Mercedes-Benz of Silver Spring - Service Center

There is an old adage about honest mechanics and how hard it is to find one. Well, I am happy to announce that I finally found one. I work with Elio, manager of the Green Team, and have been since I moved it is to find one. Well, I am happy to announce that I finally found one. I work with Elio, manager of the Green Team, and have been since I moved to Maryland in July 2010. Over the past year, Elio has kept my car, as well as mind, free from mechanical blunders. I trust him explicitly and know that Mercedes of Silver Spring, MD is the most wonderful place for service. I have personally dealt with mechanics that have overcharged and overworked my previous car, even while I was on-site and watched them do nothing and then present me with a $2000 bill. That will never happen again, especially knowing that Mercedes is watching out for me and my vehicle! More

This is definitely the worst dealership to go for service. They scheduled to pick up my car at my office at 8:30a.m and promised to call at least 30 minutes earlier. Of course, they never called and service. They scheduled to pick up my car at my office at 8:30a.m and promised to call at least 30 minutes earlier. Of course, they never called and when the time came, nobody showed up either. I called the main line and was told that no pickup was scheduled and they would never offer a pickup for a car not bought from the dealer and they would never offer a pick up at a specific time. So it seems to me that the person I was making the appointment with was not even a person should be working there. Is this WERID? How can I trust a dealership when one person told you one thing and the next person told you that he is totally wrong? I flee as fast as I can More

I would like to commend the Green team for outstanding work they have provided to me. Elio Ayala gets 100 stars from me. They should give him a special award for turning the Green team around to be the work they have provided to me. Elio Ayala gets 100 stars from me. They should give him a special award for turning the Green team around to be the most improved considering what I have gone through in the past when another person was in charge of the Green Team. Hallelujah! More

First off my regular Gold team service agent Tony is wonderful! However, when I had some excelleration issues with my car, I took it in for service and had to deal with a brown skinned female spanish w wonderful! However, when I had some excelleration issues with my car, I took it in for service and had to deal with a brown skinned female spanish woman who was clearly unprofessional and a cheat. I am stating her race and appearance because I don't know her name. They stated they needed to do a diagnostic on my car which would cost $130 or so. After 4 days they finally call me back a state, "they couldn't find anything and they need to search deeper for an ADDITIONAL COST of $560." So, my diagnostic would cost $660, before they ever told me what was wrong with the vehicle, and then I would have to pay for the repairs on top of that! That was not going to happen. If your Mercedes won't drive faster than 30 mph, I would assume that the dealer would be able to pinpoint the problem. I had spoken with 2 side mechanics who both gave me the same diagnosis. One of which works outside at a Jiffy Lube, and after 3 minutes he was able to tell me that I had an airflow problem, and needed a new catalytic converter. Yet, the Herb Gordon Mercedes dealer needed $660 to tell me what was wrong with my vehicle! I told them that they were crazy and that I was coming to pick up my car. They told me that if I want to pick it up, I could but it doesn't drive faster than 30 mph. I didn't care and picked up my car anyways. The service Rep ( brown skinned Spanish Lady), actually thought I was going to pay her for diagnosing a problem that they couldn't find!!! I noticed her talking with the mechanic that was apparently working on my vehicle, and he gave me a look as if to say. "I know whats wrong with your vehicle, I don't understand why this lady is willing to let you drive off." Finally, I drove my car all the way to Georgia ave, and Blair road to the District Line Auto Service for Imported Cars. After a 1 hour diagnostic check, they told me I would need a catalytic converter. They replaced both converters for $1200 and my car was ready by noon the next day. I can never again take my vehicle to this dealership for service. I realize that some of there employees, in an attempt of making a good impression to their bosses, will actually Rip customers off. The point isn't about the money. It's about the lame excuse used to try and extort me for more money. More

Brought my E320 in the morning in for a "service C" which was basically a FSS service A/B. Elio was OK and explained what would be done. Picked up the car later in the afternoon after the work was complete was basically a FSS service A/B. Elio was OK and explained what would be done. Picked up the car later in the afternoon after the work was completed. Quality of work was ok (or at least I thought) but I did notice that they did a poor job of washing the car. A couple weeks after the service was completed I happened to check the tire pressure and noticed that they had rotated the tires but didn't bother to adjust the tire pressures to the correct front and rear recommended pressures. So this leads to me ask and wonder, if they didn't pay attention to a simple thing like tire pressures, how are they on the rest of the service? So I can't say I would or wouldn't recommend the dealership, but I need to see if I come across any other issues in the work done. This is the reason I answered no for recommending the dealership. I would still consider another visit to the service dept but I would keep closer tabs on the work performed afterwards. More

