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Mercedes-Benz of Shrewsbury
Shrewsbury, MA
167 Reviews
At Mercedes-Benz of Shrewsbury we strive to meet and exceed the expectations of each individual customer who walks through our doors. We are thankful for the opportunity to serve you in all your car purchasing and servicing needs. Our knowledgeable and professional staff is here to assist you throughout the process
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 167 reviews
May 20, 2019
Highly rated service I just bought a new mb from Arthur. This was probably the best car purchasing experience I have ever Had. The main reason for such a positive experi I just bought a new mb from Arthur. This was probably the best car purchasing experience I have ever Had. The main reason for such a positive experience is due to Arthur who answered my questions and worked with me in purchasing the car More
by Ben
May 02, 2019
Awesome experience I've worked with Rocco twice now to acquire a used mercedez benz. He is always 100% fair and transparent. He goes above and beyond to ensure his clien I've worked with Rocco twice now to acquire a used mercedez benz. He is always 100% fair and transparent. He goes above and beyond to ensure his clients have a great experience. It's not always a simple task to find a dealership/ sales rep who you feel comfortable with- but for anyone seeking a new or used MB I highly recommend going to see Rocco! More
by CarBuyer508
Employees Worked With
April 19, 2019
Dustin is one of the nicest and professional service Manager Dustin helped me with issues with my Mercedes and explained everything in a professional manner. One of the best Service Managers that will answer ev Dustin helped me with issues with my Mercedes and explained everything in a professional manner. One of the best Service Managers that will answer every question to the fullest. More
by DebFont
April 17, 2019
6 out of 5 stars We were skeptical because we were only buying a used Ford from a fancy Mercedes-Benz dealer. Was I wrong! You would’ve thought we had been buying Mer We were skeptical because we were only buying a used Ford from a fancy Mercedes-Benz dealer. Was I wrong! You would’ve thought we had been buying Mercedes’s for years. We had a few concerns about the car. (Nicks, paint defects, small hole in pass seat) Instead of saying what I’m used to hearing I heard “No problem we’ll take care of it.” I didn’t think you could buy a car like this. The car only had one key. Last car I bought the weren’t getting me another key unless I bought it. This car has the fob built into the key. So I’m thinking how much is this going to cost. Before I even ask they tell me they’ll get me another key. I was blown away. Couldn’t be happier. More
by Eva/Ruck
April 13, 2019
not what I was expecting I've never enjoyed purchasing a car until now. Talking with Arthur,Tonia,and Jon was like running into friends and they managed to change my mind abou I've never enjoyed purchasing a car until now. Talking with Arthur,Tonia,and Jon was like running into friends and they managed to change my mind about how unpleasant the process usually is. I never once felt handled or pressured. All around a pleasure. Glad I decided to walk in the door last week. Will highly recommend them to anyone. Not sure why Tonias name is not on the list. I wrote her in , she earned 5 stars too. More
by Peg C.
March 30, 2019
King Arthur and the Knights of Shrewsbury He doesn't have this nickname for nothing. He and Paul in finance...are perfect to deal with..fair...thorough.. and fast. I hate long drawn out proces He doesn't have this nickname for nothing. He and Paul in finance...are perfect to deal with..fair...thorough.. and fast. I hate long drawn out processes and bad sales pitches. You won't do wrong with this dealership or these two men. More
by Rowad11
March 30, 2019
THIS is the place to purchase your vehicle! One word describes this dealership... WONDERFUL!! We have bought many vehicles from this dealership. Arthur Gordon, our salesman, is outstanding. Fro One word describes this dealership... WONDERFUL!! We have bought many vehicles from this dealership. Arthur Gordon, our salesman, is outstanding. From the very start, he has been beyond professional, helpful, honest, and very patient. Arthur never hesitated to go the extra mile in order to accommodate us. I could go on and on, but just saying that he is a great example of the type of salesperson anyone would want, really says it all! More
by Zee
March 28, 2019
Excellent customer service I had the pleasure of working with Arthur Gordon who was wonderful. I got to the dealership ten minutes before closing and I was nervous that the sa I had the pleasure of working with Arthur Gordon who was wonderful. I got to the dealership ten minutes before closing and I was nervous that the sales people won't be cordial. Arthur was very pleasant and helped me throughout my purchase. Thanks so much. More
by Mercedes
Employees Worked With
March 20, 2019
Refreshing, Laid Back, Car Buying as it Should Be Our experience here top to bottom was fantastic. We should have come here first in our preowned vehicle search. Would have saved us a lot of time and Our experience here top to bottom was fantastic. We should have come here first in our preowned vehicle search. Would have saved us a lot of time and hours lost sitting in dealer waiting areas. We made 3 visits before picking up our vehicle. Jamie was extremely helpful and at ease during my initial search. Not pushy, relaxed, but professional, first rate experience. Tim helped us finalize our deal and get the paperwork started. Again very helpful and professional. You don't have to be purchasing a Mercedes here to get top notch customer service. Paul assisted us in the final steps and was a pleasure to work with. Throughout our time here, we were constantly updated at any point we were waiting and were checked in on numerous times. There was zero sales push and even still we got a great deal on our vehicle. Communication was excellent from start to finish. Highly recommended you go here. We'll be back for our next. More
by djc
March 16, 2019
I would return to this dealership every time I need a car I came to this dealership because I needed a car after an accident. The CPO vehicle I was interested in happened to be for sale. I walked right in, I came to this dealership because I needed a car after an accident. The CPO vehicle I was interested in happened to be for sale. I walked right in, was not asked any questions like, "what is your desired monthly payment, what do you do for work, etc." Instead, we focused on test driving the car and I placed a deposit that night and returned a few days later to finalize the sale. I did not feel uncomfortable at this dealership at any point, nor did I feel I was being "sold." The finance meeting with Paul was easy. The car was detailed impeccably, the financing process very quick, and the car was delivered to me at a convenient time. I worked with Arthur primarily, and Jon gave me a great tutorial. They asked that I call if I have any questions about the car and checked in with me yesterday to see how I liked it. More
by cmm.31
