Mercedes-Benz of Silver Spring - Service Center

Great Customer Service! Tom Rodkey, as well as, Chris Costlow, have been extremely helpful during this traumatic and stressful event. Their dedication to providing exemplary Tom Rodkey, as well as, Chris Costlow, have been extremely helpful during this traumatic and stressful event. Their dedication to providing exemplary customer service is evident in all actions. More

Elio Alala Trusted and honest service advisor!! My family and I have been seeing Elio for over 6yrs and he has never let us down! He has always fixed any issue w Trusted and honest service advisor!! My family and I have been seeing Elio for over 6yrs and he has never let us down! He has always fixed any issue we had and did it with a smile! That’s why I drive over an hour to get my car serviced with Elio!! Thank you Elio for your great customer service!! More

Scheduled service It was a pleasure to repeat my service schedule working with Mike Dowling. He is very attentive to every aspect of service, including loaner car and It was a pleasure to repeat my service schedule working with Mike Dowling. He is very attentive to every aspect of service, including loaner car and providing timely updates on the progress of the service being performed. He clearly communicates any concerns I have with the service staff. Also, Mike presented an economical plan for me to follow for future scheduled maintenance. First class service. Other staff I came into contact with were all very professional and helpful I didn't stand idle for more than a couple minutes until someone approached me to make sure I was being taken care of. More

EXCELLENT SERVICE ! I bought my Mercedes at another dealer and decided to have it checked out at Silver Spring Mercedes. I was greeted warmly and helped by Elio Ayala. He I bought my Mercedes at another dealer and decided to have it checked out at Silver Spring Mercedes. I was greeted warmly and helped by Elio Ayala. He and his team discovered 3 cracked rims and I was able to have them replaced by the dealer where I bought the car. Elio and his team saved me over 4,000 dollars ! 5 HUGE STARS ! I won’t take my Mercedes anywhere else. More

Excellent Customer Service Chis Costlow, service, Lovence, Sales always provide me with excellent customer service. I am a dedicated customer because of the service I receive fr Chis Costlow, service, Lovence, Sales always provide me with excellent customer service. I am a dedicated customer because of the service I receive from them and the staff that I interact with during each visit. More

My experience Service Advisor, Charistian Gonzalez does a wonderful job every time I visiting Silver Spring Mercedes Benz dealer in Maryland for maintenance of bot Service Advisor, Charistian Gonzalez does a wonderful job every time I visiting Silver Spring Mercedes Benz dealer in Maryland for maintenance of both of our Mercedes. Thanks for exploring such a dedicated person. Thanks again to Christian for the service and courtedy he has been extending. Regards Rakesh Kaushal 2407508223 More

Service at its best! This is a highly professional service organization delivering excellent results every time. If you appreciate an organization that has a “first class This is a highly professional service organization delivering excellent results every time. If you appreciate an organization that has a “first class“ attitude, you will never go anywhere else after your service experience with Mercedes-Benz of Silver Spring. Service advisors, mechanics, administrative staff and management all get top marks. More

Always the best! Consistency in excellence at this dealership and with the staff. Always going above and beyond. Jai was the perfect example of this today. In sub z Consistency in excellence at this dealership and with the staff. Always going above and beyond. Jai was the perfect example of this today. In sub zero temps he offered to bring my loaner in the service portal from the lot (where I parked it!). Everyone from Renee at the loaner desk to Bryanna at checkout was courteous and efficient. Thanks team! More

Pleasant, professional service I bought my Mercedes from Jonathon Logue a few years ago (no pressure/well informed) and have returned for annual service with Chris Costlow several t I bought my Mercedes from Jonathon Logue a few years ago (no pressure/well informed) and have returned for annual service with Chris Costlow several times. Both the sales and service experience have been above and beyond - exceeding expectations. Fast, friendly and quality service. Highly recommend MB Silver Spring, Jonathonand Chris! More

Our 20 years and 4 Mercedes being well cared for by MBSS. Over the years we have had such consistently positive experiences with MBSS, and it is primarily because of Chris Costlow. All of the staff is always Over the years we have had such consistently positive experiences with MBSS, and it is primarily because of Chris Costlow. All of the staff is always welcoming and professional, but Chris has always made us feel he is looking out for our best interest. That has been the key to building our long term loyalty. Five years ago we moved from Columbia out to Bowie. Regardless of the inconvenience, we still bring our car to MBSS because Chris is there! More