Mercedes-Benz of Silver Spring - Service Center

Amazing experience today with Service Manager Tom Rodkey! He is incredibly knowledgeable, very personable, efficient and customer focused. If you have an issue with your Mercedes, make sure to visit Merced He is incredibly knowledgeable, very personable, efficient and customer focused. If you have an issue with your Mercedes, make sure to visit Mercedes of Silver Spring and ask for Tom Rodkey as he truly values the customer and is driven to solve your problem! Thank you Tom for an amazing experience today and I will always bring my new Mercedes to you all in the future if I have any service needs. Bravo on a job well done! More

Excellent service delivery . The attendant was warm and gave precise answers. I was given a loaner car and got my car at the right time. Very nice The attendant was warm and gave precise answers. I was given a loaner car and got my car at the right time. Very nice More

Wow, this is not to bring no one down but sharing what I’ve been thru just with a car that will be fix in less than a week. Robert Marr got my car in the service shop for over 3 weeks now, he’s not willin I’ve been thru just with a car that will be fix in less than a week. Robert Marr got my car in the service shop for over 3 weeks now, he’s not willing to help or make sure your car gets out of there. He lack good communication and lack of Respect. Called them All day long but still my car not starting meanwhile they can fix it.so please some help because it’s still in there and I don’t know what to do. More

The best service person I have ever had his name is Greg at silver Springs Mercedes-Benz at silver Springs Mercedes-Benz More

Wonderful customer service Elio answered all my questions and exceeded my expectations! I’m truly happy with my service! and exceeded my expectations! I’m truly happy with my service! More

I've been a satisfied customer with this dealership for over FIFTEEN (15) years. During that time I've owned 5 Mercedes vehicles that were serviced by this dealership. So surpisingly, I was extremely dis over FIFTEEN (15) years. During that time I've owned 5 Mercedes vehicles that were serviced by this dealership. So surpisingly, I was extremely disappointed working with Robert Marr. Unlike past service advisors, Robert Marr did not keep me updated in a timely manner about my vehicle although it had been in the service department for over 12 days. I would only receive a vague text message after several days during the interim that did not provide any actual insight regarding status of my vehicle. He also did not respond to text messages. When I would eventually call due to his unrespponsiveness, he seemed bothered and actually stated that my questions about my inquiry was "SILLY". He was also argumentative during my last communication with him. Note that we only talked maybe twice over a 2.5 week period. Naturally, I was completely offended and made it clear that he was being disrepectful, not only to me as an adult, but as a long time customer who has been supporting this dealership for over 15 years. I hesitated to write this comment because it's unclear whether there will be an actual response by management, but I was compelled to share my disapointment about this bad experience. I was so disapointed that I immediately visited the Catonsville Mercedes dealership to evaluate as a possible alternative for my future service and maintanence needs. More

The employees at the dealership are very pleasant and friendly, making you feel very welcome. They also provide you with refreshments.. friendly, making you feel very welcome. They also provide you with refreshments.. More

The moment I walked in I knew I was going to have a good experience. He was very professional, outgoing, knowledgeable and trustworthy. I'm very happy!!! experience. He was very professional, outgoing, knowledgeable and trustworthy. I'm very happy!!! More

The service was simply superb! Thank you for honoring our request. Extremely grateful for your service and support Thank you for honoring our request. Extremely grateful for your service and support More

Scott McLaughlin was the service agent for my 2010 GLK 350 SUV. He was very professional and competent in assuring me that my car will be taken care of. He kept be informed with what was being done and ev 350 SUV. He was very professional and competent in assuring me that my car will be taken care of. He kept be informed with what was being done and even texted me a video of what was causing the problem with my car. I am thoroughly satisfied with the service I received from Scott. More