Mercedes-Benz of Scottsdale

The best service department ever. The manager Maurice is a complete pleasure, and I can't say enough about my Service Advisor Dustin. They held up to their word of a loaner car and to keep me apprised of t a complete pleasure, and I can't say enough about my Service Advisor Dustin. They held up to their word of a loaner car and to keep me apprised of their progress. I highly recommend this place. More

My family and my friends all go to this Mercedes dealer for service regularly. Jacob has been our service tech. He does great work and won't quit till your car is fixed. If you have a problem he will find for service regularly. Jacob has been our service tech. He does great work and won't quit till your car is fixed. If you have a problem he will find it. If you have a noise he will find it. We have purchased a couple of pre-owned vehicles and have been very satisfied. The sales people were helpful and the service department was efficient. Highly recommended. More

I bought a C250 from Mercedes-Benz of Scottsdale through the best sales person I have ever worked with Matt Mauer. It was an excellent experience from beginning to end. Matt treated me with gold star servic the best sales person I have ever worked with Matt Mauer. It was an excellent experience from beginning to end. Matt treated me with gold star service through the purchase and any concerns afterwards. He continues to touch base with me to make sure my satisfaction has continued even after the sale was completed. If you need to buy a car I recommend Mercedes-Benz of Scottsdale and Matt Mauer is the perfect salesmen to make it happen, he won't disappoint you :) More

Just recently decided to upgrade to a bigger family vehicle. Traci was wonderful at helping me decided between the GLK350 & the ML350, she answered all of my questions & made me feel very comfortable. vehicle. Traci was wonderful at helping me decided between the GLK350 & the ML350, she answered all of my questions & made me feel very comfortable. Everyone at the dealership was very friendly and the finance manager explained in great detail the certified pre-owned warranty. I love my ML350!. More

Great first time service experience! I had never been to Mercedes Benz of Scottsdale and did not buy my car there. I drove in without an appointment for a concern with my headlight not working. Not only was Mercedes Benz of Scottsdale and did not buy my car there. I drove in without an appointment for a concern with my headlight not working. Not only was I greeted promptly but was introduced to a knowledgeable service rep named Tina. She quickly looked at the headlight, identified the problem as a bulb and then replaced for me on the spot...herself. I was in and out in 20 min, now that's what I call efficient service. I'll be back again. More

Mr. Lemoine, Yesterday I spent the good part of 4 Mr. Lemoine, Yesterday I spent the good part of 4 hours at your dealership working on leasing a new E350. I had gone to the dealership with the in Mr. Lemoine, Yesterday I spent the good part of 4 hours at your dealership working on leasing a new E350. I had gone to the dealership with the intention of taking advantage of the MM lease accelerator program to get our of my C300 and into a new E. Earlier in the year, while traveling, I had put in a call to MB Tucson to get information on when my lease expired and was told 6/9/14. Typically I would have just looked at my statement, but as I was on the road with time to kill I just called them. In addition I rarely look at my statement as I have my car payment set up to auto draft. Long story short, after getting a deal I was very happy with and my girlfriend and I receiving the most gracious and attentive service from Mr. James and Mr. Seltzer, we went to ink the deal in the finance department. Mob financial had been down all day, but it was in the finance room that I noticed the bureau report indicated my lease was 48 months, not 36. I was confused by this and asked if I could take the evening to go home and make sure I wasn't about to sign a lease on a new car while still tied up for another year in my current one. Turns out, I was. Pretty, embarrassing. In fact this makes my highlight reel of life's silliest blunders. I'd like to apologize for the time I took out of David's and Rick's day yesterday. I can tell you that while purchasing a new car is likely exciting for anyone, the process is often stressful and it's not uncommon to feel guilt-ed and pressured by sales member on a dealership staff. That was not my experience yesterday. David and Rick, let me feel like I was in control and let me feel that their priority was simply making sure that I got what I wanted. They wanted me to be happy. While I wish I'd be walking out to a new Mercedes today, my experience at your dealership yesterday leaves me very confident that a year from now I will be, and that Mercedes will be bought from your dealership. More

My service representative mr szymanski was amazing ,just when I thought the service could not get any better , once again I was surprised , he and the entire staff were great , he is truly rare , and he alw when I thought the service could not get any better , once again I was surprised , he and the entire staff were great , he is truly rare , and he always smiles , and gets the job done the first time . More

I had a Ford Explorer and was looking for an SUV that was newer, easier to maneuver and had all the updated safety/tech features. I purchased a new E-350 last year from Rick at Phoenix Motor Company. I was s newer, easier to maneuver and had all the updated safety/tech features. I purchased a new E-350 last year from Rick at Phoenix Motor Company. I was so pleased with him as my sales consultant that I thought a Mercedes Benz SUV would do the job. We decided on the 2013 GLK 350. Mike Radoi was the sales consultant this time at the new location. Mike was a no-nonsense guy and real down to earth. A real pleasure to deal with. We found a vehicle that we liked and it was located at a different dealership. Mike had it trucked in the following day. The GLK is running great and we are happy with the size and easy handling. I get about 23 mpg around town. I have not used the service department as yet for this vehicle, however, I have serviced the E-350. I plan my service visits in advance and have a snappy Benz loaner waiting for me. More

Service department is terrible. They lie about the problem and never return phone calls and when you track them down they then force you buy services you dont problem and never return phone calls and when you track them down they then force you buy services you dont More

My service rep. is Greg and I felt very comfortable and in excellent hands. He made my service experence great. I have always trusted Phoenix Motors and I appreciate Greg very much. in excellent hands. He made my service experence great. I have always trusted Phoenix Motors and I appreciate Greg very much. More