Mercedes-Benz of South Bay

Professional, no pressure. Hasan Roberson was wonderful getting us the perfect car that same day for our Dad. He was engaging and listened intently making sure we left with a Hasan Roberson was wonderful getting us the perfect car that same day for our Dad. He was engaging and listened intently making sure we left with a smile on our face and explored all the options that met our needs! More

Very good coordination makes me to buy the car. So far, I bought. three cars from her ( Florentino, Ronelle). Her manager was very good ( Jacob Pelzl). So far, I bought. three cars from her ( Florentino, Ronelle). Her manager was very good ( Jacob Pelzl). More

Scheduled a service for my fiancé’s vehicle and was asked if we would wait at the dealership for the vehicle. We decided we would. When we arrived there, our service advisor was not there and then we were to if we would wait at the dealership for the vehicle. We decided we would. When we arrived there, our service advisor was not there and then we were told the vehicle wouldn’t be ready until the following day due to the time of the appointment and many vehicles. If the late appointment was not going to have the vehicle ready the same day, the advisor should have communicated this prior to the date. Luckily, Cliff helped us and got us an Uber back home. More

Our service advisor, Pablo, was great -- took very good care of us. Washed our car before we picked it up -- looked great. care of us. Washed our car before we picked it up -- looked great. More

Appointment went smoothly and quickly. I was given a loaner vehicle so I could get to work. Natalie Duncan kept me informed along the way. I was given a loaner vehicle so I could get to work. Natalie Duncan kept me informed along the way. More

they are always a pleasure to deal with, especially Sonia Gonzalez in the service department who is my normal service advisor Gonzalez in the service department who is my normal service advisor More

The first people you encounter are the valets and they are a bit standoffish. The service advisor who helped me was friendlier by I feel like she didn’t give me good service. Sonia didn’t respond to m are a bit standoffish. The service advisor who helped me was friendlier by I feel like she didn’t give me good service. Sonia didn’t respond to my 2 texts and voicemail when I was asking for an update on my car. This was already close to 5pm which was around the time she said my car would be done. I had to call the main line to track her down. She said my car would be done in 20 mins and I can come pick it up. She mentioned though that she was heading out for the day. When I picked up my car, I found out that the key battery wasn’t replaced after I specifically told them when I dropped off my car that the battery was low. Sonia assured me that they would replace this but I guess she forgot. All in all I feel that service was poor after paying $1,300+. More

The customer service is TERRIBLE. And the staffs are NOT FRIENDLY. The financing dept. will RIP YOU OFF And the staffs are NOT FRIENDLY. The financing dept. will RIP YOU OFF More

This dealership is a nightmare! ! they purposely left my windows down during the recent storms soaking my floorboards and making my matts stink...from mildew..they are a disgrace to ! they purposely left my windows down during the recent storms soaking my floorboards and making my matts stink...from mildew..they are a disgrace to have Mercedes on their name..they are actually Auto nation... not even a real mercedes and they have a 4 foot female working on cars who knows absolutely nothing my car sounds like a tank and doesnt even move out of gears correctly.....bunch of morons. More

The service rep was friendly, courteous and helpful. His estimated cost of the service provided, and the time it would take to complete was spot on! His estimated cost of the service provided, and the time it would take to complete was spot on! More