Mercedes-Benz of Silver Spring - Service Center

Elio Ayala is the best service advisor in the world!!! Elio has been servicing my car for the last 10 years. I’ll love in VA and I have 4 other dealerships closer to me for service, however I got to see El Elio has been servicing my car for the last 10 years. I’ll love in VA and I have 4 other dealerships closer to me for service, however I got to see Elio all the way in Silver Spring because he always makes the service process easy, fast and friendly. I would recommend Elio. If he went to Kia, I might follow him there with my Benz. . :-)) More

courteous warm welcome He has been very courteous with a warm welcome. He even explained to me services I was untitled I did not know mainly for the rental car. He has been very courteous with a warm welcome. He even explained to me services I was untitled I did not know mainly for the rental car. More

Maintenance B/GLE 43 AMG service O’Rileyfrom service handled my appointment impeccably without drama. He kept me informed at all time by text. I will continue to return to this locati O’Rileyfrom service handled my appointment impeccably without drama. He kept me informed at all time by text. I will continue to return to this location. Thank you O’Riley!! More

Excellent Customer Service Ive had a positive relationship with Mercedes Benz of Silver Spring for many years and have consistently received excellent customer service. I att Ive had a positive relationship with Mercedes Benz of Silver Spring for many years and have consistently received excellent customer service. I attribute much of this to my interactions with Elio Ayala in Service department. More

Warranty repair of my Metris passenger van This is was my 2nd visit to MB Silver Springs and I was happy to learn that the previous service advisor was not there anymore. My new service advisor This is was my 2nd visit to MB Silver Springs and I was happy to learn that the previous service advisor was not there anymore. My new service advisor was Darrell Fenton - and Darrell is awesome. He's very helpful and keeps you informed. The service on my van proved tricky but the team took their time and got the issue solved - and when it took longer then expected I was offered a loaner car. More

Excellent service! I texted Mike Dowling about servicing vehicle and within days I had an appointment. "A" service completed successfully. Also warranty repair needed I texted Mike Dowling about servicing vehicle and within days I had an appointment. "A" service completed successfully. Also warranty repair needed was also completed. After ordering seat covers, Mike kept me abreast of what was going on. I have been pleased always with service at Mercedes Benz of Silver Spring. also I've been with them for over 25years. More

Herb Gordon looks out for their customers I have been going to the Herb Gordon Service department for over 10 years. In this time they have always provided great service including doing the I have been going to the Herb Gordon Service department for over 10 years. In this time they have always provided great service including doing the work on time and at the price that they quoted me. They always look out for my car as well as my pocketbook. The entire service department at this dealership including the mechanics, my service advisor and the service manager are extremely responsive and helpful. I will purchase and service my next vehicle at Herb Gordon Because I know I can count on this dealership to be honest with me.. More

Always excellent service I used to hate going to the dealership to get my car service because it was just hard to trust the process. But the service I get here has been great. I used to hate going to the dealership to get my car service because it was just hard to trust the process. But the service I get here has been great. Especially my service guy O’Riley who has taken care of my car. He’s friendly and gives great customer service. So I’d recommend this place and ask for him. More

Personalized Service I am loyal to Mercedes of Silver Spring. My car is always handled with utmost care, and my POC, O’Riley, explains the visit in a detailed and informa I am loyal to Mercedes of Silver Spring. My car is always handled with utmost care, and my POC, O’Riley, explains the visit in a detailed and informative way. More

.My experience with O'Reilly. my service advisor. O'Reilly explained the details of my car service, and answered all my questions in a thorough but simple way for me to understand. He is very knowled O'Reilly explained the details of my car service, and answered all my questions in a thorough but simple way for me to understand. He is very knowledgeable, professional, friendly, and very helpful. He updated me about the progress of my car service by text. He exhibited quality and excellent image of the service dept. More