Mercedes-Benz of Silver Spring

Brought my E320 in the morning in for a "service C" which was basically a FSS service A/B. Elio was OK and explained what would be done. Picked up the car later in the afternoon after the work was complete was basically a FSS service A/B. Elio was OK and explained what would be done. Picked up the car later in the afternoon after the work was completed. Quality of work was ok (or at least I thought) but I did notice that they did a poor job of washing the car. A couple weeks after the service was completed I happened to check the tire pressure and noticed that they had rotated the tires but didn't bother to adjust the tire pressures to the correct front and rear recommended pressures. So this leads to me ask and wonder, if they didn't pay attention to a simple thing like tire pressures, how are they on the rest of the service? So I can't say I would or wouldn't recommend the dealership, but I need to see if I come across any other issues in the work done. This is the reason I answered no for recommending the dealership. I would still consider another visit to the service dept but I would keep closer tabs on the work performed afterwards. More

From the moment I started searching for my GLK, Pedro was polite, informative, and quick to respond to all my questions. Right off the bat, Pedro told me that he was not a high pressure salesman. That is wha polite, informative, and quick to respond to all my questions. Right off the bat, Pedro told me that he was not a high pressure salesman. That is what attracted me to doing business with him, and the Herb Gordon Mercedes Team. He found a GLK that had all the options I was looking for, and met my price point very quickly. There were very few negotiations and no talking me into a different car or options that I did not want. They treated me as though my business was special and the most important deal in town. I would recommend Pedro, AND Herb Gordon Mercedes to anyone seeking a Mercedes Benz who wants to be treated with manners and respect! Thanks Pedro for all your help securing the exact car I was looking for, quickly, and with class! Lori More

From the moment I arrived at the dealership I was greeted by a customer service representative, Julian Chin, in a friendly and welcoming manner. Julian did not overwhelm me or pressure me, he simply let me k by a customer service representative, Julian Chin, in a friendly and welcoming manner. Julian did not overwhelm me or pressure me, he simply let me know that he was available when I was ready or if I had any questions. He asked me what my needs were instead of discriminating or giving me what he thought I needed. He listened to everything my father and I said, even it it wasn't sales related, establishing great rapport. Even after the sale of the car, Julian introduced me to my very FIRST car in a manner I have never been introduced before, explaining every feature of the car. Even after returning Julian went above and beyond. Aside from Julian, the entire team, from paperwork finalization to parts and services were friendly and welcoming. It kinda felt like a family. More

I was greeted at the door. I was asked what I wanted in a new car. All of my questions were answered. I did not feel pressured. My salesman was very patient with my indecision. He floowed up and found exactl new car. All of my questions were answered. I did not feel pressured. My salesman was very patient with my indecision. He floowed up and found exactly the car I was looking for.At the time of sale my salesman spent a long time explaining how to use the features in the car to me. More

Julian is the best car salesman I have ever worked with. He was so helpful and patient with us. He was able to discuss all the different options that we have. He's reliable, knowledgeable and followed-up He was so helpful and patient with us. He was able to discuss all the different options that we have. He's reliable, knowledgeable and followed-up consistently. I strongly recommend working with him. More

Wow, what a great car buying experience! Not many leave a dealership saying these words. I had the pleasure with working with an outstanding salesperson, Pedro Delgado. I had ordered my 2011 E550 cabriol a dealership saying these words. I had the pleasure with working with an outstanding salesperson, Pedro Delgado. I had ordered my 2011 E550 cabriolet from another dealership but decided to check out Herb Gordon. I am so glad that I did. My experience with Pedro made me feel at ease and I cancelled my order with the other dealership the next day. Pedro's patience and experience worked like a snake charmer on me and I took delivery of my vehicle the next day. He took the time to show my family and I around the dealership and stayed after business hours to go over every detail of my new ride. Without a doubt, I will be a repeat customer sending many referrals. If you are thinking of getting a new Mercedes please give Pedro a call. You will not regret it. More

From the moment I entered the dealership, I felt welcome and was given A+ attention. After I told the Sales Manager, Mr. Gluck, what I was interested in test driving, he promptly put me into the hands of M and was given A+ attention. After I told the Sales Manager, Mr. Gluck, what I was interested in test driving, he promptly put me into the hands of Mr. Ferguson, who was a stellar salesman. I test-drove the Mercedes-Benz E350 and then the E550. While driving the E550, Mr. Ferguson noticed that I liked the Sirius/SM Sinatra station. When I came back with my wife two days later to test-drive the E550 again, Mr. Ferguson brought up the car, and to my delight, the radio was already set and turned on to the Sirius/XM Sinatra station. Now that's paying attention! Mr. Ferguson answered all my questions, and that day, I entered into a 39-month lease of an E550; I previously had checked the internet for pricing information. Mr. Gluck promptly obtained and offered a very competitive price for the car, and all the paperwork process was as quick as one could want and expect. The car was delivered to me the next day in perfect shape. All I can say is that every consumer purchase experience should be this professional and efficient. I would not hesitate to purchase from this dealership again. More

The salesman was knowledgeable, friendly and courteous. He responded to all my questions in a timely fashion. Since my purchase, he has communicated with me a couple of times to follow up to see if I had He responded to all my questions in a timely fashion. Since my purchase, he has communicated with me a couple of times to follow up to see if I had any questions or concerns. He has made my car purchase a pleasant experience. More

I called Jonathon Logue from NYC because (1) He had previously sold a car to my son (Bruce H. Lee), who recommended that I call Jonathon, and (2)sales people at Mercedes-Benz in NYC didn't seem to care previously sold a car to my son (Bruce H. Lee), who recommended that I call Jonathon, and (2)sales people at Mercedes-Benz in NYC didn't seem to care if I bought from them or not. The difference between buying via Herb Gordon (Jonathon) in Maryland and Mercedes in NYC was between day and night. We are very, very happy with our purchase from Jonathon (Herb Gordon). More

My brother was agonizing over buying a new car, and I replied that I understood the feeling of: “Please just put the perfect car in my driveway, with no hassles, and with the benefit of being associated replied that I understood the feeling of: “Please just put the perfect car in my driveway, with no hassles, and with the benefit of being associated with a dealership that I know will always take care of me 100%”. That is what I have experienced since 1977 through my association with MileOne Herb Gordon Mercedes-Benz. Unfortunately, my brother does not live in the area. Throughout the years, without exception, my experiences have been exceptional. It is not just because Mercedes-Benz is such an extraordinary automobile. More so, it is about the great individuals who work tirelessly to care for their customers who they truly value. I would not consider buying a car from any other dealership, as MileOne Herb Gordon Mercedes Benz has set the bar. More