Mercedes-Benz of Silver Spring

I walked in this dealship and was greeted with a smile that basically pulled me in. I was not planning on purchasing a car at that moment but Celestin Lovence was so professional that it took me 5 minute that basically pulled me in. I was not planning on purchasing a car at that moment but Celestin Lovence was so professional that it took me 5 minutes to decide. I felt no pressure. It was his professionalism that made me decide. I had called various Mercedes-Benz dealerships and did not feel any connection, but as soon as I walked in the Briggs Chaney dealership I felt the connection. Celestin was very helpful and overall he felt like family, although I was meeting him for the first time. I will recommend him to anyone who has an interest in purchasing a Mercedes-Benz. This was my 6th time purchasing a vehicle and had never had such great experience. It was efficient, timely and welcoming. Celestin is the kind of person who makes a company profitable. More

My Experience buying my new car At Herb Gordon Mercedes in Silver Spring was a very good and pleasant one. Everything was made easy. I was sent a link via e-mail to fill my loan application. Once that was in Silver Spring was a very good and pleasant one. Everything was made easy. I was sent a link via e-mail to fill my loan application. Once that was done, everything was taken care of thereafter. My sales representative, Pedro Delgado, kept in constant touch with me througout the process and after. By the time I got there, my paper work was ready and my car was waiting ready for me to pick up. They made the process so easy,fast without stress and it seemed effortless.If that is not excellent customer service I do not know what is. I give herb Gordon Mercedes an A+. More

Working with Herb Gordon Mercedes Benz was a terrific experience. Never any pressure to purchase a car. They took time to understand what kind of car I was looking for, my timetable, and what type of b experience. Never any pressure to purchase a car. They took time to understand what kind of car I was looking for, my timetable, and what type of buyer I was. I would never hesitate to purchase a car from them... More

I contacted the dealership through the dealership website, requested a quote on a build I had done on the Mercedes site. Kumar Maloney in sales got back to me in less than one business day. He not on website, requested a quote on a build I had done on the Mercedes site. Kumar Maloney in sales got back to me in less than one business day. He not only invited me in to see a car they had in stock but sent a video of the exact car for review. Was a great step and definitely had me interested right away. Kumar was a pleasure to deal with, he was professional, knowledgable and extremely helpful. He didn't preasure me to buy and asked questions to find out my needs. He went above and beyond and ensured I was comfortable with each step in the process. Finance was easy and informative, very willing to make the process smooth and fast. A++, a dealership I will return to for my next car, highly recommended. More

I gave this dealership a top notch rating for several reasons. First, I was treated with respect and kindness. Secondly, I was made to feel very comfortable by ALL staff members at the dealership. My s reasons. First, I was treated with respect and kindness. Secondly, I was made to feel very comfortable by ALL staff members at the dealership. My salesperson Pedro Delgado was simply outstanding! He took his time with me and made sure all my inquiries were addressed and I was completely satisified! Lastly, Pedro did a fantastic job overall, and I would recommend him to anyone looking to have an exceptional buying experience at this dealership! Sincerely, Christopher Stranko, Pittsburgh PA More

Shahul was friendly, patient, knowledgeable, and not pushy. He gave me a fair price in my new vehicle. We drove several models and he did not rush me. Shahul listened to what I said and made appropri pushy. He gave me a fair price in my new vehicle. We drove several models and he did not rush me. Shahul listened to what I said and made appropriate suggestions. He was conscious of my budget and semmed to be genuinely excited about the car that he sold me. Shahul seems to love his job which is matching buyers with vehicles they will enjoy for years. More

Julian and staff at the MB dealership were great. All were very friendly, knowledgeable, and willing to work for the sale. This is my 4th Mercedes purchase and certainly will not be my last. I highly re were very friendly, knowledgeable, and willing to work for the sale. This is my 4th Mercedes purchase and certainly will not be my last. I highly recommend Julian and Mercedes-Benz of Silver Spring. More

Shahul Usman was extremely helpful in my search for a used MB. I found him to be friendly but more importantly he was very knowledgeable about the MB that for listed for sale at Herb Gordon's MB. I ult used MB. I found him to be friendly but more importantly he was very knowledgeable about the MB that for listed for sale at Herb Gordon's MB. I ultimately purchased this vehicle. I felt no pressure from Shahul to buy a car. I also found the finance officer to be extremely helpful with regard to explaining all of the options that were available to me. I am very please with my purchase from Herb Gordon. I would highly recommend Shahul and the staff at Herb Gordon. More

Julian was an absolute pleasure to work with. He is not "high-pressure" at all and is very up-front about everything. He got my business this time and hopefully will in the future. Also, the dealership its "high-pressure" at all and is very up-front about everything. He got my business this time and hopefully will in the future. Also, the dealership itself is a beautiful brand-new facility. Russell Marelli Annapolis, MD More

I was going to purchase 2 Mercedes or 2 BMWs. Hands-down, Mercedes has the most knowledgeable, professional and patient staff. BMW->WHY I DID NOT PURCHASE A BMW. All BMW dealerships were unprofessional a Mercedes has the most knowledgeable, professional and patient staff. BMW->WHY I DID NOT PURCHASE A BMW. All BMW dealerships were unprofessional and unknowledgeable. One lady in Rockville, MD accused me of being a dealer or broker because I wanted to purchase 2 cars and could not get me a quote for two days. Russell BMW was worse. Sales lady announced that she knew nothing and was in Restaurant business two weeks ago. She kept jumping from car to car to figure out what the car was. I asked here what the gas milage was and she said, "I do not know. Is there one of those labels on the window? Can you look?" I said, "No, I can not look. I am driving". I asked her what programs is BMW offering for purchases and she said, "Um, I know they will fix the car if it breaks before 40 no 50 no 40 thousand miles." I said, "Did you understand the question?" The sales manager was just as bad. He called me (after I called the owner) to say he would drive the cars to us and personally deal with us. I told him this afternoon would be great and told him I would call him back in an hour or two. So I cleared my schedule. I called him two hours later and he said, "I can not come to you because I have a kids birthday party to go to". Never heard from him again. I can go on forever about all the BMW dealerships I dealt with. Buy the way, that sales lady at Russell lost our information and called us 2 minutes after leaving the parking lot saying "The sales manager deleted what you wanted...what did you want again?" WHY I PURCHASED TWO MERCEDES E550s FROM MERCEDES OF SILVER SPRING! First, the staff greeted me at the door and said hello! In fact, every and I mean every employee stopped and introduced themselves to me as they past. Yes, even the detail guy and the runners who pick up and deliver cars. I test drove different Mercedes for about 4 hours on Saturday. I called Jonathan Logue Saturday night and told him we would be by Sunday to test others. He said that the Sales Manager would personally attend to us as it was his day off. Sunday we walked in and who was at the door waiting for us on his day off (appropriately dressed) yes, Jonathan Logue. He came in on his day off. I must have drove him nuts trying different cars and asking many questions. Monday we came back in and purchase two Mercedes E550s. I said to him, "I will have to come back to pick up my old Volvo". He said, "Not to worry, I will have it placed on a flat bed truck and have it delivered to your home or office". Steve Gluck was just as professional. Jonathan went through a detailed lesson on the cars. He even took our cell phones and synced them with the car including contacts. If you want a tremendous purchasing experience go see Mercedes of Silver Spring! More