Mercedes-Benz of Silver Spring

We rate Herb Gordon MileOne of Silver Springs as number one in sales, services, and financing. We purchased a new 2011 Mercedes from Mr. Lovence with the most ease we have experienced during a purchase, a one in sales, services, and financing. We purchased a new 2011 Mercedes from Mr. Lovence with the most ease we have experienced during a purchase, and we have purchased three Benzs before. Mr. Lovence was courteous, competent, and patient. He explained every detail of the vehicle we were considering. He was eager to help us find just the car we wanted; he took time to listen to us and to answer every single question. From the time we arrived and requested to see him, he never left us until our purchase was complete. He did not pressure us to buy. We were uncertain concerning the amount we could get for our trade-in at a local car store. Mr. Lovence and his finance manager waited for us to leave their store and to travel to get an appraisal on our old vehicle. When we returned, they matched the appraisal and took our vehicle as a trade-in for the same amount as we would get at another local car store. In addition, Mr. Panjshiri, the finance manager, matched the exact same interest rate we were going to receive from our credit union and allowed us more months to pay than the credit union. Throughout the transaction, Mr. Lovence was honest and accommodating. We believed we got the best discount we could get on a 2011 car. Our cars have been serviced at Herb Gordon for more than 16 years. We have never had to take a car back for the same problem. The car is always ready when it is promised; they have offered excellent service the first time and every time. Although we live more than 35 miles from Herb Gordon, we believe it is more than worth the travel. If you have not been to Herb Gordon, yet, you need to get there fast! More

Great service and friendly. They prepared the car with the color we thought we wanted ahead of our arrival. They accommodated the color change request and located the car we finally chose. They patiently the color we thought we wanted ahead of our arrival. They accommodated the color change request and located the car we finally chose. They patiently spent time addressing our needs. Jonathan and Ray were both cordial and efficient. We were also happy with the price. We appreciated Jonathan following up after the sale. More

I had a overall excellent experiance at Herb Gordon Mercedes Benz. Excellent customer service, everything was done to perfection. Len Logue was a pleasure to work with - among the others at the deale Mercedes Benz. Excellent customer service, everything was done to perfection. Len Logue was a pleasure to work with - among the others at the dealership as well. Everyone was friendly and very helpful. I left my favorite CD in the car and they got it back to me. Len Logue even switch all the things out from my old car to my new car (during the hottest day of the summer!!!) Over all FABULOUS EXPERIANCE -- HIGHLY RECOMMENDED TO ALL!! More

I was looking for a 2 seater convertible and visited another dealer (another brand) because I already owned a Mercedes Benz and wanted to try another brand. I test drove a car that I liked, and wanted another dealer (another brand) because I already owned a Mercedes Benz and wanted to try another brand. I test drove a car that I liked, and wanted to talk about the purchase, but the salesperson seemed rather disinterested in me. This was the second dealership I went to for that brand and received the same treatment. I decided to go to Herb Gordon and try another Mercedes Benz. From the time I walked, I was greeted nicely and Mr. Lovence accomodated me by inviting me to test drive the car of my choice and showing me one he had in stock. I fell in love with the car, but was uncertain if I wanted it. I have to say that my decision to purchase the car had a lot to do with the treatment and attention I received from Mr. Lovence. He not only sold me the car, but followed up afterwards to ensure that I was enjoying my car and was not having any problems adjusting. I will definitely recommend Herb Gordon, especially Mr. Lovence. More

we came in thinking about tradeing in our car and len made us a great deal on a glk 350 we are so pleased with service friendlyness and quickness i would highly recomend this dealership to anyone friends made us a great deal on a glk 350 we are so pleased with service friendlyness and quickness i would highly recomend this dealership to anyone friends or family and i would recomend dealing with len he put us in our perfect car we love it thanks so much More

Where can I begin. I was dealing with a Mercedes-Benz dealership in Alexandria. The sales person was unable to provide me the vehicle of my choice, nor was the salesperson able to meet my requirements t dealership in Alexandria. The sales person was unable to provide me the vehicle of my choice, nor was the salesperson able to meet my requirements to include price. I was very discouraged. My husband placed a call to Herb Gordon Auto and spoke to the sales representative Pedro Delgado. Immediately, Pedro responded to the inquiry and offered me a great price for my new E-350 Mercedes. No price haggling, no pressure tactics -- he made it so easy. I never thought I would say that my experience in a dealership was outstanding. I've brought many cars in my lifetime and my saleperson Pedro has taken customer service to a whole new level. He explained every feature and detail of the car to me and answered all of my questions. I can't say enough about my experience. i will gladly recommend Herb Gordon Mercedes-Benz dealership in Silver Spring Maryland and Pedro Delgado to family and friends. Thanks so much Pedro!!! More

I was very pleased with the deal I got at Herb Gordon Mercedes. From the moment that I spoke to Pedro on the phone I knew that the deal was going to be no hassle and low pressure. I got the lowest price Mercedes. From the moment that I spoke to Pedro on the phone I knew that the deal was going to be no hassle and low pressure. I got the lowest price on the car that I wanted and in the color and with the options as well. That is pretty good. The whole transaction took less than 2 hours and that was with trading in my old lease. Please don't mess around anywhere else. Go see Pedro and do the deal the easy way and with a nice respectful staff! More

Brought my E320 in the morning in for a "service C" which was basically a FSS service A/B. Elio was OK and explained what would be done. Picked up the car later in the afternoon after the work was complete was basically a FSS service A/B. Elio was OK and explained what would be done. Picked up the car later in the afternoon after the work was completed. Quality of work was ok (or at least I thought) but I did notice that they did a poor job of washing the car. A couple weeks after the service was completed I happened to check the tire pressure and noticed that they had rotated the tires but didn't bother to adjust the tire pressures to the correct front and rear recommended pressures. So this leads to me ask and wonder, if they didn't pay attention to a simple thing like tire pressures, how are they on the rest of the service? So I can't say I would or wouldn't recommend the dealership, but I need to see if I come across any other issues in the work done. This is the reason I answered no for recommending the dealership. I would still consider another visit to the service dept but I would keep closer tabs on the work performed afterwards. More

From the moment I started searching for my GLK, Pedro was polite, informative, and quick to respond to all my questions. Right off the bat, Pedro told me that he was not a high pressure salesman. That is wha polite, informative, and quick to respond to all my questions. Right off the bat, Pedro told me that he was not a high pressure salesman. That is what attracted me to doing business with him, and the Herb Gordon Mercedes Team. He found a GLK that had all the options I was looking for, and met my price point very quickly. There were very few negotiations and no talking me into a different car or options that I did not want. They treated me as though my business was special and the most important deal in town. I would recommend Pedro, AND Herb Gordon Mercedes to anyone seeking a Mercedes Benz who wants to be treated with manners and respect! Thanks Pedro for all your help securing the exact car I was looking for, quickly, and with class! Lori More

From the moment I arrived at the dealership I was greeted by a customer service representative, Julian Chin, in a friendly and welcoming manner. Julian did not overwhelm me or pressure me, he simply let me k by a customer service representative, Julian Chin, in a friendly and welcoming manner. Julian did not overwhelm me or pressure me, he simply let me know that he was available when I was ready or if I had any questions. He asked me what my needs were instead of discriminating or giving me what he thought I needed. He listened to everything my father and I said, even it it wasn't sales related, establishing great rapport. Even after the sale of the car, Julian introduced me to my very FIRST car in a manner I have never been introduced before, explaining every feature of the car. Even after returning Julian went above and beyond. Aside from Julian, the entire team, from paperwork finalization to parts and services were friendly and welcoming. It kinda felt like a family. More