Mercedes-Benz of Silver Spring - Service Center

Excellent customer service I came to Mercedes Benz of Silver Spring to get my car fixed as it was making terrible sounds. Jai Jennings checked me in and immediately addressed al I came to Mercedes Benz of Silver Spring to get my car fixed as it was making terrible sounds. Jai Jennings checked me in and immediately addressed all of my concerns and assured me that I would be well taken care of and my car was in good hands. He did not disappoint! Not only did he make sure a thorough diagnostic was conducted, he went over it with me in detail and provided me with recommendations on the service my car needed. He helped me prioritize what services my car needed as well as the best way to make sure my car was well maintained. He communicated with me on the status of my car through out the day via their text feature which was great and alleviated the stress of me missing his call and any services being delayed because we were playing phone tag (I've experienced this SO many times at other dealerships). He also made sure I had a loaner car to get to work so I didn't have to be in the waiting room ALL day. I can not say enough about the impeccable service I received and continue to receive every time I go to Mercedes Benz of Silver Spring. If you're looking for great service and a highly efficient and knowledgeable service manager ask for Jai Jennings he always greets you with a smile and is ready to help!! More

Excellent Roadside Assistance Darrell from Roadside Assistance was there as he promised. He had the most pleasant and respectful attitude. Since it was a stressful moment for me Darrell from Roadside Assistance was there as he promised. He had the most pleasant and respectful attitude. Since it was a stressful moment for me, it was so good to see someone who was very helpful and encouraging about getting me back on the road. He had to make two trips to get me back on the road but he did it timely and with a smile. He is an exceptional employee and we need more people like him in the world. More

Excellent Customer Service Chris always provide the best customer service and is one of the reasons I come back. My family and I appreciate all that he does!!! Chris always provide the best customer service and is one of the reasons I come back. My family and I appreciate all that he does!!! More

Chris Costlow is first class. Chris Costlow took Great care of me and my car,very satisfied all round,would not use any other service advisor. also Johnathan Louge in Sales is Firs Chris Costlow took Great care of me and my car,very satisfied all round,would not use any other service advisor. also Johnathan Louge in Sales is First class. More

First Maintenance Visit for 2016 C63 High marks for this dealer! I've owned a lot of cars and always use dealers to service my vehicles. This was a stand-out experience that surpassed a High marks for this dealer! I've owned a lot of cars and always use dealers to service my vehicles. This was a stand-out experience that surpassed any of my other dealerships. Two reasons: Personal attention from the manager and respect for my time. The job was done well and promptly and I was treated like a VIP from start to finish. Thanks Adam! More

The experience was professional, timely, knowledgeable I bought my vehicle here and have had it serviced here for the past two years. My experiences are always superb. The customer care is excellent. They I bought my vehicle here and have had it serviced here for the past two years. My experiences are always superb. The customer care is excellent. They find every way to save money while making sure that the vehicle is in tip top performance. In one instance, my tire had a nail in it and my service representative Mr. Jerrod Dunham went over and beyond to find the warranties and send pictures, etc so that in the end I paid NOTHING. NO CHARGE!! With this free of charge service, I was still treated as if I were paying full service and then some. Everyone is wonderful. Mr. Louis Pradel helped me today to identify why my service engine light was on. He found ways to get the best deals while getting my vehicle out of the danger zone (thermostat, brakes, tires, etc. replacements). More

Chris Costlow; A Highly Recommended Service Manager Herb Gordon Mercedes has consistently earned our loyalty and business for the last 13 years and 2 consecutive Mercedes Benz purchases, simply because Herb Gordon Mercedes has consistently earned our loyalty and business for the last 13 years and 2 consecutive Mercedes Benz purchases, simply because they are professional and know how to treat and handle customers both at the time of purchase and most importantly throughout the post-purchase period, however long that might be. There are many good reasons as to why we have Herb Gordon Mercedes maintaining our cars, but the most important of all is the presence of Mr. Chris Costlow, our Service Team Manager. Chris vast working knowledge, unbiased honest counsels augmented with excellent customer service skills and responsiveness to customer needs are stellar and unparalleled! An absolute pleasure with whom to work. Thank you Chris for going over and above your call of duty, not once or twice but ALWAYS! More

Tony W. highly recommended service manager I have a great experiences with Tony Wasfi as my service representative thru out the years (1999). True professional and would highly rank his ability I have a great experiences with Tony Wasfi as my service representative thru out the years (1999). True professional and would highly rank his ability and knowledge as a service manager. Although the prices are a little costly when you bring your car for corrective maintenance; My car has never gone back into service for same problem. Highly recommended. GSB More