Mercedes-Benz of Silver Spring

From the moment I entered the dealership, I felt welcome and was given A+ attention. After I told the Sales Manager, Mr. Gluck, what I was interested in test driving, he promptly put me into the hands of M and was given A+ attention. After I told the Sales Manager, Mr. Gluck, what I was interested in test driving, he promptly put me into the hands of Mr. Ferguson, who was a stellar salesman. I test-drove the Mercedes-Benz E350 and then the E550. While driving the E550, Mr. Ferguson noticed that I liked the Sirius/SM Sinatra station. When I came back with my wife two days later to test-drive the E550 again, Mr. Ferguson brought up the car, and to my delight, the radio was already set and turned on to the Sirius/XM Sinatra station. Now that's paying attention! Mr. Ferguson answered all my questions, and that day, I entered into a 39-month lease of an E550; I previously had checked the internet for pricing information. Mr. Gluck promptly obtained and offered a very competitive price for the car, and all the paperwork process was as quick as one could want and expect. The car was delivered to me the next day in perfect shape. All I can say is that every consumer purchase experience should be this professional and efficient. I would not hesitate to purchase from this dealership again. More

The salesman was knowledgeable, friendly and courteous. He responded to all my questions in a timely fashion. Since my purchase, he has communicated with me a couple of times to follow up to see if I had He responded to all my questions in a timely fashion. Since my purchase, he has communicated with me a couple of times to follow up to see if I had any questions or concerns. He has made my car purchase a pleasant experience. More

I called Jonathon Logue from NYC because (1) He had previously sold a car to my son (Bruce H. Lee), who recommended that I call Jonathon, and (2)sales people at Mercedes-Benz in NYC didn't seem to care previously sold a car to my son (Bruce H. Lee), who recommended that I call Jonathon, and (2)sales people at Mercedes-Benz in NYC didn't seem to care if I bought from them or not. The difference between buying via Herb Gordon (Jonathon) in Maryland and Mercedes in NYC was between day and night. We are very, very happy with our purchase from Jonathon (Herb Gordon). More

My brother was agonizing over buying a new car, and I replied that I understood the feeling of: “Please just put the perfect car in my driveway, with no hassles, and with the benefit of being associated replied that I understood the feeling of: “Please just put the perfect car in my driveway, with no hassles, and with the benefit of being associated with a dealership that I know will always take care of me 100%”. That is what I have experienced since 1977 through my association with MileOne Herb Gordon Mercedes-Benz. Unfortunately, my brother does not live in the area. Throughout the years, without exception, my experiences have been exceptional. It is not just because Mercedes-Benz is such an extraordinary automobile. More so, it is about the great individuals who work tirelessly to care for their customers who they truly value. I would not consider buying a car from any other dealership, as MileOne Herb Gordon Mercedes Benz has set the bar. More

The sales man was very friendly and somewhat knowledgeable about the car. However, it turned out when I read the manual for the car that some of the information he provided about the vehicle wa knowledgeable about the car. However, it turned out when I read the manual for the car that some of the information he provided about the vehicle was actually incorrect. I would have purchased a car with more options had I known they were available, but that information was not communicated to me. There's nothing worse than getting home in your new car to find out that some of the features you thought were included in the "package" you purchased, were actually not included. The Business Manager was rude. I felt like I was buying something from a bazaar. He kept pushing and pushing me to buy some of the dealer options, but when I continually refused, he got annoyed and became rude. More

I will always continue to go to this dealership, the superior service is unmatched! I will always purchase a Mercedes, and the truth is I never was a fan! Everyone at this dealership is cordial and gree superior service is unmatched! I will always purchase a Mercedes, and the truth is I never was a fan! Everyone at this dealership is cordial and greets you with a smile and hello no matter what!. My husband and I are very happy with our car. Thanks Stacy & Tommy More

My experience with Herb Gordon dealership started with an online inquiry. Martin McIntosh was the first peron to respond. His no pressure technique worked, as I'm not an impulsive person. He and the res online inquiry. Martin McIntosh was the first peron to respond. His no pressure technique worked, as I'm not an impulsive person. He and the rest of the staff made my car buying experience one of the easiest I've ever had. Everyone there was so friendly. Martin delivered just what we had discussed over the phone. When I arrived, it was just a matter of choosing the car. Most of the paperwork was already in progress. I would definitely recommend Hoerb Gordon Mercedes dealership to anyone in the market. The customer services is outstanding.... More

Wow! Working with Marcelo Via at Herb Gordon Mercedes was a pleasure. I was looking for a certified pre-owned model and if the right color combination had been on the lot I would have bought. As it turned o a pleasure. I was looking for a certified pre-owned model and if the right color combination had been on the lot I would have bought. As it turned out, Marcelo had me take a car that I was waffling about home to better decide if the color was going to be a show stopper. When I returned the next day and told him I just didn't like the color combination, there was no pressure, only a promise to keep looking and stay in touch...which he did. I ended up going with another model car, but will definitely refer my friends to Marcelo if they're in the market for a Mercedes, and of course, will return myself. Thanks for a great experience! More

Excellent custormer service; I recommend Mr Pedro Delgado to handle my second purchase if I have such a chance. I will recommend the dealership to any other potential customer that I know of. I happy that I to handle my second purchase if I have such a chance. I will recommend the dealership to any other potential customer that I know of. I happy that I had such a chance to work with the whole team who helped me in my new MB purchase. Thank you. Well done. More

My Wife and I were concidering an ML350 and worked with all the local area MB dealers for over two months. However, Kumar with Herb Gordan Auto Group came out on top. I would call him two to three times a all the local area MB dealers for over two months. However, Kumar with Herb Gordan Auto Group came out on top. I would call him two to three times a day asking him every question in the book and he was always happy to answer any and all questions...even when I kept delaying my time line. Because he had the best customer service skills, friendliness, knowledge of the vehicles, etc., we decided to purchase from him. The first time we meant him was when he drove across town to pick my wife and I up to take us to the dealership. Between he and his sales manager Steve, we had THE BEST new car buying experience to date (this is our forth new car). We are fans for life with Kumar and Herb Gordon Auto Group! More