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Mercedes-Benz of Silver Spring - Service Center
Silver Spring, MD
335 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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335 Reviews of Mercedes-Benz of Silver Spring - Service Center
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February 04, 2015
Chris Costlow is Awesome I am always impressed and extremely pleased with the level of services and customer service I get each and every time I step into the service de I am always impressed and extremely pleased with the level of services and customer service I get each and every time I step into the service department at the Mercedes Benz Silver Spring. My team leader Chris Costlow is such a wonderful man who would go above and beyond the call of duty to help you navigate complex situations. . He is very knowledgeable and provides outstanding and superior customer service. He would take time to educate and advice you on your car services and needs. I have been a loyal customer of him for over ten years. He always responded to my questions quickly and helpful Chris, your positive attitude and customer service will go a long way in building equity, trust and goodwill with your customers and the dealership you serve. Thank you Michael Iloanya More
by ostia
Employees Worked With
Chris Costlow
January 17, 2015
Is this what Unrivaled Service is? Unrivaled, Exceptional, Premier, etc.! All words. I am so disappointed I can only hope some day American government can hold Organizations accountable Unrivaled, Exceptional, Premier, etc.! All words. I am so disappointed I can only hope some day American government can hold Organizations accountable for their promises, boasting, and false advertisements. Quality? Ok. Why is it a 2014 Mercedes-Benz ML 350 has MB-Tex seating that according to Andrea from Mercedes- Benz Corporate Customer Service, states "can stain very easily especially if the consumer does not wash or dry clean any new clothing items before sitting in the vehicle." Excuse me, first and foremost Why are you building an inferior product for a World Class Quality Vehicle Like Mercedes-Benz? Seats that can not be sat in unless the consumer first washes or dry cleans their clothing prior to sitting in their $60,000.00 vehicle? Am I also supposed to stop every individual, including but not limited to professional clients I take to lunch for business purposes, before they get in my car and ask them if they have in fact washed or dry cleaned their clothing? If they have not, I guess I have to tell them they can not sit on my MB-Tex seats because they are going to get stained and Mercedes- Benz expects me to understand this is not their problem for building an inferior material " MB-Tex" and I should have to live with this staining issue throughout the ownership of this vehicle. With all that said I have always washed my clothes and/or dry cleaned them upon purchase. This should be a choice not a must before sitting on any seating product in any vehicle. My vehicle seats were still stained ridiculously even with all clothing being washed and/or dry cleaned. Why is this? It is because this MB-Tex is an inferior product that has no place in any vehicle much less a Quality Mercedes-Benz! More
by Richy
Employees Worked With
Christian Gonzales, Andrea ( Corporate Customer Service ).
September 12, 2014
Because I was a woman I took my car to the service dept for balance/rotation of tires. The gentleman gentleman had my car look at and came back with price and what other se I took my car to the service dept for balance/rotation of tires. The gentleman gentleman had my car look at and came back with price and what other service that was required on car. I stated thanks I would have them done at another time. White waiting for my car, I remembered the remove some of the oil service light was coming on. So I ask the gentleman how much was a regular oil change. He gave me a price of $260, and I stated again a regular oil change. He repeated the price. I sat down and called two Mercedes dealership and ask the same question they gave me an price of $94 dollar. The woman stated the price that was quoted was on an service D. So I went to the receptionist and ask for the service manager. The service manager in tried to justify the over price. I told the service manager it was not my first time on this rodeo (I have another Mercedes) and if they needed the money just ask me for it. I've completed two survey and I am still waiting on response. The survey ask would I like to have someone to call me, FOR THE THIRD TIME, YES I WOULD. More
by Cantdickme
Employees Worked With
Mike Shildt
February 24, 2012
Chris Costlow is a wonderful service provider who is always pleasant and helpful in his explanations of the service he is performing on my vehicle. I love to come in to get my vehicle serviced because h always pleasant and helpful in his explanations of the service he is performing on my vehicle. I love to come in to get my vehicle serviced because he and all the staff at the dealership make me feel like royalty, with smiles and accomodating spirits. Thank you so much for making my experience with Mercedes Benz of Silver Spring fantastic every time I visit. I believe this type of attitude is a result of it trickling down from the leader of the dealership. When employees are happy, they can concentrate on making their customers happy! Kudos to all. More
by trawlings
Employees Worked With
Chris Costlow
January 05, 2012
1/4/2012... I left a tire that needed repair... I gave them my name and they said it is not in the system which is hard to believe since I have a ML, SLK, and 2 c230's,.. I was asked do you want to wait a them my name and they said it is not in the system which is hard to believe since I have a ML, SLK, and 2 c230's,.. I was asked do you want to wait and I said I would be back in 30 mins... I came back later that afternoon and the tire was not ready... I went back the next day and then I was asked do you have the vin number, no... had to drive back home to get the registration gave if to the individual and then he says, you are in the system... after another 20 mins and 85.59 I had the tire... BAD SERVICE I WOULD NOT RECOMMENDED >>> should have went to a local tire place.. SILVER SPRING LOCATION... THUMBS DOWN... More
