Mercedes-Benz of Silver Spring - Service Center

Service Advisor Always helpful, courteous and great to work with when my vehicle needs servicing. For a stress free experience-ask for Jai (one of the best)! Always helpful, courteous and great to work with when my vehicle needs servicing. For a stress free experience-ask for Jai (one of the best)! More

Exceptional Service Took my Benz for service 4/24 and was very pleased. Everyone was professional, friendly and efficient. My car was serviced within the time frame I was Took my Benz for service 4/24 and was very pleased. Everyone was professional, friendly and efficient. My car was serviced within the time frame I was given, no extra waiting and I was back on the road. Exceptional service continues even after buying my Benz from them - this is the way it should be 😊 A shout out to Tony Zelaya as a sales guy who is constantly working to be sure a customer is happy. I will continue to buy and service my car in MD, even though we live in VA, with this kind of exceptional service! - I even received a follow-up phone call the next day from Chris, our Service Advisor, to make sure I was happy with the service. After years of allegiance to another dealer in our area, it seems we have found a dealership that truly understands how to take care of a customer. More

Excellent Roadside Assistance Darrell from Roadside Assistance was there as he promised. He had the most pleasant and respectful attitude. Since it was a stressful moment for me Darrell from Roadside Assistance was there as he promised. He had the most pleasant and respectful attitude. Since it was a stressful moment for me, it was so good to see someone who was very helpful and encouraging about getting me back on the road. He had to make two trips to get me back on the road but he did it timely and with a smile. He is an exceptional employee and we need more people like him in the world. More

Excellent customer service I came to Mercedes Benz of Silver Spring to get my car fixed as it was making terrible sounds. Jai Jennings checked me in and immediately addressed al I came to Mercedes Benz of Silver Spring to get my car fixed as it was making terrible sounds. Jai Jennings checked me in and immediately addressed all of my concerns and assured me that I would be well taken care of and my car was in good hands. He did not disappoint! Not only did he make sure a thorough diagnostic was conducted, he went over it with me in detail and provided me with recommendations on the service my car needed. He helped me prioritize what services my car needed as well as the best way to make sure my car was well maintained. He communicated with me on the status of my car through out the day via their text feature which was great and alleviated the stress of me missing his call and any services being delayed because we were playing phone tag (I've experienced this SO many times at other dealerships). He also made sure I had a loaner car to get to work so I didn't have to be in the waiting room ALL day. I can not say enough about the impeccable service I received and continue to receive every time I go to Mercedes Benz of Silver Spring. If you're looking for great service and a highly efficient and knowledgeable service manager ask for Jai Jennings he always greets you with a smile and is ready to help!! More

Excellent Customer Service Chris always provide the best customer service and is one of the reasons I come back. My family and I appreciate all that he does!!! Chris always provide the best customer service and is one of the reasons I come back. My family and I appreciate all that he does!!! More

Chris Costlow is first class. Chris Costlow took Great care of me and my car,very satisfied all round,would not use any other service advisor. also Johnathan Louge in Sales is Firs Chris Costlow took Great care of me and my car,very satisfied all round,would not use any other service advisor. also Johnathan Louge in Sales is First class. More

First Maintenance Visit for 2016 C63 High marks for this dealer! I've owned a lot of cars and always use dealers to service my vehicles. This was a stand-out experience that surpassed a High marks for this dealer! I've owned a lot of cars and always use dealers to service my vehicles. This was a stand-out experience that surpassed any of my other dealerships. Two reasons: Personal attention from the manager and respect for my time. The job was done well and promptly and I was treated like a VIP from start to finish. Thanks Adam! More