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Mercedes-Benz of South Bay

Torrance, CA

Overview
Reviews
Vehicles
4.4
833 Reviews
If you're shopping for a new or pre-owned Mercedes-Benz in the South LA area, look no further than Mercedes-Benz of South Bay. Our expansive dealership carries an extensive inventory of new and pre-owned Mercedes-Benz vehicles in the area, and is only a short drive from Long Beach or Hawthorne. Located on the 1 and directly south of Zamperini Field, our showroom is easy to find, too. Whether you're shopping for your first Mercedes-Benz car or SUV, or are a longtime Mercedes-Benz owner, our team at Mercedes-Benz of South Bay is here for you!
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3311 Pacific Coast Hwy

Torrance, CA

90505

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Showing 833 reviews

April 27, 2023

Everything was exactly as expected. I am always pleased with the service department. thank you More

by Debra WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NAOMI GUTIERREZ
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May 01, 2023 -

Mercedes-Benz of South Bay responded

Hello Debra, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 27, 2023

Brad Parker, Service Rep goes out of his way to ensure that you are completely satisfied with the service and work thst they perform on your vehicle. I have been going to this dealership for all my servic More

by djyusc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Parker
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May 01, 2023 -

Mercedes-Benz of South Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 27, 2023

Mercedes Service adviser Frank Perri is top notch with his vast experience, knowledge, attention to detail and working hard to get the best outcomes for his clients. Mercedes Benz of South Bay technici More

by Wernher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perri
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May 01, 2023 -

Mercedes-Benz of South Bay responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

April 26, 2023

Poor delivery of vehicle. Person who delivered car was no able to explain features, etc. I was shocked that this indivual asked me to provide her with an uber! More

by lgalepink
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ge?
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May 01, 2023 -

Mercedes-Benz of South Bay responded

We are disappointed to hear that you did not have a more positive experience with us at Mercedes-Benz of South Bay. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.

April 26, 2023

I trust my car will be thoughtfully assessed and all work will be completed with utmost care. More

by Lillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Zielyk
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May 01, 2023 -

Mercedes-Benz of South Bay responded

Hello, we appreciate you taking the time to leave us this feedback. If you need more help, our team is available to talk -- safe travels!

April 24, 2023

This was our 2nd time to buy a car at this dealership. This time we had Duvier Vasquez as our salesman. He is new on his job. He did try his best to help us with what we're looking for. I know that he sti More

by efm4bgal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Duvier Vasquez, Kelly from Finance, Guillermo
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Apr 27, 2023 -

Mercedes-Benz of South Bay responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 24, 2023

Juan Reymundo provided excellent service with his impressive communication and follow up service. Unlike so many experiences these days, everyone went out of their way to be helpful. More

by markmitchellpv
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Reymundo
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Apr 27, 2023 -

Mercedes-Benz of South Bay responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2023

This was my first time having my car serviced at Mercedes-South Bay. Thanks to Frank Perri I had a wonderful experience. He was professional and insightful. I appreciate the exceptional service. More

by darlenewilliams99
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Perri
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Apr 27, 2023 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 21, 2023

I have been using MB South Bay for about 9 years. I have worked with various service advisors in the past, but since January of this year I have switched to Brad Parker. I am very satisfied with his More

by Kenji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad, Parker
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Apr 28, 2023 -

Mercedes-Benz of South Bay responded

Hi Kenji, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

April 21, 2023

Had to wait 45 minutes for car after payment. No car wash.NOT HAPPY customer. More

by Jacqueline Brown
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Natalie
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Apr 21, 2023 -

Jacqueline Brown responded

Couldn't find car.If repairs were not finished just say so and not have me waiting outside for 30 minutes. First I was told it was on the 3rd level and had to be driven down. Then a service worker walked around and didn't find the car.Then I was told another car was blocking my car and yet for the 2nd time car had to be driven from the 3rd level. My paperwork had been checked 3 times.Just be honest and say car is not ready. Then I finally get the car and it had not been washed as stated on paperwork. Spare tire in trunk had not been checked because nothing in my trunk had been moved.Shall I find another dealership?As stated earlier I am not happy. I just assume that the services stated were performed. My confidence in this dealership has been shaken.

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