Mercedes-Benz of Silver Spring

RobertFix did a tremendous job. I cannot thank him enough for making our new car purchase trouble and stress free. He was professional and courteous all through and followed up to make sure we were a satisfi for making our new car purchase trouble and stress free. He was professional and courteous all through and followed up to make sure we were a satisfied customer. More

The 2012 that I purchased had mechanical problem from day two (49 miles). After taking it back three times I was told that it was a "relief valve" for the exhaust system that was causing the "Check Engine" two (49 miles). After taking it back three times I was told that it was a "relief valve" for the exhaust system that was causing the "Check Engine" light to come on while driving. The part is not available in the USA and is on backorder in Germany (Don't think it is available there either). This not the usual experience with this dealer. I have purchased a total of three new vehicles and this is the first one that I had a problem with from the start. Hopefully the new part will correct the situation and not have anymore problems. Even though I had the problem would still recommend this dealership to friends. More

Mike is an excellent salesman. He was curtious and knowledgeable and he was very patient with us. He did not pressure us to buy a car but when we did he helped us set up both phone and navigation. Mik knowledgeable and he was very patient with us. He did not pressure us to buy a car but when we did he helped us set up both phone and navigation. Mike also followed up with us several times to ask how things were going. I would highly recommend him. More

My experience at Mercedes-Benz of Silver Spring was excellent. The sales staff was respectful, straight forward, and made me feel they were looking out for my best interest. The transaction was swif excellent. The sales staff was respectful, straight forward, and made me feel they were looking out for my best interest. The transaction was swift without feeling rushed or missing any details. My wife and I feel this was the best car buying experience we have had, and we have had quite a few. I would recommend this dealership to friend and family if they are looking for a no pressure, straight forward car buying experience. More

Genuine Interest And Care For Their Clients! I have Genuine Interest And Care For Their Clients! I have been looking to purchase a car for the last three months with one horrible experience after the Genuine Interest And Care For Their Clients! I have been looking to purchase a car for the last three months with one horrible experience after the next with unprofessional, pushy and condescending salesmen. I made a call to the Mercedes Benz of Silver Springs and spoke with Matt Dolesh over the phone telling him exactly what I was looking for and telling him I just wanted facts and no salesman pitches. He was kind, HONEST and genuinely cared. I was not planning on purchasing the car the same day but the process was so stress-free and NOT PUSHY or uncomfortable that I just purchased a brand new Mercedes on the spot. Steve, the manager was funny and insightful. Both Steve and Matt made me laugh through the entire process... Thank you very much guys. If you'd like to purchase a car from someone who can answer all your questions and treat you like a real person... Call Matt, he was amazing. More

We have bought 3 cars now from this dealership and it's by far the best in customer service and car service! All are very friendly and have had no issues with my Cars that have not been addressed or fi by far the best in customer service and car service! All are very friendly and have had no issues with my Cars that have not been addressed or fixed. Top notch More

There is an old adage about honest mechanics and how hard it is to find one. Well, I am happy to announce that I finally found one. I work with Elio, manager of the Green Team, and have been since I moved it is to find one. Well, I am happy to announce that I finally found one. I work with Elio, manager of the Green Team, and have been since I moved to Maryland in July 2010. Over the past year, Elio has kept my car, as well as mind, free from mechanical blunders. I trust him explicitly and know that Mercedes of Silver Spring, MD is the most wonderful place for service. I have personally dealt with mechanics that have overcharged and overworked my previous car, even while I was on-site and watched them do nothing and then present me with a $2000 bill. That will never happen again, especially knowing that Mercedes is watching out for me and my vehicle! More

This is our 5th new car sale at Herb Gorden Mercedes. They know us and treat us very well. We will always go back there. They know us and treat us very well. We will always go back there. More

Buying a car I exciting yet with a few skeletons in the closet financing can get a little frustrating. Not at the Silver Spring Dealership when Matthew Dolesh the to go man is taking care of you. Smooth tr closet financing can get a little frustrating. Not at the Silver Spring Dealership when Matthew Dolesh the to go man is taking care of you. Smooth transaction Matt took care of everything needed guided me through the process every step from A to Z. I am a proud & happy Mercedes Benz owner now and every weekend I take my family for a ride I thank God and Matt!! Highly recommend this dealership. Peter Stepanek Skyhighart Photography Photographer / Owner More

This is my third time leasing with this dealer. I have had Lovence as my Saleman during all of these process and the staff is very friendly. My lease vehicles are always off the showroom. I would recommen had Lovence as my Saleman during all of these process and the staff is very friendly. My lease vehicles are always off the showroom. I would recommend this dealer to anyone in search of a new or used Mercedes because the warm welcome you receive when you first walk in the door is worth the time you have to wait. If you are looking for a highly Professional Saleman ask for Celestin Lovence when you arrive, He will be with you until you drive off the lot with your car. Thank for excellent service More