Mercedes-Benz of Silver Spring

The email below was a response to a request for feedback. This email was sent to Kumar and his manager a month after the sale and they made no attempt to contact me back. Buyers please be aware of the fal This email was sent to Kumar and his manager a month after the sale and they made no attempt to contact me back. Buyers please be aware of the false promises this dealership might make just to sell you the car. =============================== Hello Steve, I'd be happy to share some feedback on the site you mention in your email below but at this point I'm extremely disappointed and frustrated with post-sales service from your staff. When we bought our C300 car through Kumar a month back he had agreed to a couple of things as part of the sale: 1. Free oil changes 2. Include all-weather mats The all-weather mats weren't in stock at the time of the transaction so Kumar said that he was going to be mailing them to us as soon as they came in. With regards to the Oil Changes he had mentioned that we should be getting something stating that in the mail as well. To top all of this we noticed and extra charge of almost $800 on our final sale price (granted that its our fault for not catching it before we signed the papers) but we don't remember signing up for any services which would amount to something like that and if we did I'd like to see a copy of that paperwork as I cant find it it the copies that we got from Aida. I called Kumar about this issue the very next day after the sale and he told me that Aida had added something that covered us for 3 years of service (i.e. we would not need to pay a penny out of our pocket for the next 3 years). I have talked to him repeatedly ever since about the mats and the paperwork for the services mentioned above and I'm yet to receive anything in the mail. We bought the car on 3/31 and its almost 4 weeks now. While I appreciate Kumar's courtesy on every call I'm just not seeing him deliver on his promises. I'd expect nothing less than world-class service from a dealer of a world-class automobile but I'm sorry to say that my experience so far has been less than stellar. I would expect that a Mercedes Benz dealership would want to forge long term relationships with its customers to foster repeat and referral business. I'd appreciate the courtesy of a call to discuss this matter with you. You may reach me on my mobile at XXX.XXX.XXXX. Thanks. More

The buying process was a very pleasent surprise. I went The buying process was a very pleasent surprise. I went through the USAA car buying service and worked with Kumar Maloney who was very helpful and ve The buying process was a very pleasent surprise. I went through the USAA car buying service and worked with Kumar Maloney who was very helpful and very patient. Herb Gordon offered me the best price on my new GLK and on finalizing my previous MB lease. More

This was by far the best car purchase experience I have had to date. Mr. Lovence was very helpful and made the process simple. The financing department was very flexible and I was impressed with the dealer had to date. Mr. Lovence was very helpful and made the process simple. The financing department was very flexible and I was impressed with the dealerships commitment to service of the vehicle. I would recommend anyone looking for a new Mercedes Benz to buy from Herb Gordon. More

We had a wonderful sales experience today with Mr. Delgado at this dealership. He was very responsive and upfront with all the cost that would incur in our purchase. I highly recommend him and the dea Delgado at this dealership. He was very responsive and upfront with all the cost that would incur in our purchase. I highly recommend him and the dealership especially if they have deals on this vehicle. More

The sales person was very helpful and pleasure to deal with. he explained us about the car and went over the important stuff. The dealership should include 2 years complimentary service specially to the c with. he explained us about the car and went over the important stuff. The dealership should include 2 years complimentary service specially to the customers who drive over an hour to buy the car to this dealership. More

This dealership is great and working with Pedro Delgado was very easy. He was extremely attentive, highly knowledgeable, very up front about cost and services and gave me a great deal on my new E550 coupe. was very easy. He was extremely attentive, highly knowledgeable, very up front about cost and services and gave me a great deal on my new E550 coupe. I had been working with several other dealers and Pedro was by far the best (it wasn't even close). He did not pressure me into anything and he had top notch knowledge about the car which I cannot say about some of his competition. He even spent extra time with me after my purchase so that I understood all of the extra details related to the car and its various electronics. I would highly recommend Pedro to others looking for a new Mercedes. The only negative I have about the dealership is that their financing group is a little pushy (although this is probably universal) but other than that I had a great experience. More

After emails and phone calls we got the repeat customer deal as promised. We were very satisfied with our salesman and would consider going back in a few years to purchase another vehicle. The staff was ju deal as promised. We were very satisfied with our salesman and would consider going back in a few years to purchase another vehicle. The staff was just as friendly as the salerep and they made us feel welcomed. Great job HG, keep up the good work. More

My experience at Herb Gordon Mercedes was exceptional!!! Mr. Darryl Minerve was professional,courteous,very knowledgeable and patience with me as a first time Mercedes buyer. He took the time to really sell Mr. Darryl Minerve was professional,courteous,very knowledgeable and patience with me as a first time Mercedes buyer. He took the time to really sell me the car(I was in the market to buy a BMW) along with any options available,explained the saftey features of my C300 and answered all my questions and concerns. Mr. Minerve made sure that I purchased the car that "I Wanted" and not something that was being pushed on me as the "other dealership" tried to do. I left Herb Gordon Mercedes with a beautiful car, great price and the greatest car buying experience ever.....Thank you Mr. Minerve and Herb Gordon Mercedes. More

The professionalism at this dealership is top notch!!! My questions were answered promptly and efficently. William Rutherford and Robert Arcuri were at our every need. Herb Gordon's dealership is a distance questions were answered promptly and efficently. William Rutherford and Robert Arcuri were at our every need. Herb Gordon's dealership is a distance away but worth every minute of the drive. I will highly recommend Herb Gordon and their friendly staff to everyone I know who is interested in a new vehicle. Phyllis Del Pilar More

Just bought a 2010 C63 AMG and I believe I got a very good deal. Mr. Kumar Malone was one of the best sales persons I have ever dealt with. My sale experience before I finally deciDed on tHE C63 spanned good deal. Mr. Kumar Malone was one of the best sales persons I have ever dealt with. My sale experience before I finally deciDed on tHE C63 spanned over two months. He never put any pressure on me to buy, and was very instrumental in assisting me in researching information about the car. He kept communicating with me by e-mial until I was convinced that I am ready to make the final decision. It was a tough decision since I was split between teh 2010 BMW M3 and teh C63 AMG. This is my second car from Herb Gordon in Silver Spring, first being a 2007 GL450. Overall, I would give them perfect score for sales. However, my experience witheir service has not been good. They scrwewed up my GL 450 on the first service schedule and they hardly acknowledge it until R&H provided a copy of their service report to show what was wrong. Still they never called me to apologize or offer any concessions. More