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Mercedes-Benz of Silver Spring - Service Center
Silver Spring, MD
336 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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336 Reviews of Mercedes-Benz of Silver Spring - Service Center
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February 07, 2018
Excellent Customer Service Chis Costlow, service, Lovence, Sales always provide me with excellent customer service. I am a dedicated customer because of the service I receive fr Chis Costlow, service, Lovence, Sales always provide me with excellent customer service. I am a dedicated customer because of the service I receive from them and the staff that I interact with during each visit. More
by Mello
February 04, 2018
My experience Service Advisor, Charistian Gonzalez does a wonderful job every time I visiting Silver Spring Mercedes Benz dealer in Maryland for maintenance of bot Service Advisor, Charistian Gonzalez does a wonderful job every time I visiting Silver Spring Mercedes Benz dealer in Maryland for maintenance of both of our Mercedes. Thanks for exploring such a dedicated person. Thanks again to Christian for the service and courtedy he has been extending. Regards Rakesh Kaushal 2407508223 More
by Rakesh Kaushal
Employees Worked With
Christian Gonzalez
February 03, 2018
Service at its best! This is a highly professional service organization delivering excellent results every time. If you appreciate an organization that has a “first class This is a highly professional service organization delivering excellent results every time. If you appreciate an organization that has a “first class“ attitude, you will never go anywhere else after your service experience with Mercedes-Benz of Silver Spring. Service advisors, mechanics, administrative staff and management all get top marks. More
by Chris
January 04, 2018
Always the best! Consistency in excellence at this dealership and with the staff. Always going above and beyond. Jai was the perfect example of this today. In sub z Consistency in excellence at this dealership and with the staff. Always going above and beyond. Jai was the perfect example of this today. In sub zero temps he offered to bring my loaner in the service portal from the lot (where I parked it!). Everyone from Renee at the loaner desk to Bryanna at checkout was courteous and efficient. Thanks team! More
by Beth Shea
Employees Worked With
Renee, Bryanna, Jai Jennings
December 18, 2017
Pleasant, professional service I bought my Mercedes from Jonathon Logue a few years ago (no pressure/well informed) and have returned for annual service with Chris Costlow several t I bought my Mercedes from Jonathon Logue a few years ago (no pressure/well informed) and have returned for annual service with Chris Costlow several times. Both the sales and service experience have been above and beyond - exceeding expectations. Fast, friendly and quality service. Highly recommend MB Silver Spring, Jonathonand Chris! More
by pahw
Employees Worked With
Jonathon Logue, Chris Costlow
December 13, 2017
Our 20 years and 4 Mercedes being well cared for by MBSS. Over the years we have had such consistently positive experiences with MBSS, and it is primarily because of Chris Costlow. All of the staff is always Over the years we have had such consistently positive experiences with MBSS, and it is primarily because of Chris Costlow. All of the staff is always welcoming and professional, but Chris has always made us feel he is looking out for our best interest. That has been the key to building our long term loyalty. Five years ago we moved from Columbia out to Bowie. Regardless of the inconvenience, we still bring our car to MBSS because Chris is there! More
by donnawa22
Employees Worked With
Chris Costlow
August 23, 2017
Service Advisor Always helpful, courteous and great to work with when my vehicle needs servicing. For a stress free experience-ask for Jai (one of the best)! Always helpful, courteous and great to work with when my vehicle needs servicing. For a stress free experience-ask for Jai (one of the best)! More
by FOCAMPO
Employees Worked With
Jai Jennings, Jai Jennings
August 17, 2017
Service Every time when I get my service I have a really good experience with Jai is the best service advisor, very honest and very helpful. I really recommen Every time when I get my service I have a really good experience with Jai is the best service advisor, very honest and very helpful. I really recommend him for any service you need for your car. More
by Sonia 1977
Employees Worked With
Jai Jennings , Jai Jennings
August 09, 2017
Good service I got in a car accident and my car was at the Mercedes dealership to get repaired. O’Riley was a great help; he was always giving me updates on my car I got in a car accident and my car was at the Mercedes dealership to get repaired. O’Riley was a great help; he was always giving me updates on my car. He also, tried to stay in contact with my insurance company. I was impressed with continuous text messages, stating exactly what was done and what is recommended to be done with the car. More
by Bushra Raja
Employees Worked With
O'Riley, O'Riley Moonsasigh
July 24, 2017
Great Experience Chris has made each experience coming to the service center quick, professional and easy! No matter which vehicle I am in I would like to continue dea Chris has made each experience coming to the service center quick, professional and easy! No matter which vehicle I am in I would like to continue dealing with him for sure. Thanks again :) More
by Xavierarosado
Employees Worked With
Chris Costlow
