Mercedes-Benz of Silver Spring

I was in the market for a BMW . I was determined to trade in the Lexus and I had just sold my 1999 CLK 6 months ago. I thought I did not want another Mercedes after dealing with HBL. After looking at my dre in the Lexus and I had just sold my 1999 CLK 6 months ago. I thought I did not want another Mercedes after dealing with HBL. After looking at my dream car the 650 I went fora walk and saw a blue drop top Mercedes. Cody was working the showroom and with his EXCELLENT sales skill,attention to details, follow up, and most of all passion for customer service I now own another Mercedes. More

Mr. Wood is definitely one of the "Best" car salesman at Mr. Wood is definitely one of the "Best" car salesman at Herb Gordon Auto World. He is very professional in dealing with his customers, giving them o Mr. Wood is definitely one of the "Best" car salesman at Herb Gordon Auto World. He is very professional in dealing with his customers, giving them outstanding service from the moment you step into the dealership and start looking at cars to after the contact is signed. He was quite attentive and made every effort to take care of me personally during my time at the dealership. I was quite impressed with his knowledge about Mercedes, he was able to answer all of my questions. When we took the car out for a test drive, he continued to explain the many features and details about the car. The day after the sale, he called to thank me for my business and to offer his services if needed. I definitely plan to tell others about Mr. Wood and the outstanding services he provides to his customers. More

Mr. Wood is definitely one of the "Best" car salesman at Mr. Wood is definitely one of the "Best" car salesman at Herb Gordon Auto World. He is very professional in dealing with his customers, giving them o Mr. Wood is definitely one of the "Best" car salesman at Herb Gordon Auto World. He is very professional in dealing with his customers, giving them outstanding service from the moment you step into the dealership and start looking at cars to after the contact is signed. He was quite attentive and made every effort to take care of me personally during my time at the dealership. I was quite impressed with his knowledge about Mercedes, he was able to answer all of my questions. When we took the car out for a test drive, he continued to explain the many features and details about the car. The day after the sale, he called to thank me for my business and to offer his services if needed. I definitely plan to tell others about Mr. Wood and the outstanding services he provides to his customers. More

Most notable is Mr. Minerve's honest, fair, and pragmatic approach(and relaxed demeanor) that facilitates the customer's efforts to make an informed and prudent decision. From his initial greeting to the "cl approach(and relaxed demeanor) that facilitates the customer's efforts to make an informed and prudent decision. From his initial greeting to the "close of the deal" Mr. Minerve proved to be a consummate professional who listened attentively to my wife and me to assure our satisfaction throughout the process. Moreover, he remained in contact with us after we took possession of our vehicle to re-affirm all of our expectations had been met and/or exceeded. Needless to say, my buying experience proved to be the best I have had in the thirty(30)years I have been purchasing cars; consequently, I plan on purchasing all my future vehicles from Mr. Minerve of Herb Gordon Auto Group, Inc. More

Mr. Minerve, Thank you for your excellent customer Mr. Minerve, Thank you for your excellent customer service while displaying the utmost professionalism to my family. I would highly recommend othe Mr. Minerve, Thank you for your excellent customer service while displaying the utmost professionalism to my family. I would highly recommend others looking to purchase a new/used vehicle in the near future to seek you out. Best wishes, C.B. More

Mr. Darrel Minerve provided me with the best of the customer services, I am happy with my purchase, hence, I will highly recommwend him to my friends and family. Mr. Minerva is a great assets to Her customer services, I am happy with my purchase, hence, I will highly recommwend him to my friends and family. Mr. Minerva is a great assets to Herb Gordon dealership, answered all of my questions up to the service level, and I am happy with the sale. Great experience... More

BIG KUDO'S to both Kody Wood and Sandy Fink Kody Wood: BIG KUDO'S to both Kody Wood and Sandy Fink Kody Wood: He made car buying a pleasure. He went above and beyond the call of duty to make sure I h BIG KUDO'S to both Kody Wood and Sandy Fink Kody Wood: He made car buying a pleasure. He went above and beyond the call of duty to make sure I had a great experience in the purchase of my 2009 C300. He was a key factor in my final decision to purchase from Herb Gordon. From day one, he was a pleasure to work with and very detailed. He holds a wealth of knowledgable not only for C300's, but for the entire Mercedes Benz family. His energy, support and passion really shows. His patience in answering my questions and walking me over the cars capabilities/amenities was a huge benefit for me. He did a wonderful job breifing me on the cars manual and pointing out the key topics, emphasizing the importance of becoming familiar with the entire manual. Thanks Kody! You're the BEST. P.S. Sandy Fink was also a pleasure to work with and made finacing 101 a breeze. She held my hand and walked me through all the paperwork without missing a beat. I will recommend Kody to anyone I know looking to purchase a new/used car. Both Kody and Sandy are great assets to Herb Gordon and MileOne. Sincerely, Danyale J. More

Mr. Minerve went over and beyond to get me a good deal on my car. His customer service was extraordinary. I will definitely recommend him to my friends and family. When I picked up the car it was ready for m my car. His customer service was extraordinary. I will definitely recommend him to my friends and family. When I picked up the car it was ready for me to take home and it was spotless from front to back including the inside. Overall my experience was superb. More

As of right now the service has been excellent. From the time I walked in, to the time I departed, I felt no pressure. This was the easiest car I have purchased and the team at Herb Gordon Mercedes worked time I walked in, to the time I departed, I felt no pressure. This was the easiest car I have purchased and the team at Herb Gordon Mercedes worked great together. What I liked best was that Kody Wood let the car sell itself and he did not make any derogatory comments about the other cars I informed him I was looking at. Also, he ensured I understood everything about the car he was telling me. A great experience all around! Thomas More

This has clearly been the best car buying experience we This has clearly been the best car buying experience we have ever encountered. Kody, Ray and Sandra were all extremely helpful, courteous and patie This has clearly been the best car buying experience we have ever encountered. Kody, Ray and Sandra were all extremely helpful, courteous and patient throughout the process. They went the extra mile...for Mile one :):):)...and should be commended for their terrific customer service. Steve Raho More