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Mercedes-Benz of Shrewsbury
Shrewsbury, MA
167 Reviews
At Mercedes-Benz of Shrewsbury we strive to meet and exceed the expectations of each individual customer who walks through our doors. We are thankful for the opportunity to serve you in all your car purchasing and servicing needs. Our knowledgeable and professional staff is here to assist you throughout the process
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 167 reviews
December 18, 2020
I bought/leased many cars including Acura, BMW, Honda, Infinity, and Toyota but I wanted to try Mercedes this time. Mercedes of Shrewsbury gave me the best price and I drove an hour and went to this pl Infinity, and Toyota but I wanted to try Mercedes this time. Mercedes of Shrewsbury gave me the best price and I drove an hour and went to this place after they gave me a good price and a fair trade in value for my BMW. I had a great experience! This place was excellent! My salesman Mike Lemming was GREAT! He was very knowledgeable, kind, and very friendly. Absolutely no pressure and very patient. He communicated with me throughout and worked very hard until everything was finished. Paul, a business manager, was good, too! I usually hate seeing business managers because they often have other interests but he was different. He was a ‘normal’ person. Tim, a sales manager, was excellent! He gave me a fair trade-in value for my car and we talked about family, etc. Overall, it was one of the best experiences I ever had in buying a car!!! More
by marktchin
October 16, 2020
This employee messed up my shopping spree. I left the This employee messed up my shopping spree. I left the place feeling so unmotivated to buy Mercedes Benz at this place; he Was very judgmental. This employee messed up my shopping spree. I left the place feeling so unmotivated to buy Mercedes Benz at this place; he Was very judgmental. More
by Desiree. Benedict
Employees Worked With
August 16, 2020
I came here a couple of years ago to look at a SUV only to be told by the sales person that it was $58k and if I still want to look at it. I guess he had prejudged me as not being able to “afford” it. I to be told by the sales person that it was $58k and if I still want to look at it. I guess he had prejudged me as not being able to “afford” it. I went elsewhere afterwards and bought the bigger GL instead. Giving them the benefit of the doubt, I went back this past Saturday because I need to replace our third car. Walking in, no one greeted me and although I sat in the vehicle right next to the receptionist, she didn’t say a word to me. Instead, she was more interested in going around the showroom asking the sales people what kind of pizza they wanted to order for lunch. I sat in each SUV in the showroom for a total of 15 minutes and still no one asked if I had any questions. Now Wagner MB will lose a second sale in 2 years and a third one in another 2 years when I buy our family’s fourth vehicle all because no one could be bothered. There’s a difference between no pressure and arrogance, figure out which one of these messages your employees are sending. More
by JA
Employees Worked With
No one helped
August 05, 2020
Jaime was a pleasure to deal with. Not high pressure - answered all the questions we had. Totally knowledgeable. Would buy a car from him again. answered all the questions we had. Totally knowledgeable. Would buy a car from him again. More
by Lizandtc
June 27, 2020
Dealing with Andrzej was an absolute pleasure. He was knowledgable, efficient, and not high pressure at all. The other folks I spoke to in the dealership were the same. I wouldn't hesitate to buy another knowledgable, efficient, and not high pressure at all. The other folks I spoke to in the dealership were the same. I wouldn't hesitate to buy another car here. More
by Brent Wheeldon
April 16, 2020
Service on my Spinter RV Prompt, courteous service. I was very pleased with the professionalism and quick communication. I'll have all my service done at MB Shrewsbury. Tha Prompt, courteous service. I was very pleased with the professionalism and quick communication. I'll have all my service done at MB Shrewsbury. Thank you and keep up the good work. More
by john.beaupre
Employees Worked With
February 19, 2020
Very easy to deal with Fast and easy to deal with, no pressure, very organized. Rocky was great at communication and very accommodating, dealership was a pleasure to walk Fast and easy to deal with, no pressure, very organized. Rocky was great at communication and very accommodating, dealership was a pleasure to walk into. More
by Rich.Benoit
Employees Worked With
January 02, 2020
Great customer service ... Arthur was very friendly and informative with our purchase of a Mercedes e300 . Everything was done so smoothly from searching , testing drive , and financing..thank you guys for informative with our purchase of a Mercedes e300 . Everything was done so smoothly from searching , testing drive , and financing..thank you guys for a awesome experience at your facilities... More
by Enzomotoring
December 31, 2019
Very attentive and knowledgeable of the cars he sells. I’ve dealt with numerous dealers and some have basic knowledge of cars at best. Process was also seamless which I appreciated greatly. I’ve dealt with numerous dealers and some have basic knowledge of cars at best. Process was also seamless which I appreciated greatly. More
by E. woodbine
Employees Worked With
December 31, 2019
Artur has a outstanding customer service, he dedicate time to demostrate the features of the car explaining warranty and service. He is friendly and respectfull if i will buy in the future a car i will b time to demostrate the features of the car explaining warranty and service. He is friendly and respectfull if i will buy in the future a car i will buy the car again with him More
by wilmarodriguez946
Employees Worked With
