Mercedes-Benz of Silver Spring

As a first time Car Buyer, my experience at Herb Gordon was exceptional. Mr. Darryl Minerve was professional, polite and courteous. He displayed tremendous knowledge of the car business and made me feel was exceptional. Mr. Darryl Minerve was professional, polite and courteous. He displayed tremendous knowledge of the car business and made me feel extremely comfortable with my first purchase. I received a followup call from Mr. Minerve to assure I was happy with my purchase. I will definitely recommend Mr. Darryl Minerve to my friends and family. Mr. Minerve, thank you for making me feel at ease and comfortable with my first major purchase. More

By far, the most pleasurable buying experience I have ever had. No pressure, from beginning to end of sale. All parties involved were friendly and genuinely concerned with us leaving as satisfied custome ever had. No pressure, from beginning to end of sale. All parties involved were friendly and genuinely concerned with us leaving as satisfied customers (which we did). This is a dealership that is interested in life time customers and it shows! If you are looking for a Mercedes-Benz, I highly recommend Len Logue and Herb Gordon Mercedes-Benz! More

My reason for coming to Herb Gordon Mercedes for my new car was influenced by my daughter and son-in-law's previous experience with Herb Gordon, in particular, Kumar Maloney is I think is the finest salesp car was influenced by my daughter and son-in-law's previous experience with Herb Gordon, in particular, Kumar Maloney is I think is the finest salesperson I have ever met. He was so knowledgable, and friendly. I cannot say enough good things about him. My dealings with the financial personnel was extremely rewarding and friendly. For all of the above reasons, I recommend this dealership. More

Customer Service: Started w/a courteous and prompt greeting. A smile and offer for water/soda and a little dialogue really had everyone comfortable and ready for the business at hand. Mr. Minerve is greeting. A smile and offer for water/soda and a little dialogue really had everyone comfortable and ready for the business at hand. Mr. Minerve is a skilled & professional salesman...he is not pretentious. Quality of Work: We were in need of a 2nd vehicle and did not initially think of Mercedes. Looking for an inexpensive "run around car." We quickly determined that because of prior experience w/Mercedes & Herb Gordon (D. Minerve) we would check on what they had to offer. The Mercedes quality & Mr. Minerve quickly had us back to Mercedes as our first choice. Friendliness: See Customer Service. Overall Exeprience: The bottomline is that all went well & it's a Mercedes that will serve us well. However, it just takes so long to process the purchase. Our second purchase in the last 24 months and possibly the process could be expedited/shortened? Price: I'm assuming I could have looked at other dealerships (e.g.Annapolis) w/greater inventory and highly rated service & done a little better w/selection & price? Herb Gordon was in my area, has a great salesman in D. Minerve, and a good over-all service record as well. This was my second purchase there in the past 24 months. More

We did our homrwork and shopped the internet looking for the specific color/features we wanted in an ML350. We also compared prices. We visited a total of four Mercedes dealers, and looked at lots of cars o the specific color/features we wanted in an ML350. We also compared prices. We visited a total of four Mercedes dealers, and looked at lots of cars online too. All four dealerships were helpful and patient. When we contacted Martin McIntosh at Herb Gordon he e-mailed to us with additional details. We negotiated a price on the phone and drove the three hours to close the deal. All the paperwork was ready and Martin gave us a detailed introduction to the car. Aida Duncan, did a fantastic job with the paperwork and although we had arrived with a pre-approved loan from another organization, she advised us of a better offer from Mercedes that saved us 1.25% over what we had in hand -- amazing! Martin gave us some additional help with the electronics and we were on our way. Later, when I had a minor question about the electronics he even drove to where I was long after closing hours to assist. So they did a great job in facilitating the transaction and making it easy. We'd be glad to recommend Martin and Aida to other car shoppers and return ourselves when the time comes. And BTW, our ML350 is comfortable and quiet. I hope we never need the saftey features but it's good to know they are there. ~~ Harvey Langholtz and Danielle Moretti Langholtz. More

