Mercedes-Benz of Silver Spring

Pedro responded quickly to my online inquiry via Zag.com on a Saturday evening. He was pleasant and helpful during the call. Two days later when I went into the dealership to order my GL550 I was greated on a Saturday evening. He was pleasant and helpful during the call. Two days later when I went into the dealership to order my GL550 I was greated courteously by Pedro. He was patient as he verified the specifics of my vehicle order. I look forward to the delivery of my new vehicle in early April 2011 and hope that the service department is as wonderful. Pedro reassured me that they could pick up and drop off my car for service since I lived ~ 20 miles away from the dealership and this was an important point for me. More

My wife and I were both highly satisfied with Marcelo Via. From the moment we walked into Herb Gordon in search of a new E class, he treated us with the utmost professionalism, courtesy and consideratio Via. From the moment we walked into Herb Gordon in search of a new E class, he treated us with the utmost professionalism, courtesy and consideration. Since it was freezing outside, he brought the model in which we were interested into the service area where he knowledgeably explained all the new features compared to our existing E. His sales price and trade-in offer were also fully in line with other dealer quotes and Consumer Reports estimates. At no time did he pressure us to come to a decision. After we took delivery of the new car, he again took time to go over the most important features with us, including programming the navigation system to get us home, setting up our bluetooth cell phone connections and showing us how to use the various radio options. He also offered to answer any future questions that we might have. More

First off my regular Gold team service agent Tony is wonderful! However, when I had some excelleration issues with my car, I took it in for service and had to deal with a brown skinned female spanish w wonderful! However, when I had some excelleration issues with my car, I took it in for service and had to deal with a brown skinned female spanish woman who was clearly unprofessional and a cheat. I am stating her race and appearance because I don't know her name. They stated they needed to do a diagnostic on my car which would cost $130 or so. After 4 days they finally call me back a state, "they couldn't find anything and they need to search deeper for an ADDITIONAL COST of $560." So, my diagnostic would cost $660, before they ever told me what was wrong with the vehicle, and then I would have to pay for the repairs on top of that! That was not going to happen. If your Mercedes won't drive faster than 30 mph, I would assume that the dealer would be able to pinpoint the problem. I had spoken with 2 side mechanics who both gave me the same diagnosis. One of which works outside at a Jiffy Lube, and after 3 minutes he was able to tell me that I had an airflow problem, and needed a new catalytic converter. Yet, the Herb Gordon Mercedes dealer needed $660 to tell me what was wrong with my vehicle! I told them that they were crazy and that I was coming to pick up my car. They told me that if I want to pick it up, I could but it doesn't drive faster than 30 mph. I didn't care and picked up my car anyways. The service Rep ( brown skinned Spanish Lady), actually thought I was going to pay her for diagnosing a problem that they couldn't find!!! I noticed her talking with the mechanic that was apparently working on my vehicle, and he gave me a look as if to say. "I know whats wrong with your vehicle, I don't understand why this lady is willing to let you drive off." Finally, I drove my car all the way to Georgia ave, and Blair road to the District Line Auto Service for Imported Cars. After a 1 hour diagnostic check, they told me I would need a catalytic converter. They replaced both converters for $1200 and my car was ready by noon the next day. I can never again take my vehicle to this dealership for service. I realize that some of there employees, in an attempt of making a good impression to their bosses, will actually Rip customers off. The point isn't about the money. It's about the lame excuse used to try and extort me for more money. More

It was quite stressful to find out that I was in need of a new car, but i couldn't have asked for a more caring and competent sales person . Darryl's professionalism was exceeded only by his personal concer a new car, but i couldn't have asked for a more caring and competent sales person . Darryl's professionalism was exceeded only by his personal concern he showed for both myself and my family before and after the purchase of my new car. I can't thank Darryl and the finance office enough for going out of their way to meet my needs. I shall always be grateful for their professionalism and their personal kindness. Thanks Darryl. Jean Smith More

It was such a pleasure to purchase my new Mercedes through Jonathan Logue at Herb Gordon Auto World in Silver Spring. I was ready to trade in my 4 year old Lexus and so I thought I was used to custome through Jonathan Logue at Herb Gordon Auto World in Silver Spring. I was ready to trade in my 4 year old Lexus and so I thought I was used to customer service from a luxury brand. Did Jonathan prove me wrong! From the time my daughters and I walked into the showroom, Jonathan showed was so painstakingly patient in helping 3 females navigate through the car-buying process, until I got exactly what I wanted. For the first time in my life, I did not feel 'taken' after a car-buying experience. EVERYONE I dealt with treated me with the utmost courtesy and did not mind answering every question I had to make my comfortable. I was truly impressed! More

My experience with Herb Gordon Auto Group, specifically, Mercedes Benz was superb. My salesperson, Pedro Delgado went above and beyond my expectations. He was very responsive and answered all of our quest Mercedes Benz was superb. My salesperson, Pedro Delgado went above and beyond my expectations. He was very responsive and answered all of our questions. This was the best car buying experience I have had in a long time and I do believe it's due to Pedro's excellent customer service. I will, without question, refer my friends to Mercedes Benz and to Pedro Delgado. More

This was the second vehicle I have obtained via Jonathan Logue at Herb Gordon Mercedes and the entire experience in working with him has been above reproach. Jonathan will consistenly work to get you the be Logue at Herb Gordon Mercedes and the entire experience in working with him has been above reproach. Jonathan will consistenly work to get you the best deal, and has an honest demeanor not often found in car salesmen. He will also make sure that you receive the utmost in your delivery experience, he is very knowledgeable about the product line, and will make sure that your vehicle is thoroughly prepped for delivery. I would not hesitate to deal with Jonathan again, and look forward to doing so in the future. More

Overall a good experience. Pedro is friendly and explained the features of the car very well and I thought the personalized video was a nice touch. I paid a fair price and was able to complete the explained the features of the car very well and I thought the personalized video was a nice touch. I paid a fair price and was able to complete the transaction fairly quickly. Only criticism was the usual dealer-shtick (waiting on sales manager, etc) in order to price my trade-in appropriately. However, we came to agreeable terms pretty quickly. More

I rate this person very highly because he helped us so much and I feel he really cares about his customer and I trust him because he we out of his way to be helpful, friendly and very professional. I am much and I feel he really cares about his customer and I trust him because he we out of his way to be helpful, friendly and very professional. I am refering my son for a mercedes soon. Thanks Janet and Leonard Sledge More

I was surprised at how trustworthy and committed the salesman(Pedro) was. I searched online first because I heard so many horror stories about salesmen that make assumptions about your finances based o salesman(Pedro) was. I searched online first because I heard so many horror stories about salesmen that make assumptions about your finances based on how you look. Pedro treated me as if I was his only costumer- promptly replying to all my emails and phone calls, explaining every detail of the car when I arrived, and consistently ensuring my happiness; I felt very comfortable and confidant that he was doing everything he could to get me in my 1st Benz! My overall experience at this dealership was exceptional! Everyone was so nice; my buying experience was definitely better than the skeptics lead me to believe. I tell them, and everyone else, that if they're in the market, go to this dealership- you won't regret it! More