Mercedes-Benz of Silver Spring

Chris Costlow is a wonderful service provider who is always pleasant and helpful in his explanations of the service he is performing on my vehicle. I love to come in to get my vehicle serviced because h always pleasant and helpful in his explanations of the service he is performing on my vehicle. I love to come in to get my vehicle serviced because he and all the staff at the dealership make me feel like royalty, with smiles and accomodating spirits. Thank you so much for making my experience with Mercedes Benz of Silver Spring fantastic every time I visit. I believe this type of attitude is a result of it trickling down from the leader of the dealership. When employees are happy, they can concentrate on making their customers happy! Kudos to all. More

Bob Fix is the best. He did everything we expected and desired and more. A true professional. We had worked with Bob in prior years and sought him out because we knew he was so very helpful. desired and more. A true professional. We had worked with Bob in prior years and sought him out because we knew he was so very helpful. More

Russ Clarke found the Perfect car for me. His attention to detail made the sale complete. The vehicle was prepped perfectly and priced competitively. The showroom experience is second to none. I would p to detail made the sale complete. The vehicle was prepped perfectly and priced competitively. The showroom experience is second to none. I would purchase every car from Russ in the future. Thanks chris wentker More

I am very pleased with my recent purchase at Mercedes-Benz Silver Spring. My dealer showed great enthusiasm and was very helpful in finding the best car for me. Mercedes-Benz Silver Spring. My dealer showed great enthusiasm and was very helpful in finding the best car for me. More

ROBERT FIX.........thank you soooo much! My wife and I sincerely appreciate your knowledge, assistance, patience and friendliness during our visit/purchase this past Saturday. It's easy to see.....when y sincerely appreciate your knowledge, assistance, patience and friendliness during our visit/purchase this past Saturday. It's easy to see.....when you sell quality, you act quality, and you make others feel like quality. So far, totally pleased with the purchase of our E-Class Mercedes. Look forward to seeing you soon for the purchase of the GLK Class. As far as the dealer and other staff involved, second to none! Special thanks to the detailing staff who left our car like new! Daniel & Veronica L. More

The quickest trip I have ever been to a dealership! Part of the reason I hate buying new cars is the lengthy process that you are there, but they were extremely attentive and efficient, and considerate of m of the reason I hate buying new cars is the lengthy process that you are there, but they were extremely attentive and efficient, and considerate of my time. They were extremely friendly and informative; they gave me a few options that could work for me. I had been a Lexus owner for 8 years, and now I have officially transformed over to a Mercedes owner and will not look back. My mother is buying a new car within the month, and I'll be sure to bring her to this dealership and have her work with the same people that helped me with my new E-class coupe. More

Salesman was easy to deal with. Very little haggling over price. Very responsive to needs. I didnt have a lot of time and sales was completed quickjly and effciently. over price. Very responsive to needs. I didnt have a lot of time and sales was completed quickjly and effciently. More

RobertFix did a tremendous job. I cannot thank him enough for making our new car purchase trouble and stress free. He was professional and courteous all through and followed up to make sure we were a satisfi for making our new car purchase trouble and stress free. He was professional and courteous all through and followed up to make sure we were a satisfied customer. More

The 2012 that I purchased had mechanical problem from day two (49 miles). After taking it back three times I was told that it was a "relief valve" for the exhaust system that was causing the "Check Engine" two (49 miles). After taking it back three times I was told that it was a "relief valve" for the exhaust system that was causing the "Check Engine" light to come on while driving. The part is not available in the USA and is on backorder in Germany (Don't think it is available there either). This not the usual experience with this dealer. I have purchased a total of three new vehicles and this is the first one that I had a problem with from the start. Hopefully the new part will correct the situation and not have anymore problems. Even though I had the problem would still recommend this dealership to friends. More