Mercedes-Benz of Shrewsbury

Love VIP Service By VIP Account Manager Long life Lexus Customer became a Now Mercedes-Benz Customer.... 2018 GLE AMG 43 I bought from Anjula Amarasinghe and Love the car and Service He prov Long life Lexus Customer became a Now Mercedes-Benz Customer.... 2018 GLE AMG 43 I bought from Anjula Amarasinghe and Love the car and Service He proved me and Thank you ... More

Our VIP Account Manager Anjula Amarasinghe Anjula was great! I am fairly new Mercedes owner having just purchased my second one today. Anjula and all the people at Mercedes-Benz of Shrewsbury a Anjula was great! I am fairly new Mercedes owner having just purchased my second one today. Anjula and all the people at Mercedes-Benz of Shrewsbury are a pleasure to deal with. My previous experience with service and the staff plus their reputation was the reason I looked there for my new vehicle. More

Service is Great. Dustin and Lance awesome I have been taking my cars here in the summer and get excellent service. The same quality that I get in Palm Beach Florida. The Wagner family trea I have been taking my cars here in the summer and get excellent service. The same quality that I get in Palm Beach Florida. The Wagner family treats us like family at both MB and BMW where I first met Lance the Service Manager. Dustin is truthful and caring and knows my needs. More

Very Poor Service by Mercedez Shrewsbury non professional, non cooperative, rude, no customer service Just care about charging money and no frienfliness. I am disappointed overall with Merce non professional, non cooperative, rude, no customer service Just care about charging money and no frienfliness. I am disappointed overall with Mercedez Benz Sevice department. More

Skip's Hvac I purchased a new Sprinter Van for my business a while ago with Joe Casey as my Salesman! It was a very good experience from the beginning to the I purchased a new Sprinter Van for my business a while ago with Joe Casey as my Salesman! It was a very good experience from the beginning to the end! A few weeks ago I had some problem with the back camera and called Joe. He stepped up and made sure that my problem was solved right away without me losing time on the job. I would recommend that anyone who needs a van for work go see Joe. He was great and will not forget you! More

Mike Lemming review Mike was courteous, helpful and knowledgeable about the car. He really went above and beyond for us. Would definitely do business here again. Lloyd an Mike was courteous, helpful and knowledgeable about the car. He really went above and beyond for us. Would definitely do business here again. Lloyd and Louise Johnson More

Worst customer service stay away from BEN BOOMER Let's just say if you want to be belittled, talked down to and treated like a child go and see BEN BOOMER. Very UNPROFESSIONAL the worst experience wi Let's just say if you want to be belittled, talked down to and treated like a child go and see BEN BOOMER. Very UNPROFESSIONAL the worst experience with a sales associate. I just purchased a Mercedes Benz C300 $40,000 +and I am wishing I spent my money elsewhere. I am satisfied with the vehicle, but my experience with Ben BOOMER was horrible I asked Ben to explain some numbers and he exploded stating "I'm DONE with you, I came In on my day off, I don't have time to explain things to you." PLEASE if you want to be treated with respect don't go to Ben Boomer. Ben needs a course in customer service. Don't spend your money here.... do your self a favor and drive down the street to Foley Motor Sports where they give great customer service. More