by bmwponch
Employees Worked With
general service desk
November 17, 2011
There is an old adage about honest mechanics and how hard it is to find one. Well, I am happy to announce that I finally found one. I work with Elio, manager of the Green Team, and have been since I moved it is to find one. Well, I am happy to announce that I finally found one. I work with Elio, manager of the Green Team, and have been since I moved to Maryland in July 2010. Over the past year, Elio has kept my car, as well as mind, free from mechanical blunders. I trust him explicitly and know that Mercedes of Silver Spring, MD is the most wonderful place for service. I have personally dealt with mechanics that have overcharged and overworked my previous car, even while I was on-site and watched them do nothing and then present me with a $2000 bill. That will never happen again, especially knowing that Mercedes is watching out for me and my vehicle! More
by ipawlak
August 11, 2011
This is definitely the worst dealership to go for service. They scheduled to pick up my car at my office at 8:30a.m and promised to call at least 30 minutes earlier. Of course, they never called and service. They scheduled to pick up my car at my office at 8:30a.m and promised to call at least 30 minutes earlier. Of course, they never called and when the time came, nobody showed up either. I called the main line and was told that no pickup was scheduled and they would never offer a pickup for a car not bought from the dealer and they would never offer a pick up at a specific time. So it seems to me that the person I was making the appointment with was not even a person should be working there. Is this WERID? How can I trust a dealership when one person told you one thing and the next person told you that he is totally wrong? I flee as fast as I can More
by dpeng1999
Employees Worked With
appoinment guy
March 01, 2011
I would like to commend the Green team for outstanding work they have provided to me. Elio Ayala gets 100 stars from me. They should give him a special award for turning the Green team around to be the work they have provided to me. Elio Ayala gets 100 stars from me. They should give him a special award for turning the Green team around to be the most improved considering what I have gone through in the past when another person was in charge of the Green Team. Hallelujah! More
by atbrown7
Employees Worked With
Elio Ayala
February 14, 2011
First off my regular Gold team service agent Tony is wonderful! However, when I had some excelleration issues with my car, I took it in for service and had to deal with a brown skinned female spanish w wonderful! However, when I had some excelleration issues with my car, I took it in for service and had to deal with a brown skinned female spanish woman who was clearly unprofessional and a cheat. I am stating her race and appearance because I don't know her name. They stated they needed to do a diagnostic on my car which would cost $130 or so. After 4 days they finally call me back a state, "they couldn't find anything and they need to search deeper for an ADDITIONAL COST of $560." So, my diagnostic would cost $660, before they ever told me what was wrong with the vehicle, and then I would have to pay for the repairs on top of that! That was not going to happen. If your Mercedes won't drive faster than 30 mph, I would assume that the dealer would be able to pinpoint the problem. I had spoken with 2 side mechanics who both gave me the same diagnosis. One of which works outside at a Jiffy Lube, and after 3 minutes he was able to tell me that I had an airflow problem, and needed a new catalytic converter. Yet, the Herb Gordon Mercedes dealer needed $660 to tell me what was wrong with my vehicle! I told them that they were crazy and that I was coming to pick up my car. They told me that if I want to pick it up, I could but it doesn't drive faster than 30 mph. I didn't care and picked up my car anyways. The service Rep ( brown skinned Spanish Lady), actually thought I was going to pay her for diagnosing a problem that they couldn't find!!! I noticed her talking with the mechanic that was apparently working on my vehicle, and he gave me a look as if to say. "I know whats wrong with your vehicle, I don't understand why this lady is willing to let you drive off." Finally, I drove my car all the way to Georgia ave, and Blair road to the District Line Auto Service for Imported Cars. After a 1 hour diagnostic check, they told me I would need a catalytic converter. They replaced both converters for $1200 and my car was ready by noon the next day. I can never again take my vehicle to this dealership for service. I realize that some of there employees, in an attempt of making a good impression to their bosses, will actually Rip customers off. The point isn't about the money. It's about the lame excuse used to try and extort me for more money. More
by pwillwin
Employees Worked With
UNKNOWN FILL IN GOLD TEAM FEMALE
July 04, 2010
Brought my E320 in the morning in for a "service C" which was basically a FSS service A/B. Elio was OK and explained what would be done. Picked up the car later in the afternoon after the work was complete was basically a FSS service A/B. Elio was OK and explained what would be done. Picked up the car later in the afternoon after the work was completed. Quality of work was ok (or at least I thought) but I did notice that they did a poor job of washing the car. A couple weeks after the service was completed I happened to check the tire pressure and noticed that they had rotated the tires but didn't bother to adjust the tire pressures to the correct front and rear recommended pressures. So this leads to me ask and wonder, if they didn't pay attention to a simple thing like tire pressures, how are they on the rest of the service? So I can't say I would or wouldn't recommend the dealership, but I need to see if I come across any other issues in the work done. This is the reason I answered no for recommending the dealership. I would still consider another visit to the service dept but I would keep closer tabs on the work performed afterwards. More
by jwliam
Employees Worked With
Elio
