Mercedes-Benz of Seattle

Worst experience ever. If I could give Zero stars, I would. DO NOT buy a Certified Pre-Owned vehicle from this dealer. It will not be officially certified. This was the w If I could give Zero stars, I would. DO NOT buy a Certified Pre-Owned vehicle from this dealer. It will not be officially certified. This was the worst car buying experience I have ever had. I could write a research paper based on my experiences with this dealer titled "How to completely screw up every step of the process when selling a car". There are so many details to get into here but I will keep it to the main points since most people don't like reading long reviews. They made me commit perjury if I wanted my car. That's right, perjury. I was told they would not ship my vehicle to me unless I signed a form that said "I certify under penalty of perjury that I have received my vehicle". This form should be signed when you get your car, not prior and shouldn't be a condition of shipping the car. They did not give me temp tags. When I went to get temp tags on my own, there was no title sent to the MVA (DMV). When they finally sent the title, there was no check sent for the taxes, tags and title which I already paid for. I had to pay this on my own ($2,600) and wait for a refund, which came 4 days later. They sold me a "Certified Pre-Owned" vehicle that FAILED Maryland Inspection. Why did it fail? Because they sold me a car with after-market racing tires (a huge NO for CPO cars) with 4/32 tread (CPO requires 5/32 at an absolute minimum) with a huge gouge in the front right tire down to the wire mesh and also a repaired nail hole plug in the back left tire (also a huge NO for CPO cars). They were forced to buy me new tires and they did pay for them but only because the car failed Maryland Inspection and they acknowledged the screw up. Now I have a car with new tires and every time I tap the brakes, the entire car shakes. That's right. The car was sold with bad brakes. I didn't notice this initially probably because the after-market tires were so worn that the brake issue was less noticeable. Keep in mind that the brakes were diagnosed by another Mercedes dealer. So after 2 months of back and forth with this dealer, I am sitting here with bad brakes that will cost $2,000 to replace (per Mercedes) and a car that shakes every time I tap the brakes. They are refusing to pay for the brakes even after the Service Manager, Patrick, admitted to me over the phone that given the location of the dealership, they really don't have the capabilities of testing the brakes on the highway since they are right in the city. Is this my fault? Awful Dealer. DO NOT buy a car from this dealer unless you want a similar headache. More

Work with Phil! Do yourself a favor and come visit Phil Petty. Simply put, Phil is the best. I just purchased my second Mercedes from Phil and, again, he made the car Do yourself a favor and come visit Phil Petty. Simply put, Phil is the best. I just purchased my second Mercedes from Phil and, again, he made the car buying process FUN! I took several weeks to decide on a car, and Phil was very patient in entertaining my multiple visits and endless questions. More than being fun to work with, Phil is transparent and a person you can really trust- which is paramount when making such a big purchase. Phil, I look forward to working with you in the future! More

Excellent Place to buy a Benz Michael Zheng is great. He answered all of our questions and helped us in every possible way for purchasing our Mercedes Benz. This is an excellent de Michael Zheng is great. He answered all of our questions and helped us in every possible way for purchasing our Mercedes Benz. This is an excellent dealership and everyone there is very friendly and provides excellent service including the gentleman from Denmark in their Finance department. I thought Michael went out of his way to provide a world class service to us. Thanks, Michael! More

Best Dealership Just bought my second Mercedes from Seattle Mercedes. We won't buy from any other dealership. Fantastic friendly service. Bradly and Anetha mad Just bought my second Mercedes from Seattle Mercedes. We won't buy from any other dealership. Fantastic friendly service. Bradly and Anetha made sure we new everything about the car before we took it home Love my car! More

Michael did excellent job for my GLC 300 I was trying to buy GLC 300, but I just got here Seattle from Korea, so I had hard time to finance my car. Every dealer around here didn,t make it, bu I was trying to buy GLC 300, but I just got here Seattle from Korea, so I had hard time to finance my car. Every dealer around here didn,t make it, but he tried his best to get it, and finally made it. I appreciate his help a lot and love MB of Seattle. _ Kyle More

