Mercedes-Benz of Silver Spring - Service Center

O'Reilly provided excellent customer service by clearly explaining service to be completed. He maintained contact to inform me of progress of the service and provided me with a detailed summary of all wor explaining service to be completed. He maintained contact to inform me of progress of the service and provided me with a detailed summary of all work completed as well as other issues we discussed. More

Car taken in for 70,000 mile service (under warranty) along with other small things (under warranty). End up paying for service I didn’t request. Bummer. along with other small things (under warranty). End up paying for service I didn’t request. Bummer. More

Had to take my C 300 in, to have a safety recall update on the communication module software. The repair was done in an expeditious manner. As always...I am very pleased with the service and professionalis on the communication module software. The repair was done in an expeditious manner. As always...I am very pleased with the service and professionalism of my Service Manager! More

I have learnt to drive in Mercedes and I really don't think I can think to drive any other car. Whenever My baby needs maintenance or repair I just go see my service advisor Elio who always provide me ex think I can think to drive any other car. Whenever My baby needs maintenance or repair I just go see my service advisor Elio who always provide me excellent services. And, I recommend silver spring dealership to all my family & friends. More

I have always been impressed by your service representatives. The 27th of November 2019 I had the pleasure of being helped by representative Darrell Fenton he is an outstanding representative of representatives. The 27th of November 2019 I had the pleasure of being helped by representative Darrell Fenton he is an outstanding representative of your department. More

Excellent service. Tom and Robert took the extra steps and went above and beyond to take care of my needs. Thanks again Tom and Robert...you guys Rock !!! and went above and beyond to take care of my needs. Thanks again Tom and Robert...you guys Rock !!! More

Great service department with knowledgeable employees. They always explain details of the issues and corrections required to get your vehicle back to pristine condition prior to work being authorized. They always explain details of the issues and corrections required to get your vehicle back to pristine condition prior to work being authorized. More

Mr o Riley approach was very good from the moment I get to the service dept until they finished the service. It was Awesome Thanks Co to the service dept until they finished the service. It was Awesome Thanks Co More

Service was great & did not take long. My service advisor, Mr. O’Riley Moonasingh, as usual, was very through in explaining everything to me! Thanks! advisor, Mr. O’Riley Moonasingh, as usual, was very through in explaining everything to me! Thanks! More

O'Riley Moonasingh my Service Advisor I am always pleased to come to this specific dealership b/c of the service and care I receive from O'Riley. He is knowledgeable, patient, caring and v I am always pleased to come to this specific dealership b/c of the service and care I receive from O'Riley. He is knowledgeable, patient, caring and very professional. When I have a question, he listens attentively to my needs and presents suitable options and solutions that work for me. People ask why do I drive 20+ miles away when I can get service less than 5 miles from home; my response is - I come here b/c O' Riley's customer service and advisement is priceless and I travel to be treated with care. More