Mercedes-Benz of Silver Spring - Service Center

Darrell Fenton was very welcoming and good at his job. He listened attentively to me about my car and assured me that the proper service would be done on the car. He was indeed very friendly in his reception listened attentively to me about my car and assured me that the proper service would be done on the car. He was indeed very friendly in his reception More

As always service is good. Darrell has always been pleasant, and knowledgeable. Always keeping me up to date while waiting for my car in service lobby. He makes sure I am taken care of. pleasant, and knowledgeable. Always keeping me up to date while waiting for my car in service lobby. He makes sure I am taken care of. More

They to a really good job on work on our vehicle and highly recommended Mercedes Benz of Silver Spring.I really like working with Darrell Fenton he always take care of use. highly recommended Mercedes Benz of Silver Spring.I really like working with Darrell Fenton he always take care of use. More

The dealership is a pleasant place to return your car for service. The employees are eager to help you. I think the service is efficient . I am impressed with the cleanliness of the restrooms And the clien service. The employees are eager to help you. I think the service is efficient . I am impressed with the cleanliness of the restrooms And the client waiting area. More

Mike Dowling is always friendly competent, and professional. Jerry who checked my car in this time and servers times in the past is great. Very service oriented and friendly. professional. Jerry who checked my car in this time and servers times in the past is great. Very service oriented and friendly. More

Just had my car serviced. My service associate, Darrell, got my vehicle in right away. Waiting lounge is so comfortable. Service was performed while I waited in a very short time. Appreciated the thoroug got my vehicle in right away. Waiting lounge is so comfortable. Service was performed while I waited in a very short time. Appreciated the thorough explanation of the the service that was performed. I had a very satisfactory experience. More

Darrell was great to work with responsive and went above and beyond thank you very much for your help with this service will definitely come back Nishant Paul and beyond thank you very much for your help with this service will definitely come back Nishant Paul More

Robert Marr and team provided quick and friendly car maintenance service. I greatly appreciated a small gesture/initiative where they detected that my key fob battery needed replacement and they went ah maintenance service. I greatly appreciated a small gesture/initiative where they detected that my key fob battery needed replacement and they went ahead and replaced it — it is the small things that make a big difference, so thanks so much. More

This team rocks every single time I call or visit. Ranai is super friendly and accomadating and Mike, he explains every detail and makes sure the customer is fully satisfied. Very courteous and accomadating is super friendly and accomadating and Mike, he explains every detail and makes sure the customer is fully satisfied. Very courteous and accomadating. Both are big assests. More

Tom super awesome and extremely knowledgeable about the Mercedes Benz product. I came into the dealership on a Saturday for something minor and wanted to have my brakes checked. Service advisor (Juan Easl Mercedes Benz product. I came into the dealership on a Saturday for something minor and wanted to have my brakes checked. Service advisor (Juan Easley) informed me that the service manager Tom would test drive my vehicle to ensure the brakes were properly functional. During the test drive Tom advised me that he was going to test the ABS in my vehicle. He was extremely knowledgeable about the Mercedes Benz product and shared a lot of insight on my vehicle. He also went a step further upon our return to the dealership to look up and explain all the services that were performed on my vehicle prior to my ownership which was January 25, 2021. I definitely feel comfortable in knowing that when I come to Mercedes Benz of SilverSpring all of my services and sales needs will be meet. Thanks again Tom you rocked! 😉. Juan thanks for your excellent customer service also! More