Mercedes-Benz of Silver Spring - Service Center
Silver Spring, MD
322 Reviews of Mercedes-Benz of Silver Spring - Service Center
Pleasant, professional service I bought my Mercedes from Jonathon Logue a few years ago (no pressure/well informed) and have returned for annual service with Chris Costlow several t I bought my Mercedes from Jonathon Logue a few years ago (no pressure/well informed) and have returned for annual service with Chris Costlow several times. Both the sales and service experience have been above and beyond - exceeding expectations. Fast, friendly and quality service. Highly recommend MB Silver Spring, Jonathonand Chris! More
Our 20 years and 4 Mercedes being well cared for by MBSS. Over the years we have had such consistently positive experiences with MBSS, and it is primarily because of Chris Costlow. All of the staff is always Over the years we have had such consistently positive experiences with MBSS, and it is primarily because of Chris Costlow. All of the staff is always welcoming and professional, but Chris has always made us feel he is looking out for our best interest. That has been the key to building our long term loyalty. Five years ago we moved from Columbia out to Bowie. Regardless of the inconvenience, we still bring our car to MBSS because Chris is there! More
Service Advisor Always helpful, courteous and great to work with when my vehicle needs servicing. For a stress free experience-ask for Jai (one of the best)! Always helpful, courteous and great to work with when my vehicle needs servicing. For a stress free experience-ask for Jai (one of the best)! More
Service Every time when I get my service I have a really good experience with Jai is the best service advisor, very honest and very helpful. I really recommen Every time when I get my service I have a really good experience with Jai is the best service advisor, very honest and very helpful. I really recommend him for any service you need for your car. More
Good service I got in a car accident and my car was at the Mercedes dealership to get repaired. O’Riley was a great help; he was always giving me updates on my car I got in a car accident and my car was at the Mercedes dealership to get repaired. O’Riley was a great help; he was always giving me updates on my car. He also, tried to stay in contact with my insurance company. I was impressed with continuous text messages, stating exactly what was done and what is recommended to be done with the car. More
Great Experience Chris has made each experience coming to the service center quick, professional and easy! No matter which vehicle I am in I would like to continue dea Chris has made each experience coming to the service center quick, professional and easy! No matter which vehicle I am in I would like to continue dealing with him for sure. Thanks again :) More
Exceptional Service Took my Benz for service 4/24 and was very pleased. Everyone was professional, friendly and efficient. My car was serviced within the time frame I was Took my Benz for service 4/24 and was very pleased. Everyone was professional, friendly and efficient. My car was serviced within the time frame I was given, no extra waiting and I was back on the road. Exceptional service continues even after buying my Benz from them - this is the way it should be 😊 A shout out to Tony Zelaya as a sales guy who is constantly working to be sure a customer is happy. I will continue to buy and service my car in MD, even though we live in VA, with this kind of exceptional service! - I even received a follow-up phone call the next day from Chris, our Service Advisor, to make sure I was happy with the service. After years of allegiance to another dealer in our area, it seems we have found a dealership that truly understands how to take care of a customer. More
Excellent Roadside Assistance Darrell from Roadside Assistance was there as he promised. He had the most pleasant and respectful attitude. Since it was a stressful moment for me Darrell from Roadside Assistance was there as he promised. He had the most pleasant and respectful attitude. Since it was a stressful moment for me, it was so good to see someone who was very helpful and encouraging about getting me back on the road. He had to make two trips to get me back on the road but he did it timely and with a smile. He is an exceptional employee and we need more people like him in the world. More
Excellent customer service I came to Mercedes Benz of Silver Spring to get my car fixed as it was making terrible sounds. Jai Jennings checked me in and immediately addressed al I came to Mercedes Benz of Silver Spring to get my car fixed as it was making terrible sounds. Jai Jennings checked me in and immediately addressed all of my concerns and assured me that I would be well taken care of and my car was in good hands. He did not disappoint! Not only did he make sure a thorough diagnostic was conducted, he went over it with me in detail and provided me with recommendations on the service my car needed. He helped me prioritize what services my car needed as well as the best way to make sure my car was well maintained. He communicated with me on the status of my car through out the day via their text feature which was great and alleviated the stress of me missing his call and any services being delayed because we were playing phone tag (I've experienced this SO many times at other dealerships). He also made sure I had a loaner car to get to work so I didn't have to be in the waiting room ALL day. I can not say enough about the impeccable service I received and continue to receive every time I go to Mercedes Benz of Silver Spring. If you're looking for great service and a highly efficient and knowledgeable service manager ask for Jai Jennings he always greets you with a smile and is ready to help!! More
Excellent Customer Service Chris always provide the best customer service and is one of the reasons I come back. My family and I appreciate all that he does!!! Chris always provide the best customer service and is one of the reasons I come back. My family and I appreciate all that he does!!! More