Mercedes-Benz of Silver Spring

the dealership is a top quality operation from top tio bottom with very well informed and pleasant employees who never employ the high pressure sales tactics of so many other dealers.i have purchased bottom with very well informed and pleasant employees who never employ the high pressure sales tactics of so many other dealers.i have purchased 3 s models and at least5 e models as well as 1 sl(in 1973)from this dealership.if i did not trust the dealership,my salesperson and my service writter i would not have continued to buy there. More

I have bought numerous cars at this dealership, I have visited other dealerships for purchase or service and always return, due to the great customer service, the efficiency of the sales person and/or ser visited other dealerships for purchase or service and always return, due to the great customer service, the efficiency of the sales person and/or service representative. I don't know if I could have gotten a better price anywhere else, but nothing compares to how I was treated at Herb Gordon Mercedes Benz. The manager and staff approach me to shake hands and make sure that I was treated good. I don't think I could get used to anything less, since I bought my first 190E many years ago, and of course the mercedes is my favorite car. I purchased a new E350 and am totally satisfied. The purchase process was as effortless as anything I've e ever experienced (even in past with Herb Gordan). After approximatley 16 years and 4 cars purchased, I can never see me going anywhere else! Keep up the good work. I must say you have come a long way in customer service 100%. I lived in Pennsylvania, However, I can to Herb Gordon for a Mercedes Benz. More

My husband and I have bought numerous cars at this dealership, we have visited other dealerships for purchase or service and always return, due to the great customer service, the efficiency of the sal dealership, we have visited other dealerships for purchase or service and always return, due to the great customer service, the efficiency of the sales person and/or service representative. I don't know if we could have gotten a better price anywhere else, but nothing compares to how we are treated at Herb Gordon Mercedes Benz. The manager remembers our faces and always comes over to shake hands and make sure we are treated good, which we always are. The service team treats us like royalty, I don't think I could get used to anything less, since we bought our first 190E many years ago, and of course the mercedes is our favorite car. We just purchased a new ML350 and are totally satisfied. The purchase process is as effortless as anything we've ever experienced. After approximatley 20 years and 5 cars purchased, we can never see ourselves going anywhere else! Keep up the good work. More

I brought my Mercedes C280 1999 to this serivice center because of a clicking sound which I believed it was from the axle. My car has an aftermarket warranty so I wanted to know if there is any problem wit because of a clicking sound which I believed it was from the axle. My car has an aftermarket warranty so I wanted to know if there is any problem with the axle, I fix it so it doesn't lead to a bigger and expensive problem. They said, if I only want to know whats wrong with the car, I should pay 122$. but if I bring it in for service, there won't be any charge. car had also a very little rubber sound from steering. after half a day, their mechanic called me, told me that the sound appears to be from the transmission and asked my permission to tear down mt transmission. I told him no because if he would do that, my warranty company consider that as start fixing without informing them and they wouldn't pay a dime. so I didn't give him permission to go further. They charged me 122$ plus 20$ for hazmat!!!! and their diagnosis was : 1. The sound appears to be from transmission, owner didn't agree to do further diagnosis 2. steering shock is bad, the sound of rubber if from steering shock and Balljoints and shift rod end bushing was bad too. so I bought parts and bring them to a Mercedes specilis "Fred Pulliam" In Silver Spring. People were talking highly of him and his prices were very reasonable and good. 1. After changing balljoints and shifer bushing, the sound was still there 2. After changing steering shick the sound of rubber was still there I asked fred to diagnos the sound, his associate, Mike, immediately diagnosed it. put the car on the jack and showed me the origin of the sound! It was not from transmission, it was as I thought before, from axle and he said that the sound is absolutely normal. Shaft has to play a little in its place and there is nothing wrong with the transmission or axle and thank god that I didn't let Herb Gordon tear down my transmission for nothing! About the rubber sound from steering, he immediately dignosed that too. it was nithing, he lubricated the area and sound simply dissapeared. I'm extremely dissatisfy with herb gordon service and I will never, ever bring my car there again. More

HIGHLY RECOMMENDED!! I have never had a better experience buying a car. Orginally shopping for a used car, the team at Herb Gordan went way beyond even the exceptional to ensure I was satisfied and put me a buying a car. Orginally shopping for a used car, the team at Herb Gordan went way beyond even the exceptional to ensure I was satisfied and put me a new car. Pedro, Hamed and Ray are GREAT! More

I have bought 3 cars from Lavence and his manager Ray at Herb Gordon. I lost my job and was going to lose my car. I called Ray and Lavence and they worked with me until the wife and I was able to get out of Herb Gordon. I lost my job and was going to lose my car. I called Ray and Lavence and they worked with me until the wife and I was able to get out of the car and have enough to get a used car that was in GREAT shape wow these two worked there tails off for us (the customer). I want to tell the owner and CEO of Herb Gordon that when I get back on my feet you can bet that I will buy my wife her Mercedes from Lavence and Ray . I'm now living in Sioux Falls, SD. But, I told the wife that I would get a flight back to the DC area. As long as Lavence and or Ray are there and buy the car and drive it back to SD. Ray, Lavence...You two are life savers...Mr Herb Gordon you have two very valuable men there. When you hear about dealerships you hear about how you were taken advantage of disrespected ect... Herb Gordon is the BEST not only in the Washington D.C. area but in the USA Dave Ohmann 605-360-9214 More

Kody and Ray provided excellent handling of our new vehicle purchase. My wife and I were very pleased and pleasantly surprised with a lower term length and payment amount at the time of purchase. Hig vehicle purchase. My wife and I were very pleased and pleasantly surprised with a lower term length and payment amount at the time of purchase. Highly recommended, we will definitely be back once this lease is up. More

Mr. Costlow was very professional and polite. My service was arranged at the last minute, and the team was very accommodating. Mr. Costlow also provided practical information on where I can obtain accessor was arranged at the last minute, and the team was very accommodating. Mr. Costlow also provided practical information on where I can obtain accessories for my vehicle. My experience with the orange team was more pleasant than dealing with the green team, which emphasizes the benefits of conducting business with a mature and experienced service manager. More

Initially, my visit was for servicing my 1996 Mercedes Benz. The visit turned into a sales visit, which was an excellent, no-pressure and very pleasant professional experience. First, Mr. Wood learned w Benz. The visit turned into a sales visit, which was an excellent, no-pressure and very pleasant professional experience. First, Mr. Wood learned what auto features and style were important to me; and showed me a car that matched my style and transportation needs. We subsequently test drove the vehicle and I was sold (although I never said I was "sold"). Mr. Wood was very knowledgeable on (and emphasized) MB safety features and demonstrated the proper way to drive MB cars to get the highest fuel efficiency and performance from the car. Mr. Wood provides excellent customer service prior to, during, and after the sale; he returns phone calls in a timely manner. I would continue to conduct business with Mr. Wood, not for his auto knowledge or sales ability, but for demonstrated integrity regarding sales and service. Mr. Wood allowed me to close the deal in my timeframe. I will recommend that my friends and colleagues see Kody when ready to purchase a Mercedes Benz. More

I had a Great experience purchasing this vehicle. Mr. Wood provided me with a comprehensive overview on the features of the vehicle during the test drive. Upon returning to the dealership his continued s Wood provided me with a comprehensive overview on the features of the vehicle during the test drive. Upon returning to the dealership his continued service was first class, from the credit application process, to answering questions about the vehicle, to reviewing information in the owners manual. In the future I will certainly seek the services of Mr. Wood when shopping for a vehicle and will recommend him to friends and family. More