I FELT THAT MR. CHIN WAS VERY PROFESSIONAL,MY WIFE AND I CAME INTO THE DEALERSHIP ON A FRIDAY NIGHT AROUND 8 PM THE DEALERSHIP WAS CLOSING , MR CHIN CAME OVER TO ME TO FIND OUT IF I HAD ANY QUESTIONS. I AS CAME INTO THE DEALERSHIP ON A FRIDAY NIGHT AROUND 8 PM THE DEALERSHIP WAS CLOSING , MR CHIN CAME OVER TO ME TO FIND OUT IF I HAD ANY QUESTIONS. I ASKED IF I COULD JUST TAKE A QUICK LOOK AT THE R350 AND THE E 350 THAT WAS ON THE SHOWROOM FLOOR AND HE ALLOWED ME TO DO THAT WHILE MY WIFE WENT TO THE LADIES ROOM THEN HE GAVE ME HIS CARD AN TOLD US IF WE COME BACK ON SATURDAY HE WOULD BE GLAD TO ASSIST US AND WITH ALL THE COMPETITION AROUND HE MADE US FEEL WELCOME TO COME BACK AND GIVE HIM A CHANCE TO HELP US . More

Good experience. Salesman was prompt for appointment and ready to show me the car I was interested in. He was knowledgeable and helpful. The dealership as a whole was friendly; my transaction was smooth a ready to show me the car I was interested in. He was knowledgeable and helpful. The dealership as a whole was friendly; my transaction was smooth and seamless. I didn't have to wait on anyone - each step was timed well. Most efficient car buying experience I've had in many years. Pedro is an asset to your organization. More

The dealer has given me a very enjoyable purchase experience. The price is competitive. The service is professional. And the whole sale process is completed in a short period of time. There is experience. The price is competitive. The service is professional. And the whole sale process is completed in a short period of time. There is also good explanation of the maintenance service and other services. More

When my husband & I were in the market for a Mercedes Benz SUV, we started with sending inquiries online. We received responses from different dealers in the area, but what set Herb Gordon and Pedro apar Benz SUV, we started with sending inquiries online. We received responses from different dealers in the area, but what set Herb Gordon and Pedro apart was their genuinely friendly approach. We really got the sense that Pedro enjoyed what he did, and that he really considered the client's needs and preferences more than just making a sale. He was very patient with all our questions. When the car was available for delivery, Pedro took his time explaining each and every feature in the car. This was extremely useful as I wasn't one to read through the whole manual before driving my new car around. Pedro even went as far as personally delivering the all-weather mats to me the next day since the parts department was already closed when we picked up the car the night before. We will definitely go back to Herb Gordon for future car purchases and would recommend them to our friends & family. Thanks Pedro! More

This was the best car buying experience I've had. I visited the dealership with the intentions to buy a certified one-owner car that I had been tracking on line. I owrked the salesperson Marcelo who wa visited the dealership with the intentions to buy a certified one-owner car that I had been tracking on line. I owrked the salesperson Marcelo who was excellent in his advice and customer service including the finance lady (Iaida?) who was just so patient and pleasant she really worked to get us a better rate then anticipated. The Wow factor to this visit was that I drove off in a new 2011 with all the features and color that I was happy with. Marcelo worked diligently to make sure that I was going to be happy with a car for me not what he thought I wanted he was professional and kind. The dealership had closed and Marcelo, Iaida and Quincy were still there attending to me how personal is that. It was dark and raining so hard and Marcelo continued to give me the upmost service he paired my phone and set my navigation this was a great car buying experience. I highly recommend the dealership and working with Marcelo Via. Although I live 1 hour and 40 minutes away it will be well worth the drive for service at Herb Gordon. You only get one chance to make a first impression. Thank you! Marcelo and Herb Gordon Group. More