Mercedes-Benz of Silver Spring - Service Center

Exceptional Service I have had my vehicle serviced here for years. The professional level of service was consistent from the entire staff. My service manager is consitent I have had my vehicle serviced here for years. The professional level of service was consistent from the entire staff. My service manager is consitently exceptional. More

TERRIFIC ROADSIDE ASSISTANCE FROM DARRELL FENTON My MB broke down on I-95 North Sunday, May 13. I was able to get it off the road. The lady who answered the assistance button, connected me to MB S My MB broke down on I-95 North Sunday, May 13. I was able to get it off the road. The lady who answered the assistance button, connected me to MB Silver Spring. Darrell Fenton called and said he would be arriving within 30 minutes. He did. When he got out of his truck, he immediately came to my window and held out his hand and introduced himself. Turned out I needed a tow. My car is serviced in Tysons Corner branch, and I needed a rental car because I was on my way to Wilmington, Del. He remembered that Enterprise in Silver Spring, near your dealership was open on Sundays. This was 12;30 and fortunately they closed at 2:00. While he was arranging for a tow truck, I was on the phone with Enterprise reserving a car. He took all my stuff and me to Enterprise dealership. He waited till I was taken care of, by Ryan the manager, and then went onto another call. I felt very comfortable and safe with him. He helped make an unnerving experience easier to handle. My car was successfully towed to Tysons MB and fixed Monday. I needed a new fuel tank. I was very pleased with the service at Enterprise, too, by the way. Ryan was a nice man to deal with. I was on I-95 North by 2:00 p.m. More

Grateful for the outstanding customer service! I arrived at the dealership in panic mode on May 1, 2018 due to a rock breaking my windshield while on the beltway. I received outstanding service fr I arrived at the dealership in panic mode on May 1, 2018 due to a rock breaking my windshield while on the beltway. I received outstanding service from Thomas Grant , Service Adviser, who assured me and arranged the repair. I was on my way within 30 minutes relieved and a very satisfied customer. Diann Dawson More

Excellent Customer Service Advisor-Christisn Gonzalez As a long time customer of Mercedes Benz, excellent line of automobiles. I am also appreciative of the excellent, customer service, communication and As a long time customer of Mercedes Benz, excellent line of automobiles. I am also appreciative of the excellent, customer service, communication and follow up of Christian Gonzalez. Mr. Gonzalez, is service oriented, helpful and professional which represents the excellent Mercedes brand. Mr. Gonzales, is a service oriented, 5 Star performer. More

Excellent fast service Tom Rodkey and his team did an awesome job. I had a flAt tire. They provided excellent fast service and same day tire change. Would definitely come ba Tom Rodkey and his team did an awesome job. I had a flAt tire. They provided excellent fast service and same day tire change. Would definitely come back and recommend to my friends. More

Great Customer Service! Tom Rodkey, as well as, Chris Costlow, have been extremely helpful during this traumatic and stressful event. Their dedication to providing exemplary Tom Rodkey, as well as, Chris Costlow, have been extremely helpful during this traumatic and stressful event. Their dedication to providing exemplary customer service is evident in all actions. More

Elio Alala Trusted and honest service advisor!! My family and I have been seeing Elio for over 6yrs and he has never let us down! He has always fixed any issue w Trusted and honest service advisor!! My family and I have been seeing Elio for over 6yrs and he has never let us down! He has always fixed any issue we had and did it with a smile! That’s why I drive over an hour to get my car serviced with Elio!! Thank you Elio for your great customer service!! More

Scheduled service It was a pleasure to repeat my service schedule working with Mike Dowling. He is very attentive to every aspect of service, including loaner car and It was a pleasure to repeat my service schedule working with Mike Dowling. He is very attentive to every aspect of service, including loaner car and providing timely updates on the progress of the service being performed. He clearly communicates any concerns I have with the service staff. Also, Mike presented an economical plan for me to follow for future scheduled maintenance. First class service. Other staff I came into contact with were all very professional and helpful I didn't stand idle for more than a couple minutes until someone approached me to make sure I was being taken care of. More

EXCELLENT SERVICE ! I bought my Mercedes at another dealer and decided to have it checked out at Silver Spring Mercedes. I was greeted warmly and helped by Elio Ayala. He I bought my Mercedes at another dealer and decided to have it checked out at Silver Spring Mercedes. I was greeted warmly and helped by Elio Ayala. He and his team discovered 3 cracked rims and I was able to have them replaced by the dealer where I bought the car. Elio and his team saved me over 4,000 dollars ! 5 HUGE STARS ! I won’t take my Mercedes anywhere else. More

Excellent Customer Service Chis Costlow, service, Lovence, Sales always provide me with excellent customer service. I am a dedicated customer because of the service I receive fr Chis Costlow, service, Lovence, Sales always provide me with excellent customer service. I am a dedicated customer because of the service I receive from them and the staff that I interact with during each visit. More