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Mercedes-Benz of Silver Spring
Silver Spring, MD
1,955 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,955 reviews
May 22, 2008
I purchased my first Mercedes-Benz back in March 2008 and had the pleasure of working with Kody Wood. His service was above outstanding. He took the time to walk me through how to operate my new vehicle, pic had the pleasure of working with Kody Wood. His service was above outstanding. He took the time to walk me through how to operate my new vehicle, picked me up from and took me to the dealership, called to make sure I was comfortable with the vehicle,,,he truely went above and beyond. He has created a loyal customer in me and I proudly share my wonderful experience with my friends and family. Outstanding Job Kody. Keep up the excellent customer service!!! Maxine V More
by maxinev
Employees Worked With
KODY WOOD
April 13, 2008
I live in NE Florida, so mine was an online purchase. I live in NE Florida, so mine was an online purchase. Mr. Wood was extremely professional and proactive throughout and following my purchase. Mr. I live in NE Florida, so mine was an online purchase. Mr. Wood was extremely professional and proactive throughout and following my purchase. Mr. Wood met me at the airport, then introduced me to the folks who supported him in my sale. I also extend my appreciation to several other folks at Mile One/Herb Gordan including Mr. Ray Goodarzi, Mr. Frank Wilson, and Ms Fran King. The vehicle was exactly as described, and the Mile One/Herb Gordon team had actually undertaken some work to make it BETTER than described! I definitely recommend Mr. Wood and the entire Mile One/Herb Gordon Mercedes team to anyone looking for an honest, up-front team who will support what they sell and who are totally focused on customer! More
by silver_e320
Employees Worked With
Kody Wood (supported by Ray Goodarzi, Frank Wilson, and Fran King)
April 10, 2008
We recently purchased our second Mercedes Benz from Mile One Herb Gordon Auto Group. Our sales expert was Kody Wood. Mr. Wood was very knowledgeable about the Mercedes Benz line of vehicles and his profes One Herb Gordon Auto Group. Our sales expert was Kody Wood. Mr. Wood was very knowledgeable about the Mercedes Benz line of vehicles and his professionalism far exceeded our expectations. We would definitely choose this dealership again if we were in the market for another vehicle. Mr. Wood sold us our first Mercedes and he continues to provide the exceptional sales experience we have come to expect from a Mercedes Benz dealership. Our experience with the service department has been wonderful. Our service team manager, Frank Wilson has been a delight to work with and provides us with that one-on-one approach that makes us feel like we are his only customers. We are pleased with every aspect of this dealership. TBuzz More
by tbuzz
Employees Worked With
Kody Wood
April 08, 2008
In my recent search for a new car,this dealer was last on In my recent search for a new car,this dealer was last on my list.But I should have made it my first!The dealership was very busy,but I felt as thou In my recent search for a new car,this dealer was last on my list.But I should have made it my first!The dealership was very busy,but I felt as though I was their only customer,I just want to say WOW!My salesman,or should I say saleswoman (Sondra Gillions),not only met,but exceeded my expectations!She was very professional,and very friendly.I will do business with this dealership in the future. More
by hyghlinecarz
Employees Worked With
Sondra Gillions
July 28, 2007
We just bought our second MB from Herb Gordon and it was as pleasant as the first time 18 years ago. The sales staff was extremely helpful. They answered our questions and concerns without any high pitch as pleasant as the first time 18 years ago. The sales staff was extremely helpful. They answered our questions and concerns without any high pitch salesmanship. The sales staff complement each other and go out their way to ensure that their customers are satisfied. More
by jhcicco
