Mercedes-Benz of South Bay

I got excellent service. Sonia took the time to understand the issue that I had with the driver door. She provided a very understandable explanation of what was potentially Sonia took the time to understand the issue that I had with the driver door. She provided a very understandable explanation of what was potentially broke. She was correct which gave me confidence that I came to the right place for service. More

Poor service. .. Lack of communication. Frustrating phone system that makes it difficult to talk to a real person .. Lack of communication. Frustrating phone system that makes it difficult to talk to a real person More

I’m impressed by the stuff at this place, Sonia it’s been such an awesome person, I brought my car for service and it was ready right at the time that she said that it would be ready, they called me a Lyft a such an awesome person, I brought my car for service and it was ready right at the time that she said that it would be ready, they called me a Lyft and also they send me a Lyft to pick me up when my car was ready. More

I have a great experience when bringing my car in for service. I've worked with Brad Parker for years and he's the best! service. I've worked with Brad Parker for years and he's the best! More

Outstanding service overall. Very efficient and professional service visit. Customer service representative Frank was available at the appointment time, took the time to listen Very efficient and professional service visit. Customer service representative Frank was available at the appointment time, took the time to listen to my comments about the car, and inspected the issues himself. Frank took the time to explain the tasks included in the scheduled maintenance, and to explain other things about the condition of the car to help me make decisions regarding the proposed scope of work. Mercedes-Benz of South Bay had a loaner vehicle available for me while my car was serviced. Frank kept me posted with the status of the work being done, and was there when I picked up the car to provide an update about the service and to answer any questions. Frank even scheduled the next service appointment for me. More

Luke was excellent salesperson and review the manual and how to set up information with me after I purchased the car. Thank you, Luke for take care of my trade in. Mary Kobayashi how to set up information with me after I purchased the car. Thank you, Luke for take care of my trade in. Mary Kobayashi More

Excellent transaction by Zulma ! She took me every step of the way ! Highly recommend South Bay ! She took me every step of the way ! Highly recommend South Bay ! More

All the people were knowledgeable and friendly, but I wish they were quicker. Frank Perri is supportive and experienced. wish they were quicker. Frank Perri is supportive and experienced. More

Exceptional service. Pleasure working with the dealership. Very professional staff as well as knowledgeable. Great experience. Pleasure working with the dealership. Very professional staff as well as knowledgeable. Great experience. More

Staffs are accommodating, approachable and very professional. Clean receiving area and nice vicinity. Good service. professional. Clean receiving area and nice vicinity. Good service. More