I brought my Mercedes C280 1999 to this serivice center because of a clicking sound which I believed it was from the axle. My car has an aftermarket warranty so I wanted to know if there is any problem wit because of a clicking sound which I believed it was from the axle. My car has an aftermarket warranty so I wanted to know if there is any problem with the axle, I fix it so it doesn't lead to a bigger and expensive problem. They said, if I only want to know whats wrong with the car, I should pay 122$. but if I bring it in for service, there won't be any charge. car had also a very little rubber sound from steering. after half a day, their mechanic called me, told me that the sound appears to be from the transmission and asked my permission to tear down mt transmission. I told him no because if he would do that, my warranty company consider that as start fixing without informing them and they wouldn't pay a dime. so I didn't give him permission to go further. They charged me 122$ plus 20$ for hazmat!!!! and their diagnosis was : 1. The sound appears to be from transmission, owner didn't agree to do further diagnosis 2. steering shock is bad, the sound of rubber if from steering shock and Balljoints and shift rod end bushing was bad too. so I bought parts and bring them to a Mercedes specilis "Fred Pulliam" In Silver Spring. People were talking highly of him and his prices were very reasonable and good. 1. After changing balljoints and shifer bushing, the sound was still there 2. After changing steering shick the sound of rubber was still there I asked fred to diagnos the sound, his associate, Mike, immediately diagnosed it. put the car on the jack and showed me the origin of the sound! It was not from transmission, it was as I thought before, from axle and he said that the sound is absolutely normal. Shaft has to play a little in its place and there is nothing wrong with the transmission or axle and thank god that I didn't let Herb Gordon tear down my transmission for nothing! About the rubber sound from steering, he immediately dignosed that too. it was nithing, he lubricated the area and sound simply dissapeared. I'm extremely dissatisfy with herb gordon service and I will never, ever bring my car there again. More

Mr. Costlow was very professional and polite. My service was arranged at the last minute, and the team was very accommodating. Mr. Costlow also provided practical information on where I can obtain accessor was arranged at the last minute, and the team was very accommodating. Mr. Costlow also provided practical information on where I can obtain accessories for my vehicle. My experience with the orange team was more pleasant than dealing with the green team, which emphasizes the benefits of conducting business with a mature and experienced service manager. More

Initially, my visit was for servicing my 1996 Mercedes Benz. The visit turned into a sales visit, which was an excellent, no-pressure and very pleasant professional experience. First, Mr. Wood learned w Benz. The visit turned into a sales visit, which was an excellent, no-pressure and very pleasant professional experience. First, Mr. Wood learned what auto features and style were important to me; and showed me a car that matched my style and transportation needs. We subsequently test drove the vehicle and I was sold (although I never said I was "sold"). Mr. Wood was very knowledgeable on (and emphasized) MB safety features and demonstrated the proper way to drive MB cars to get the highest fuel efficiency and performance from the car. Mr. Wood provides excellent customer service prior to, during, and after the sale; he returns phone calls in a timely manner. I would continue to conduct business with Mr. Wood, not for his auto knowledge or sales ability, but for demonstrated integrity regarding sales and service. Mr. Wood allowed me to close the deal in my timeframe. I will recommend that my friends and colleagues see Kody when ready to purchase a Mercedes Benz. More

I purchased my vehicle from this dealership, in purchasing my vehicle, my salman was Mr. Kody Wood. Mr. Wood was very patient, friendly, courteous and professional. The purchase went very smoothl purchasing my vehicle, my salman was Mr. Kody Wood. Mr. Wood was very patient, friendly, courteous and professional. The purchase went very smoothly. I would definitely recommend him to my family and friends. More

I'd recommend Herb Gordon and my sales person (Kody Wood) and the used car sales manager (Ray Goodarzi) to anyone looking to purchase a new or used Mercedes Benz. Even though I was only trying to match my and the used car sales manager (Ray Goodarzi) to anyone looking to purchase a new or used Mercedes Benz. Even though I was only trying to match my "wish list" for a used Mercedes E350 and was not in market for a new Mercedes, I was still treated with the utmost professionalism and respect by everyone at the dealership. My salesperson did not try to sell me on any of their existing inventory (that did not meet my specific requirements for a used car), but rather went out to the market and secured a car for me that was exactly what I was searching for: exact model car, exact model year, exact color, exact "maximim milage", and it also had the exact upgrades and options that I most desired in this vehicle. I couldn't be more pleased with my purchase, and I couldn't have been more pleased with the entire experience in buying my "used" (but new to me) E350. More