Mercedes-Benz of Silver Spring

I would like to commend the Green team for outstanding work they have provided to me. Elio Ayala gets 100 stars from me. They should give him a special award for turning the Green team around to be the work they have provided to me. Elio Ayala gets 100 stars from me. They should give him a special award for turning the Green team around to be the most improved considering what I have gone through in the past when another person was in charge of the Green Team. Hallelujah! More

A 20 year BMW owner that decided on trying a Mercedes. Jonathan managed to make the transition exciting. He is a professional in every way. He patiently took a major amount of his time in order to introdu Jonathan managed to make the transition exciting. He is a professional in every way. He patiently took a major amount of his time in order to introduce me to the various Mercedes product lines. I was definitely pleased with his presentation. Will definitely recommend him to my friends. Lou Iaquinta Lou@ikorealestate.com More

What can I say, but "fantastic" when it comes to the salesmanship, expertise, and special character of Julian Chan. This is our third car purchase from the Silver Springs branch and each time Ju to the salesmanship, expertise, and special character of Julian Chan. This is our third car purchase from the Silver Springs branch and each time Julian has displayed the same rare qualities that a customer wishes to find in a sales rep when buying a car. We would have no hesitation in returning to Herb Gordon as long as we can be assured that salesman like Julian are there. Julian is truly an great asset to this company. Mr. and Mrs. Percy Sallee Burtonsville, MD More

Salesman was very informative of the vehicle we were to purchase. Customer service was awesome!! Dealership will definitely be recommended. Had to go back to get phone programmed to car and had great cu purchase. Customer service was awesome!! Dealership will definitely be recommended. Had to go back to get phone programmed to car and had great customer service once again. Will be returning to have a driver side mirror to be repaired by the dealership. More

Darrell was friendly,professional and very thorough. Being that I haven't purchased a car for almost 11 years, he ensured that I had clear understanding of everything that I needed to know about the fun Being that I haven't purchased a car for almost 11 years, he ensured that I had clear understanding of everything that I needed to know about the functionality of my new ML350. As a result of the service that Darrell provided, Mercedes-Benz of Silver Spring has a promoter of your services. Also, I would like to thank Aida, as well. She was pleasant and thorough in explaining the details of the finance documents. My overall experience was great! I love my vehicle! Thank you. More

Pedro responded quickly to my online inquiry via Zag.com on a Saturday evening. He was pleasant and helpful during the call. Two days later when I went into the dealership to order my GL550 I was greated on a Saturday evening. He was pleasant and helpful during the call. Two days later when I went into the dealership to order my GL550 I was greated courteously by Pedro. He was patient as he verified the specifics of my vehicle order. I look forward to the delivery of my new vehicle in early April 2011 and hope that the service department is as wonderful. Pedro reassured me that they could pick up and drop off my car for service since I lived ~ 20 miles away from the dealership and this was an important point for me. More

My wife and I were both highly satisfied with Marcelo Via. From the moment we walked into Herb Gordon in search of a new E class, he treated us with the utmost professionalism, courtesy and consideratio Via. From the moment we walked into Herb Gordon in search of a new E class, he treated us with the utmost professionalism, courtesy and consideration. Since it was freezing outside, he brought the model in which we were interested into the service area where he knowledgeably explained all the new features compared to our existing E. His sales price and trade-in offer were also fully in line with other dealer quotes and Consumer Reports estimates. At no time did he pressure us to come to a decision. After we took delivery of the new car, he again took time to go over the most important features with us, including programming the navigation system to get us home, setting up our bluetooth cell phone connections and showing us how to use the various radio options. He also offered to answer any future questions that we might have. More

First off my regular Gold team service agent Tony is wonderful! However, when I had some excelleration issues with my car, I took it in for service and had to deal with a brown skinned female spanish w wonderful! However, when I had some excelleration issues with my car, I took it in for service and had to deal with a brown skinned female spanish woman who was clearly unprofessional and a cheat. I am stating her race and appearance because I don't know her name. They stated they needed to do a diagnostic on my car which would cost $130 or so. After 4 days they finally call me back a state, "they couldn't find anything and they need to search deeper for an ADDITIONAL COST of $560." So, my diagnostic would cost $660, before they ever told me what was wrong with the vehicle, and then I would have to pay for the repairs on top of that! That was not going to happen. If your Mercedes won't drive faster than 30 mph, I would assume that the dealer would be able to pinpoint the problem. I had spoken with 2 side mechanics who both gave me the same diagnosis. One of which works outside at a Jiffy Lube, and after 3 minutes he was able to tell me that I had an airflow problem, and needed a new catalytic converter. Yet, the Herb Gordon Mercedes dealer needed $660 to tell me what was wrong with my vehicle! I told them that they were crazy and that I was coming to pick up my car. They told me that if I want to pick it up, I could but it doesn't drive faster than 30 mph. I didn't care and picked up my car anyways. The service Rep ( brown skinned Spanish Lady), actually thought I was going to pay her for diagnosing a problem that they couldn't find!!! I noticed her talking with the mechanic that was apparently working on my vehicle, and he gave me a look as if to say. "I know whats wrong with your vehicle, I don't understand why this lady is willing to let you drive off." Finally, I drove my car all the way to Georgia ave, and Blair road to the District Line Auto Service for Imported Cars. After a 1 hour diagnostic check, they told me I would need a catalytic converter. They replaced both converters for $1200 and my car was ready by noon the next day. I can never again take my vehicle to this dealership for service. I realize that some of there employees, in an attempt of making a good impression to their bosses, will actually Rip customers off. The point isn't about the money. It's about the lame excuse used to try and extort me for more money. More

It was quite stressful to find out that I was in need of a new car, but i couldn't have asked for a more caring and competent sales person . Darryl's professionalism was exceeded only by his personal concer a new car, but i couldn't have asked for a more caring and competent sales person . Darryl's professionalism was exceeded only by his personal concern he showed for both myself and my family before and after the purchase of my new car. I can't thank Darryl and the finance office enough for going out of their way to meet my needs. I shall always be grateful for their professionalism and their personal kindness. Thanks Darryl. Jean Smith More

It was such a pleasure to purchase my new Mercedes through Jonathan Logue at Herb Gordon Auto World in Silver Spring. I was ready to trade in my 4 year old Lexus and so I thought I was used to custome through Jonathan Logue at Herb Gordon Auto World in Silver Spring. I was ready to trade in my 4 year old Lexus and so I thought I was used to customer service from a luxury brand. Did Jonathan prove me wrong! From the time my daughters and I walked into the showroom, Jonathan showed was so painstakingly patient in helping 3 females navigate through the car-buying process, until I got exactly what I wanted. For the first time in my life, I did not feel 'taken' after a car-buying experience. EVERYONE I dealt with treated me with the utmost courtesy and did not mind answering every question I had to make my comfortable. I was truly impressed! More