Stay Away "Last Warning" Bought a new 2015 C400 at this dealer. It was great. Love the car no issue utill went through three set of tires within a year and half. I purchase Bought a new 2015 C400 at this dealer. It was great. Love the car no issue utill went through three set of tires within a year and half. I purchased two set of tire within 7 mounts. I also paid for alignment each times. I'm currently driving on the third set of tires that I just put it on in May. I notice the tire not worn evenly. The outside is bald and the inside look fine. I called the Shewbury Mercedes Benz Service to discuss about it. They agreed to take a look and comeback and said. Oh yeah! definitely your alignment off and fix it for free of charge.. Duhh.!,, I know that, but how and why? Last time I got new tires and paid for alignment now my car out of alignment within 6 month? So, they fix the alignment this time. Did they? I don't know. All I know because they did not do good job now I have to buy another set of tire which is four now. Ya all know costly every time these Mercedes need service, but not the point. The point is how the xxxx I went through four set of tires since I own the car in June 2015? Let start with sell departments. They was supper nice with us. Got a bunch of service. Includes two drive axel under warranty that broke. Rattle noise from the engine that they could not fix. They told me there is rattle snake live inside the engine. Jk! They could not tell me what it is. It so anoiring. Three of door led is dead. Ask for map update three time. Never got done. Now went through tires issue. I think the car is great, but it having issue. It need someone really know how to fix these issue. That why I paid high price for service. Not like an Toyota. This dealer nothing but give me a excuse and not give me correct answer. Not not tell people stop buy car here especially MERCEDES. Buy car here go somewhere else to service the car. They will screw up you car even more. One more thing. My wife affair to call up these people. I love to call them to scream their ear up. I asked my wife why you so affair to call them? She said they not very nice. That's a true. I think my wife feel not welcome and not being honest. So, it your choice to make not my. Just stay out of this service department. Go somewhere else, but if you do just keep one thing in mind. Those people in that service department need to paid their bill too. You the one will help them paid for it. My experience with this dealer is done. Now I drive my xxx to Norwood every time I need service. Good Luck people hope you still love your Benz, because I still do. Peace More

Stay away!! Bought my brand new 2015 GLK, first time bringing in for oil change at 10k Miles. Dustin is the person at front desk sat me down at his desk. Dustin t Bought my brand new 2015 GLK, first time bringing in for oil change at 10k Miles. Dustin is the person at front desk sat me down at his desk. Dustin then register my car in for service. He gave me a form to sign saying the service would cost $295. In my mind, i was wondering why it cost so much for an oil change. I didn't think of much and waited for an hour for my car to finish. When it's time to pay, i asked Dustin why it cost triple the price just for an oil change. He then stated, you didn't pay for the oil change alone, you paid for a Mercedes A Service package that include all these type of inspections, and he gave me an inspection list. I was like, wait a minute, why do i need to pay for this package? My car is only 10k miles, nothing wrong with it. All i want is just an oil change, why are you not telling me all this in beginning. If i had an option to pick for an oil change or your package, i'd just pick my oil change service. Dustin then goes well i thought you knew and service already done for. It's my first time bringing in my car, how would i know about all these gimmicks they trick you into buying. I was upset so i called in requesting for a service manager to call me back. I waited a day with no calls so i ended up calling myself. I spoke with Tim, the service department manager. Tim said, you've signed stating you're paying for this service and there's nothing we can do. I clearly told Tim that i was blindsided and tricked into committing for a service which i don't need. But Tim refuses to offer credit back to me and suggest me calling the corporate after i asked to speak to general manager and district manager. Here i am, feeling ripped off, unsatisfied with their service and will never go back there again... recommend to stay away from these thirsty blood suckers.. More

Needed repair work on our Sprinter RV Mike Olson stepped up to the plate and helped us on the repair of our MB Sprinter RV in Oct. When you are traveling cross country and need help, a por Mike Olson stepped up to the plate and helped us on the repair of our MB Sprinter RV in Oct. When you are traveling cross country and need help, a port in any storm, it is nice to know that one is there. We had EGR problems, last month, on a trip from ME on our way back home to Roswell, GA. We had LHM (limp home mode) activated by the engine's computer and Mike and his Service team were gracious in taking us in, on a Friday evening, as we were on our way back home and doing a repair at closing time. We needed further diagnostic assistance in Fredricksburg, VA and Mike made arrangements for the MB dealership there to further diagnose and correct our problem. Keep in mind we are NOT repeat customers...do not LIVE in MA and will not be REPEAT business for this dealership...nevertheless ...they helped us and for that we are most appreciative. This is what being an American is to us Southerners. More