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Mercedes-Benz of South Bay

Torrance, CA

Overview
Reviews
Vehicles
4.4
833 Reviews
If you're shopping for a new or pre-owned Mercedes-Benz in the South LA area, look no further than Mercedes-Benz of South Bay. Our expansive dealership carries an extensive inventory of new and pre-owned Mercedes-Benz vehicles in the area, and is only a short drive from Long Beach or Hawthorne. Located on the 1 and directly south of Zamperini Field, our showroom is easy to find, too. Whether you're shopping for your first Mercedes-Benz car or SUV, or are a longtime Mercedes-Benz owner, our team at Mercedes-Benz of South Bay is here for you!
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3311 Pacific Coast Hwy

Torrance, CA

90505

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Showing 833 reviews

May 17, 2023

Frank was great to work with, explained things thoroughly and courteously. I will recommend Frank to all my friends. More

by HM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perri
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May 23, 2023 -

Mercedes-Benz of South Bay responded

Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of South Bay. Drive safe, and we'll see you on the road.

May 14, 2023

Waiting time is too long for the service. Some people understand what I want it. Some are just not respond what I asked for it. More

by Spock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service reception area
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May 17, 2023 -

Mercedes-Benz of South Bay responded

Thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.

May 12, 2023

Happy with the crevice and how informative Pablo was when it came to keeping me updated on the status of my car repair and for making suggestions on needed services Glad I whent there!! More

by Aragon765@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Moreno
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May 16, 2023 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 12, 2023

Sale lady was very helpful and friendly, I love her 😍 , I definitely recommend to all my friends if they want to purchase a new Mercedes. More

by Bill Chen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronelle
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May 16, 2023 -

Mercedes-Benz of South Bay responded

Hi Bill, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 12, 2023

Tech did sloppy job on oil change and it dripped onto my driveway. Took it back, they cleaned the spill on the engine but did not offer to pay for driveway cleaning. Left 2 messages for the service rep b More

by Gern Blanston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Naomi
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May 16, 2023 -

Mercedes-Benz of South Bay responded

Hi Gern, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.

May 12, 2023

Service advisor great. Loaner car lady, unfriendly and Rude. Everyone else good work. It was my first visit. More

by shawabh92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyber. Great
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May 15, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

May 15, 2023 -

shawabh92 responded

Thank you. All is good for now. I like to see your dealership flourish and prosper. I am myself; an administrator and I manage 40 staff and service over 200 patients. I hope I was helpful. The feedback is to not allow one or two ruin the work of so many good people.

May 12, 2023

All I can say is it will be a perfect experience as long as you are fluent about your purchase.Always helpful and can amend to your needs as I said before as long as you are fluent and precise with them you More

by CameronM1217
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark and Mina
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May 15, 2023 -

Mercedes-Benz of South Bay responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 12, 2023

I am really great full to Mercedes Benz of the South Bay. They are always very professional, respectful, and friendly people. The facility is clean and well keep. My advisor Brad Parker, is the best!!! alwa More

by alexcielo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Parker
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May 16, 2023 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 11, 2023

Horrific service. After contacting other service centers, it’s extremely clear that I was taken advantage of. These people cannot be trusted and should be ashamed of t More

by not_having_fun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Zielyk
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May 15, 2023 -

Mercedes-Benz of South Bay responded

Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (310) 513-5300 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

May 11, 2023

Naoimi was my service representative. She handled all the documents and service seamlessly. It was amazing how efficient she was and the work was performed flawlessly and the follow up v More

by Frankb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naomi Gutierrez
Report | Print
May 15, 2023 -

Mercedes-Benz of South Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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