Mercedes-Benz of Silver Spring

Working with Herb Gordon Mercedes Benz was a terrific experience. Never any pressure to purchase a car. They took time to understand what kind of car I was looking for, my timetable, and what type of b experience. Never any pressure to purchase a car. They took time to understand what kind of car I was looking for, my timetable, and what type of buyer I was. I would never hesitate to purchase a car from them... More

Shahul was friendly, patient, knowledgeable, and not pushy. He gave me a fair price in my new vehicle. We drove several models and he did not rush me. Shahul listened to what I said and made appropri pushy. He gave me a fair price in my new vehicle. We drove several models and he did not rush me. Shahul listened to what I said and made appropriate suggestions. He was conscious of my budget and semmed to be genuinely excited about the car that he sold me. Shahul seems to love his job which is matching buyers with vehicles they will enjoy for years. More

Julian and staff at the MB dealership were great. All were very friendly, knowledgeable, and willing to work for the sale. This is my 4th Mercedes purchase and certainly will not be my last. I highly re were very friendly, knowledgeable, and willing to work for the sale. This is my 4th Mercedes purchase and certainly will not be my last. I highly recommend Julian and Mercedes-Benz of Silver Spring. More

Shahul Usman was extremely helpful in my search for a used MB. I found him to be friendly but more importantly he was very knowledgeable about the MB that for listed for sale at Herb Gordon's MB. I ult used MB. I found him to be friendly but more importantly he was very knowledgeable about the MB that for listed for sale at Herb Gordon's MB. I ultimately purchased this vehicle. I felt no pressure from Shahul to buy a car. I also found the finance officer to be extremely helpful with regard to explaining all of the options that were available to me. I am very please with my purchase from Herb Gordon. I would highly recommend Shahul and the staff at Herb Gordon. More

Julian was an absolute pleasure to work with. He is not "high-pressure" at all and is very up-front about everything. He got my business this time and hopefully will in the future. Also, the dealership its "high-pressure" at all and is very up-front about everything. He got my business this time and hopefully will in the future. Also, the dealership itself is a beautiful brand-new facility. Russell Marelli Annapolis, MD More

I was going to purchase 2 Mercedes or 2 BMWs. Hands-down, Mercedes has the most knowledgeable, professional and patient staff. BMW->WHY I DID NOT PURCHASE A BMW. All BMW dealerships were unprofessional a Mercedes has the most knowledgeable, professional and patient staff. BMW->WHY I DID NOT PURCHASE A BMW. All BMW dealerships were unprofessional and unknowledgeable. One lady in Rockville, MD accused me of being a dealer or broker because I wanted to purchase 2 cars and could not get me a quote for two days. Russell BMW was worse. Sales lady announced that she knew nothing and was in Restaurant business two weeks ago. She kept jumping from car to car to figure out what the car was. I asked here what the gas milage was and she said, "I do not know. Is there one of those labels on the window? Can you look?" I said, "No, I can not look. I am driving". I asked her what programs is BMW offering for purchases and she said, "Um, I know they will fix the car if it breaks before 40 no 50 no 40 thousand miles." I said, "Did you understand the question?" The sales manager was just as bad. He called me (after I called the owner) to say he would drive the cars to us and personally deal with us. I told him this afternoon would be great and told him I would call him back in an hour or two. So I cleared my schedule. I called him two hours later and he said, "I can not come to you because I have a kids birthday party to go to". Never heard from him again. I can go on forever about all the BMW dealerships I dealt with. Buy the way, that sales lady at Russell lost our information and called us 2 minutes after leaving the parking lot saying "The sales manager deleted what you wanted...what did you want again?" WHY I PURCHASED TWO MERCEDES E550s FROM MERCEDES OF SILVER SPRING! First, the staff greeted me at the door and said hello! In fact, every and I mean every employee stopped and introduced themselves to me as they past. Yes, even the detail guy and the runners who pick up and deliver cars. I test drove different Mercedes for about 4 hours on Saturday. I called Jonathan Logue Saturday night and told him we would be by Sunday to test others. He said that the Sales Manager would personally attend to us as it was his day off. Sunday we walked in and who was at the door waiting for us on his day off (appropriately dressed) yes, Jonathan Logue. He came in on his day off. I must have drove him nuts trying different cars and asking many questions. Monday we came back in and purchase two Mercedes E550s. I said to him, "I will have to come back to pick up my old Volvo". He said, "Not to worry, I will have it placed on a flat bed truck and have it delivered to your home or office". Steve Gluck was just as professional. Jonathan went through a detailed lesson on the cars. He even took our cell phones and synced them with the car including contacts. If you want a tremendous purchasing experience go see Mercedes of Silver Spring! More

The overall experience was AWESOME! This top notch dealership provides quality service towards meeting and exceeding the expectations of their customers. Hamed & Lovence perform they jobs with integri dealership provides quality service towards meeting and exceeding the expectations of their customers. Hamed & Lovence perform they jobs with integrity, and treat customers with respect. Thank you!! More

Pedro was super helpful in helping me choose a car for my girlfriend. He was prompt in getting me a sales quote for the vehicle of our choice. We were stuck at whether we should buy or lease, but Pedro gave girlfriend. He was prompt in getting me a sales quote for the vehicle of our choice. We were stuck at whether we should buy or lease, but Pedro gave us sound advice and helped us in making the decision that best fit out situation. I will definately be back to purchase again from Pedro. More

Ray and Lovence worked with me to ensure all my questions and needs were met. They were always professional and courteous. Additionally, they spent time with me to answer all my questions and put my mind and needs were met. They were always professional and courteous. Additionally, they spent time with me to answer all my questions and put my mind at ease. In the end, I ordered a new 2011 E350 4MATIC. They stayed in touch with me constantly and provided updates each step of the way. Lovence spent over 2 hours with me when I came to pick up my vehicle. All my systems were set up properly and he allowed me to drive around for a few minutes to feel comfortable under the wheel of my new car. Thank you! More

I would like to commend the Green team for outstanding work they have provided to me. Elio Ayala gets 100 stars from me. They should give him a special award for turning the Green team around to be the work they have provided to me. Elio Ayala gets 100 stars from me. They should give him a special award for turning the Green team around to be the most improved considering what I have gone through in the past when another person was in charge of the Green Team. Hallelujah! More