Mercedes-Benz of Silver Spring - Service Center

O'Riley Moonasingh my Service Advisor I am always pleased to come to this specific dealership b/c of the service and care I receive from O'Riley. He is knowledgeable, patient, caring and v I am always pleased to come to this specific dealership b/c of the service and care I receive from O'Riley. He is knowledgeable, patient, caring and very professional. When I have a question, he listens attentively to my needs and presents suitable options and solutions that work for me. People ask why do I drive 20+ miles away when I can get service less than 5 miles from home; my response is - I come here b/c O' Riley's customer service and advisement is priceless and I travel to be treated with care. More

100 Stars!! Trusted Service Advisor If I could give Elio Ayala in service 100 stars, I would! The EXCELLENT customer service Elio provided me was amazing! He went above and beyond to exp If I could give Elio Ayala in service 100 stars, I would! The EXCELLENT customer service Elio provided me was amazing! He went above and beyond to explain to me what was wrong with my car and why it needed to be fixed. He doesn’t play games with you nor tries to drain your wallet. He really cares about his clients and that’s why I will always go see Elio Ayala when I need work done on my car. Thank you! More

Excellent experience. I created an online appointment to check my breaks because the disk pad indicator light was on. The service advisor was very professional and greeted I created an online appointment to check my breaks because the disk pad indicator light was on. The service advisor was very professional and greeted me with a smile. The work was completed in a timely manner and my car was washed before delivered. A very good start of the day. More

High Quality Service from an Amazing Service Advisor I was truly fortunate to have O’Riley as my service advisor. He’s very personable and fully understands the term “transparency”. We were discussing I was truly fortunate to have O’Riley as my service advisor. He’s very personable and fully understands the term “transparency”. We were discussing the estimate he’d just recently sent me via text messages and at one point he knew I didn’t fully understand the estimate so he immediately called me to go over the estimate in full and answer any other questions I had. He made me feel very confident we were on 1 accord regarding the work that needed to be done with my car. I could not ask for a better service advisor to trust to leave my car in the hands of. You can surely tell he’s been doing this for a while and take pride in his work. Wish there were more people like him all the way around. Thanks for taking care of me & my car. More

I really enjoyed my service visit today and Mike Dowling was friendly and very knowledgeable! Thank you so much Mike!👏 ,my expectations were again affirmed with Mercedes Benz!!! was friendly and very knowledgeable! Thank you so much Mike!👏 ,my expectations were again affirmed with Mercedes Benz!!! More

I’ve driven Mercedes for approximately 10 years. I purchase them mike one formerly herb Gordon’s. There’s no better place to buy or to have your vehicle serviced. The service person I’ve worked with, purchase them mike one formerly herb Gordon’s. There’s no better place to buy or to have your vehicle serviced. The service person I’ve worked with, Mike Dowling has been great, patient, explains things thoroughly and is very clear. . Thev More

Great Service! O'Riley Moonasingh kept me up to date on progress throughout my experience. He was thorough and looked out for my best interest. Would recommend. O'Riley Moonasingh kept me up to date on progress throughout my experience. He was thorough and looked out for my best interest. Would recommend. More

Will visit again Staff person was very timely and efficient. Discuss my options and was helpful. Very good customer service skills. Customer service area is always cl Staff person was very timely and efficient. Discuss my options and was helpful. Very good customer service skills. Customer service area is always clean and pleasant. More

Thanks O’Reilly For over 20 years, my car has been serviced by MB of SS. Ray Gardazzi, Walter Kehoe , and Ann meyers were excellent. I still GO TO Ray for advice. A For over 20 years, my car has been serviced by MB of SS. Ray Gardazzi, Walter Kehoe , and Ann meyers were excellent. I still GO TO Ray for advice. After Ann Meyers left, service declined dramatically due to instability in every department. However, thankfully O’Reilly has been steady state, professional and responsive to questions regarding service for my car. I’m trusting that the quality of service that O’Reilly brings to MB of SS is recognized and appreciated. More

Service Awesome service! Personal service that was efficient, fast and friendly. Very knowledgeable and offered great advice on maintaining my car and how to Awesome service! Personal service that was efficient, fast and friendly. Very knowledgeable and offered great advice on maintaining my car and how to use several features of the car More