Mercedes-Benz of Silver Spring

The sales man was very friendly and somewhat knowledgeable about the car. However, it turned out when I read the manual for the car that some of the information he provided about the vehicle wa knowledgeable about the car. However, it turned out when I read the manual for the car that some of the information he provided about the vehicle was actually incorrect. I would have purchased a car with more options had I known they were available, but that information was not communicated to me. There's nothing worse than getting home in your new car to find out that some of the features you thought were included in the "package" you purchased, were actually not included. The Business Manager was rude. I felt like I was buying something from a bazaar. He kept pushing and pushing me to buy some of the dealer options, but when I continually refused, he got annoyed and became rude. More

I will always continue to go to this dealership, the superior service is unmatched! I will always purchase a Mercedes, and the truth is I never was a fan! Everyone at this dealership is cordial and gree superior service is unmatched! I will always purchase a Mercedes, and the truth is I never was a fan! Everyone at this dealership is cordial and greets you with a smile and hello no matter what!. My husband and I are very happy with our car. Thanks Stacy & Tommy More

My experience with Herb Gordon dealership started with an online inquiry. Martin McIntosh was the first peron to respond. His no pressure technique worked, as I'm not an impulsive person. He and the res online inquiry. Martin McIntosh was the first peron to respond. His no pressure technique worked, as I'm not an impulsive person. He and the rest of the staff made my car buying experience one of the easiest I've ever had. Everyone there was so friendly. Martin delivered just what we had discussed over the phone. When I arrived, it was just a matter of choosing the car. Most of the paperwork was already in progress. I would definitely recommend Hoerb Gordon Mercedes dealership to anyone in the market. The customer services is outstanding.... More

Wow! Working with Marcelo Via at Herb Gordon Mercedes was a pleasure. I was looking for a certified pre-owned model and if the right color combination had been on the lot I would have bought. As it turned o a pleasure. I was looking for a certified pre-owned model and if the right color combination had been on the lot I would have bought. As it turned out, Marcelo had me take a car that I was waffling about home to better decide if the color was going to be a show stopper. When I returned the next day and told him I just didn't like the color combination, there was no pressure, only a promise to keep looking and stay in touch...which he did. I ended up going with another model car, but will definitely refer my friends to Marcelo if they're in the market for a Mercedes, and of course, will return myself. Thanks for a great experience! More

Excellent custormer service; I recommend Mr Pedro Delgado to handle my second purchase if I have such a chance. I will recommend the dealership to any other potential customer that I know of. I happy that I to handle my second purchase if I have such a chance. I will recommend the dealership to any other potential customer that I know of. I happy that I had such a chance to work with the whole team who helped me in my new MB purchase. Thank you. Well done. More

My Wife and I were concidering an ML350 and worked with all the local area MB dealers for over two months. However, Kumar with Herb Gordan Auto Group came out on top. I would call him two to three times a all the local area MB dealers for over two months. However, Kumar with Herb Gordan Auto Group came out on top. I would call him two to three times a day asking him every question in the book and he was always happy to answer any and all questions...even when I kept delaying my time line. Because he had the best customer service skills, friendliness, knowledge of the vehicles, etc., we decided to purchase from him. The first time we meant him was when he drove across town to pick my wife and I up to take us to the dealership. Between he and his sales manager Steve, we had THE BEST new car buying experience to date (this is our forth new car). We are fans for life with Kumar and Herb Gordon Auto Group! More

My wife and I are both loving the GLK. My decision to buy the vehicle from this dealership, was based mainly on First impressions. Mr Delgado has a very friendly personally. He was very nice to me and my wif the vehicle from this dealership, was based mainly on First impressions. Mr Delgado has a very friendly personally. He was very nice to me and my wife. All my requests were honored without any hesitation. He took time to explain the functions of the car to us, in detail. I've brought several cars in the past, but this experience far exceeded our expectations. I wish the best for Mr Delgado, and the Herb Gordon Family. "Thanks". More

I got a great car at a great price. The salesman and manager were pleasant to work with. I would recommend anyone, including my mother, to this dealership. I have yet to experience car service from thi manager were pleasant to work with. I would recommend anyone, including my mother, to this dealership. I have yet to experience car service from this dealership, but as for their sales department, they get an A rating from me. More

I have one of their vehicles already and you would think they want to retain you as a customer, right? Wrong! They kept lying about the best price and lost me because they didn't want to discount by $350. G they want to retain you as a customer, right? Wrong! They kept lying about the best price and lost me because they didn't want to discount by $350. Guess what, I got a better deal (by $1500) at MD of Baltimore! By the way, I am never coming back one car was enough. So long! More

The email below was a response to a request for feedback. This email was sent to Kumar and his manager a month after the sale and they made no attempt to contact me back. Buyers please be aware of the fal This email was sent to Kumar and his manager a month after the sale and they made no attempt to contact me back. Buyers please be aware of the false promises this dealership might make just to sell you the car. =============================== Hello Steve, I'd be happy to share some feedback on the site you mention in your email below but at this point I'm extremely disappointed and frustrated with post-sales service from your staff. When we bought our C300 car through Kumar a month back he had agreed to a couple of things as part of the sale: 1. Free oil changes 2. Include all-weather mats The all-weather mats weren't in stock at the time of the transaction so Kumar said that he was going to be mailing them to us as soon as they came in. With regards to the Oil Changes he had mentioned that we should be getting something stating that in the mail as well. To top all of this we noticed and extra charge of almost $800 on our final sale price (granted that its our fault for not catching it before we signed the papers) but we don't remember signing up for any services which would amount to something like that and if we did I'd like to see a copy of that paperwork as I cant find it it the copies that we got from Aida. I called Kumar about this issue the very next day after the sale and he told me that Aida had added something that covered us for 3 years of service (i.e. we would not need to pay a penny out of our pocket for the next 3 years). I have talked to him repeatedly ever since about the mats and the paperwork for the services mentioned above and I'm yet to receive anything in the mail. We bought the car on 3/31 and its almost 4 weeks now. While I appreciate Kumar's courtesy on every call I'm just not seeing him deliver on his promises. I'd expect nothing less than world-class service from a dealer of a world-class automobile but I'm sorry to say that my experience so far has been less than stellar. I would expect that a Mercedes Benz dealership would want to forge long term relationships with its customers to foster repeat and referral business. I'd appreciate the courtesy of a call to discuss this matter with you. You may reach me on my mobile at XXX.XXX.XXXX. Thanks. More