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Mercedes-Benz of South Bay
Torrance, CA
827 Reviews
The Mercedes-Benz of South Bay Experience:
Shopping at Mercedes-Benz of South Bay, a distinguished Mercedes-Benz dealership, is an experience that redefines luxury in automotive retail. From the moment customers step through the doors, they are immersed in an atmosphere that mirrors the elegance and sophistication of the Mercedes-Benz brand itself. Our dealership prides itself on its state-of-the-art showroom, where the latest Mercedes-Benz models are displayed in an exquisite setting that blends modern design with comfort. Knowledgeable and courteous staff are always on hand, offering personalized attention that makes every visitor feel valued and respected. The level of service here is unparalleled, with each member of the team dedicated to ensuring that clients not only find their ideal vehicle but also enjoy every step of the journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 827 reviews
June 21, 2024
I trust sb merc with service related issues, both scheduled and unscheduled. SB Merc serviced my 2018 E400 coupe twice and both times I was satisfied with the service advisor and the work done. And t scheduled and unscheduled. SB Merc serviced my 2018 E400 coupe twice and both times I was satisfied with the service advisor and the work done. And they wash your car! More
by kenvonh
Employees Worked With
Sonia
June 01, 2024
Very excellent service was provided by Mr. David Yoo who was expert with good attitude in respect of reverting back a nice car. I'll buy again next car from him. David Yoo who was expert with good attitude in respect of reverting back a nice car. I'll buy again next car from him. More
by junlee7330
Employees Worked With
David Yoo
May 30, 2024
Excellent service was provided. The facility was clean and my car was completed by the time promised. Only complaint was that snacks were no longer provided as in previous years. The facility was clean and my car was completed by the time promised. Only complaint was that snacks were no longer provided as in previous years. More
by Ron
Employees Worked With
Don’t know
May 22, 2024
The worst car buying experiences I've ever had. We purchased a BMW from Oregon and although I understand shipping to another state takes more time, this purchase took FOUR WEEKS to get done (8 day We purchased a BMW from Oregon and although I understand shipping to another state takes more time, this purchase took FOUR WEEKS to get done (8 days to ship). There was a serious lack of communication amongst the FIVE people we ended up working with, we were always the ones to initiate conversation and ask for updates, we were misinformed on multiple occasions and they had to pull credit three times due to lack of experience on their end. Once the car finally shipped, it took them 7 days to even contact us (again after we contacted them first) to schedule a delivery time, the first person (hired by Mercedes) I spoke with committed to a delivery time and date, then the second who could barely speak english said he was going to delivery the car as 3:45 AM! We were not surprised as the customer service up until that point was awful. More
by ashleykjm1
Employees Worked With
Leon Guillermo, Karnel Drake
May 22, 2024
Service is not reliable, they repair one problem and mess up another part of the car. They don’t take responsibility for their service, never call back and don’t care, after you give them your credit card. up another part of the car. They don’t take responsibility for their service, never call back and don’t care, after you give them your credit card. More
by hasala
Employees Worked With
Frank Perri
