Mercedes-Benz of Silver Spring

Awesome I recently purchased a few vehicles from this dealership. My overall experience dealing with Mercedes Benz of Silver Spring was by far my best car bu I recently purchased a few vehicles from this dealership. My overall experience dealing with Mercedes Benz of Silver Spring was by far my best car buying experience ever. It is clear to me that at this dealership they aim at delivering the highest quality of service to go with the quality brand they are all representing. Everyone from the general manager Jim Elefantis , Tony Zelaya my sales manager and Dorit at the finance office helped to make my overall shopping experience a delightful event. Tony Zelaya was awesome. He was personable , professional and courteous and went above and beyond to make sure I got what I needed. Working with Tony was easy as he is always in a good mood and brings positive energy to his surroundings. Tony was resourceful and hard working when working on my transactions. Great Job guys, happy to recommend your team. More

Ashlee Walton/ magnificent salesperson!!! I just bought the Mercedes that I have been researching the past year. I happened to stop by Mercedes of Silver Spring and met Ashlee Walton! She mad I just bought the Mercedes that I have been researching the past year. I happened to stop by Mercedes of Silver Spring and met Ashlee Walton! She made buying a car such a fabulous experience. She is professional, friendly, courteous, and knowledgable. She listems to you and helps you get into the car you want! Ashlee knows how to personalize customer service! Once I walked into the showroom- after walking into several showrooms- I knew that I wanted to work with Ashlee to purchase the Mercedes that I wanted! - and I am familiar with car salesman- my dad was a car salesman! More

Excellent Shopping and Buying Experience with Ashlee!! My sales person was Ashlee Walton and she was GREAT!!! I bought a pre-owned 2009 Lexus IS250. Ashlee took the time to give me all of my options and w My sales person was Ashlee Walton and she was GREAT!!! I bought a pre-owned 2009 Lexus IS250. Ashlee took the time to give me all of my options and was never pushy. I ended up getting a car that I LOVE and can afford. She went above and beyond to accommodate my needs in purchasing my vehicle, excellent knowledge of vehicles and very customer friendly. I feel even more satisfied knowing that she made sure I was in the right car for me, instead of just a car right now. I highly recommend her expertise to anyone in the market for a vehicle. More

Ashlee Walton was amazing! I came in on President's Day weekend with the intention of just test driving a few certified/used cars and ended up driving out with a brand new 2017 I came in on President's Day weekend with the intention of just test driving a few certified/used cars and ended up driving out with a brand new 2017 GLA. I originally planned to wait a few months to a year before making a purchase, however between the amazing service and phenomenal deal I got, I couldn't pass up the opportunity. Ashlee made the entire process quick and easy and was incredibly knowledgeable about all of the cars I test drove. There was absolutely no pressure from her to purchase a vehicle; in fact the first thing she asked was when I was thinking about buying and she commended my forethought to do numerous test drives before committing. Ashlee took the time to explain features of the Mercedes Me app--to include the light/horn button. Most men would have glossed over such a seemingly innocuous feature, however for women to have the option to potentially startle someone lurking a bit too close to the car (especially at night) this is GREAT. Overall it was a great experience and one that has turned me from a Volvo lover to a Mercedes lover! More

Jason Rayner made us choose this dealer! I would like to compliment Jason Rayner for outstanding customer service during our search for a GLA 250. My wife and I dealt with several of your co I would like to compliment Jason Rayner for outstanding customer service during our search for a GLA 250. My wife and I dealt with several of your competitors before choosing MB of SS. The number one reason for our choice was Mr Rayner's honesty and hard work! Although your dealership was quite busy, Mr Rayner made us feel like VIPs and gave us a great value. More

Josephine Baker Excellent Sales and Customer Service Josephine Baker provides excellent customer service, very knowledgeable about the different Mercedes products that are available to the customers. Sh Josephine Baker provides excellent customer service, very knowledgeable about the different Mercedes products that are available to the customers. She respects the customer time, listens very well, patient and deliver exactly what will give the customer a great experience shopping for a car at Mercedes Benz. I looking forward to working with you as my customers sales representative. More

Car purchase Bought my car almost 2 years ago and still pleased with my salesman James McDonald. I told him I'll be back in a couple years for another. When the c Bought my car almost 2 years ago and still pleased with my salesman James McDonald. I told him I'll be back in a couple years for another. When the car comes in for service he always checks to make sure everything is going well. More

Excellent sales/ Customer Service / James McDonald I recently purchased a 2017 CLA 250 I could not be more happier with my purchase. I was referred to James McDonald by my sister, he made my purchase s I recently purchased a 2017 CLA 250 I could not be more happier with my purchase. I was referred to James McDonald by my sister, he made my purchase so easy. With his experience, warm smile and pleasant customer service it made it so comfortable for me to decide on my purchase even when I wasn't sure what I wanted. I would definitely refer him to anyone who would be lookin to purchase a car from Mercedes Benz. More

First Maintenance Visit for 2016 C63 High marks for this dealer! I've owned a lot of cars and always use dealers to service my vehicles. This was a stand-out experience that surpassed a High marks for this dealer! I've owned a lot of cars and always use dealers to service my vehicles. This was a stand-out experience that surpassed any of my other dealerships. Two reasons: Personal attention from the manager and respect for my time. The job was done well and promptly and I was treated like a VIP from start to finish. Thanks Adam! More