I expected better Buyer beware of lies, bad customer service, and many mistakes in the contract. It's been 3 years that we have had our lease with Mercedes-Benz of Sea Buyer beware of lies, bad customer service, and many mistakes in the contract. It's been 3 years that we have had our lease with Mercedes-Benz of Seattle, and the lies and mistake just continue. After signing our lease 3 years ago, we get a call the next day telling us they made a mistake on the contract and our payments need to be changed and we need to come back to Seattle to re-sign the contract. (we live in Spanaway) so it's a long drive for us. The finance manager told us because we would have to re-sign and come back he would take $200 off the "end of lease" turn in fee that was $595, and that our new fee would be $395. I thought great what a deal, even though I didn't even know about that turn in fee, it was never told to us. So now it's 3 years later and it's time to return the car. I start making calls about how to return the car. I was excited about this because it meant new car and we were looking at the Mercedes-Benz C-Class C 300 (after renting this car in Las Vegas) We loved it. This is where the first lie comes in, it turns out that the car we lease only had a turn in fee of $395 and that the finance department made a mistake on the original contract. So, the $200 discount was a lie. Lie #2 was we bought a 36-month maintenance contract to match the 36-month lease. However the finance dept made a mistake and put only 30 months on the contract, so we were told that we would have to pay for the 3rd-year service on the car. I ask to talk to someone in finance to clear this up and was told they would call me back. (never called back) so I called back 3 days later. Finance always had someone in their office and could not talk, so I ask to talk to a manager "connie", wow, what a mistake this lady was mean and rude. She said, that because Mercedes-Benz was bought by someone else since we bought the car that they didn't have to honor the lease. She kept trying to pass the call to someone else. She told me to talk to someone in the finance dept. and she put someone on from that dept.. I told them I was not done talking to the manager and ask them to put her back on the phone. She refused to talk to me, so I let it go. I was talking to finance and all the sudden the manager I had talked with started yelling at me over a speaker phone conversation. I was shocked. Anyhow, I was told by the finance dept. that I would have to call Mercedes-Benz Finance to be helped. (are you confused, because I was.) I thought I was talking to the Finance dept. So know one knows what they are doing or talking about there. Good luck if you go there. I have left a message for the "manager" of this Mercedes-Benz in Seattle to call me back. We'll see if that happens. I know for one thing I will not be buying that C 300 from Mercedes-Benz. More

Quick and efficient I leased a 2017 SmartCar very quickly and efficiently from this dealership and Eli Sam and the rest of the staff were very nice and helpful. If you g I leased a 2017 SmartCar very quickly and efficiently from this dealership and Eli Sam and the rest of the staff were very nice and helpful. If you go there and you want to lease, I highly recommend you fill out the financial paperwork through the Mercedes-Benz website before going in, it makes the whole process a breeze. More

The best service We just bought E300, 2017 from this dealership. It was very professional, customer oriented, and easy go. we enjoyed our time there. I highly recomme We just bought E300, 2017 from this dealership. It was very professional, customer oriented, and easy go. we enjoyed our time there. I highly recommend it. Max B Bellevue, More

See Bright Friday for your next lease. I visited the dealership on Friday, April 14, 2017 to inquire about leasing options and Bright Friday approached me with a friendly smile to let me k I visited the dealership on Friday, April 14, 2017 to inquire about leasing options and Bright Friday approached me with a friendly smile to let me know that he was happy to answer any questions. He wasn't too pushy and I appreciated that. I found a vehicle that I was interested and he assured me that I would get a good price and great service should I decide to go with the particular car. I visited the dealership on Saturday morning with my husand who immediatey agreed that Bright would be our salesman. After about 15mins of discussing the price we began the leasing process. Bright' s professionalism and knowledge about the product made this a fast and enjoyable experience while leasing my first Mercedes. Even more impressive is Bright's follow up emails and phone calls to address any questions and concerns I might have. I'm definitely a happy customer!! More

Terrible service I called about a Mercedes ml 350. Wich I wouldn't recommend to anybody unless you want to be ignored and put donwn.dont ever buy a Mercedes Lexus or P I called about a Mercedes ml 350. Wich I wouldn't recommend to anybody unless you want to be ignored and put donwn.dont ever buy a Mercedes Lexus or Porsche are way nicer but sometimes Lexus can get a little attitude More