Mercedes-Benz of Silver Spring

My experience with Herb Gordon and in particular, Mr. Shahul Usman was one of the best auto buying experiences I've had to date. Mr. Usman was extremely professional, knowledgeable and provided fantasti Shahul Usman was one of the best auto buying experiences I've had to date. Mr. Usman was extremely professional, knowledgeable and provided fantastic customer service from the time we walked in until we closed the deal. His attention to detail and follow-up before and after our purchase was a breath of fresh air. In my humble opinion, he has set the bar very high. More

I had not heard of Herb Gordon or Mile One and was referred by my husband's accountant. I had an excellent experience from start to finish and was treated in a very professional manner unlike other d referred by my husband's accountant. I had an excellent experience from start to finish and was treated in a very professional manner unlike other dealers that I had dealt with in the past year shopping for a new car. Excellent pricing too! More

This was the most pleasant car buying experience we have ever had in the almost 40 yrs of buying Mercedes. Our salesman, Pedro Delgado, was extremely professional, efficient and most helpful. He is a grea ever had in the almost 40 yrs of buying Mercedes. Our salesman, Pedro Delgado, was extremely professional, efficient and most helpful. He is a great saleperson and we would recommend him and Herb Gordon to everyone!! It had been our intention to purchase a new car by spring but Mr. Delgado's gentle persuasion and fantastic pricing motivated us to buy now and we are quite happy. The sales manager and the finance person were also helpful, professional and moved quickly to facilitate the closing of the deal. This is our fourth Mercedes and the third one we have purchased at Herb Gordon. We will NEVER go to another dealer as we feel we are like family at HG!! Thank you so very much. More

Our salesman, Shahul Usman made my husband and I feel very comfortable from the beginning of the purchase process until we purchased the vehicle. He was very professional, yet he was very patient in addr very comfortable from the beginning of the purchase process until we purchased the vehicle. He was very professional, yet he was very patient in addressing questions we had on the vehicles. He has been consistent with maintaining contact with us to make sure we had answers to any questions we had on the vehicle. His friendly personality and beautiful smile really enhance his customer service skills. He is definitely a plus to the Herb Gordon Mercedes Benz dealership. More

William Rutherford is one of the best in car sales. He is really good at what he does and he represent Herb Gordon Mercedes-Bebz well. The hold staff went up and beyond the call of duty to assist me. A is really good at what he does and he represent Herb Gordon Mercedes-Bebz well. The hold staff went up and beyond the call of duty to assist me. An excellent buying experience. William was patient and spent plenty of time and effort in assisting me. I highly recommend both the dealership and the salesman. He followed up after I purchased the car and even the finance experience was excellent. William Rutherford is an excellent sales representative for Herb Gordon. I rated Herb Gordon the best because of William Rutherford. William was very eager and willing to assist me he even came in on his day off. Mr. Rutherford was very knowledegeable about the C300 4Matic Sedan that I purchased he knew all the features. I would and will recommend William Rutherford to anyone I speak with who's looking to buy a car. William Rutherford gets my vote in excellent,knowledgeable customer service and sales representative for Herb Gordon.! Finance mananger was a pleasure to deal with. He was patient, understanding and will work with you on payments, prices and will get the car you are looking for. Hands down, Herb Gordon Mercedes-Benz best dealer in the area. William Rutherford best salesman in the area. More

Excellent experience. Everyone at the dealership was very friendly and helpful, and all told I was at the dealership less than 1.5 hours, departing with my new car. I had multiple interactions with Jul very friendly and helpful, and all told I was at the dealership less than 1.5 hours, departing with my new car. I had multiple interactions with Julian by phone and email before coming into the dealership, and he was extremely helpful and professional the whole time, so by the time I came in to make the purchase, we had worked out all the details and everything was ready to go. I needed one final accessory installed but it was already after-hours, and since he knew I would be servicing the vehicle closer to my home at a different dealership, he made sure to let them know I would be coming in there the next day. And selecting warranty options was clear, easy, and pressure-free. Certainly this was my best car-buying experience ever, hands-down! More

Long time friends who deliver the experience we desire. We do little of the typical sales charade one frequently experience when buying a new auto. We set a price we desired, they made a modest counter off We do little of the typical sales charade one frequently experience when buying a new auto. We set a price we desired, they made a modest counter offer and the deal was settled quickly; The whole transaction lasted less than 30 minutes and we drove away with the car in the next hour. More

I had a fabulous exprience purchasing a new vehicle from Herb Gordon Mercedes-Benz. The day that I purchased my vehicle I was misinformed of the hours of operation. When I had showed up to the dealer, there Herb Gordon Mercedes-Benz. The day that I purchased my vehicle I was misinformed of the hours of operation. When I had showed up to the dealer, there were only a few staff available that were in the process of going home. The manager as well as Martin McKintosh were willing to stay to assist me in finding a vehicle that met my standards and beyond. When I found "the vehicle", I wasn't sure that I was going to be able to drive my vehicle that day; however, Mr. Mckintosh, as well as the manager, were able to pull some strings and gather a team of employees that were able to get on the road in my new SUV!!!! I felt like I was VIP. Since the purchase of my vehicle, I feel as though I gained a new family with Herb Gordon Mercedes-Benz. The staff would send me e-mails and call to check on how's everything going with my vehicle. To sum it all up, I am very pleased with the decision that I made, although it was quite unexpected due to the fact that I was not interested in a purchasing a vehicle because I was not ready for car payments;due to some unforseen circumtances, I had to take a leap of faith. Each night as I go to bed, i thank God for this blessing and allowing me to work with such an awesome team of people who greatly influenced this fantastic decision that I made. Thank you so much Herb Gordon Mercedes-Benz!!!! More

Lovence was an exceptional salesman. He was attentive, flexible and very easy to work with. He stayed late on more than one occasion to meet my schedule. I am very pleased with the deal he put together, a flexible and very easy to work with. He stayed late on more than one occasion to meet my schedule. I am very pleased with the deal he put together, and appreciate the time he took going over the vehicle features. I would definitely recommend him and the Herb Gordon dealership to anyone in the market. More