atención to the customer, good service and good vibe, Front desk have fast service More

by Amalia Santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie
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Jan 18, 2023 -

Mercedes-Benz of South Bay responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 12, 2023

Duvier in sales is amazing ! Recently purchased my vehicle and love it , he is not pushy and found me the car I wanted in a timely manner without any stress , Was very profess More

by Monique
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Duvier
Report | Print
Jan 12, 2023 -

Monique responded

Duvier in sales is amazing ! Recently purchased my vehicle and love it , he is not pushy and found me the car I wanted in a timely manner without any stress , Was very professional & would definitely recommend service to others.

January 11, 2023

Sonia is a real pro all ways on top of her game and a very good listener More

by mjmoore2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia
Report | Print
Jan 18, 2023 -

Mercedes-Benz of South Bay responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 10, 2023

The staff is friendly and helpful, I will definitely be going back in the future. More

by Mintmochaqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amilcar
Report | Print
Jan 13, 2023 -

Mercedes-Benz of South Bay responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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