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Mercedes-Benz of South Bay

Torrance, CA

Overview
Reviews
Vehicles
4.5
827 Reviews
The Mercedes-Benz of South Bay Experience: Shopping at Mercedes-Benz of South Bay, a distinguished Mercedes-Benz dealership, is an experience that redefines luxury in automotive retail. From the moment customers step through the doors, they are immersed in an atmosphere that mirrors the elegance and sophistication of the Mercedes-Benz brand itself. Our dealership prides itself on its state-of-the-art showroom, where the latest Mercedes-Benz models are displayed in an exquisite setting that blends modern design with comfort. Knowledgeable and courteous staff are always on hand, offering personalized attention that makes every visitor feel valued and respected. The level of service here is unparalleled, with each member of the team dedicated to ensuring that clients not only find their ideal vehicle but also enjoy every step of the journey.
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3233 Pacific Coast Hwy

Torrance, CA

90505

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Showing 827 reviews

June 12, 2023

IMy car was pulled out and ready at 10:15 the advisor starting helping someone who pulled up behind my car about 15 minutes later. He saw me waiting said he would be with me soon. I had to go to the d More

by cookie21452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Perri
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Jun 18, 2023 -

Mercedes-Benz of South Bay responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.

June 11, 2023

Mercedes needs to develop a way to compensate EV owners. I had to pay $29.00 for a gas loaner. I don’t have to buy gas for my EQS 450+ until I bring it in for service. More

by j.maxie.hemmans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It does not matter!
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Jun 15, 2023 -

Mercedes-Benz of South Bay responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

Jun 15, 2023 -

j.maxie.hemmans responded

Mercedes needs to develop a way to compensate EV Owners!

June 10, 2023

My service appointment was scheduled for 11:00 a. m. Cesar was ready and courteous in reviewing service details. I needed a new battery and one was installed. More

by N10Shen
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cesar
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Jun 14, 2023 -

Mercedes-Benz of South Bay responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Jun 15, 2023 -

N10Shen responded

Thank you. Mercedes is definitely one of a kind car and service

June 10, 2023

Sam Sourial from sale department is above and beyond. He is friendly, patient and helpful. Good customer service! More

by Ann Hoang
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Sourial
Report | Print
Jun 14, 2023 -

Mercedes-Benz of South Bay responded

Hi Ann, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 09, 2023

I love the convenience from scheduling to dropping off and then to the video virtual recommendations More

by Magdisborrego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember the name
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Jun 13, 2023 -

Mercedes-Benz of South Bay responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 09, 2023

They did a great job! Emily helped me right away even though I was early for my appointment. My car was ready asap and even got my recalls done same day as my maintenance. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
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Jun 13, 2023 -

Mercedes-Benz of South Bay responded

Hi Lisa, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 08, 2023

Mina Wilson is super friendly, professional, knowledgeable. He is doing his best to set other people experience feeling like they matter. More

by Michael
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mina Wilson
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Jun 13, 2023 -

Mercedes-Benz of South Bay responded

Hi Michael, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Please don't hesitate to reach out to us if there's anything more we can do!

June 07, 2023

Jacqlyn makes service visit fast and easy. She is friendly and super helpful. I have had others help and I prefer Jacqlyn be my point of contact. More

by Diana C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqlyn Mohl
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Jun 11, 2023 -

Mercedes-Benz of South Bay responded

Hello Diana, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 07, 2023

Sam Sourial is awesome Very attentive, and make sure I was taking care of. Definitely recommend to friends More

by Berumenpriscilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Sourial
Report | Print
Jun 11, 2023 -

Mercedes-Benz of South Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 07, 2023

Integrity is paramount to me and I’m sure my air/heat fan was not working. However, I paid for air conditioning. I’m 85% sure if I had not agreed to pay $2,000.00+ my air conditioning would have just fine. P More

by Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown Don’t remember.
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Jun 07, 2023 -

Roberts responded

Would have been fine! Would have been!

Jun 11, 2023 -

Mercedes-Benz of South Bay responded

Hello Roberts, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.

Jun 11, 2023 -

Roberts responded

I made it perfectly clear. I can’t say it any better. I see no check and balances for the consumer. Poor business practices are sending America down the tubes. Doing business any kind of way will catch up with your company. No one there can prove my air conditioning needed to be replaced! This is the America we live in today. God bless you all.

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