Mercedes-Benz of Scottsdale

Would not recommend. No Sprinter information or willingness to help. Service wouldn't even answer a question related to Sprinters. When they answered the phone, no introd No Sprinter information or willingness to help. Service wouldn't even answer a question related to Sprinters. When they answered the phone, no introduction, just a simple hello so I wasn't even sure I reached the dealership. When I asked if this was MB of Scottsdale, he replied like I was out of line. Poor representation of a dealership. More

I bought a new, 2022 MB on a Saturday. I was charged 8.6% APR on the loan. This rate was about 3 points over the going rate. I queried the dealer and Mercedes Benz credit as to who set the I was charged 8.6% APR on the loan. This rate was about 3 points over the going rate. I queried the dealer and Mercedes Benz credit as to who set the rate and how was the rate determined. A simple question. Mercedes attributed this to the dealer and the dealer attributed this to MB. A frustrating experience. More

I bought a 2011 Nissan 370Z with only 20K miles on it. As soon as I got to the dealer ship I was help by a very friendly and helpful sales man making my purchase a great experience with no stress or regre As soon as I got to the dealer ship I was help by a very friendly and helpful sales man making my purchase a great experience with no stress or regret. I left the dealer that day not only with a new car but with new friends. More

We bought a used C300 and there was some damage to one of the door panels. We had to get the panel spray dyed to repair it after the purchase and the general manager covered the cost. Great post-sale suppo the door panels. We had to get the panel spray dyed to repair it after the purchase and the general manager covered the cost. Great post-sale support! More

I bought a used 2021 GLB with 10,000 miles and after third days of driving I noticed windshield crack developing behind the mirror.I told my sales person and he said you hit rock and that is why the cra third days of driving I noticed windshield crack developing behind the mirror.I told my sales person and he said you hit rock and that is why the crack has developed. I told him the crack may have started before I bought the car and I never noticed when I bought it. Because the car was being used as loaner vehicle. So they should replace the windshield. I even offered to pay half of the cost to replace the windshield but they refuse to do it. I would not recommend them to any of my friends or family or anyone. I bought $50k car and driving with cracked windshield in 3rd day. More

$10k over MSRP to order a car? !?! This dealership should be ashamed of themselves. We will never do business with them again. !?! This dealership should be ashamed of themselves. We will never do business with them again. More

The transaction was relatively smooth. I would probably go there again, if they had another EV to buy, because we do not buy gas powered cars. go there again, if they had another EV to buy, because we do not buy gas powered cars. More

Highly recommend -Landon Foutz!Purchasing my glc, went Highly recommend -Landon Foutz! Purchasing my glc, went seamlessly. Landon's knowledge, honesty, patience, and attentiveness to my lack of vehicle Highly recommend -Landon Foutz! Purchasing my glc, went seamlessly. Landon's knowledge, honesty, patience, and attentiveness to my lack of vehicle technology -is still fabulous. He prioritizes and responds to my questions and guidance, effortlessly. Positive experience... More

I made an appt and took my brand new GLB 250 with 3500 miles here in June because the AC wasn't blowing cold air. I purchased the car from the MCB Gilbert dealer but live closer to the Scottsdale service miles here in June because the AC wasn't blowing cold air. I purchased the car from the MCB Gilbert dealer but live closer to the Scottsdale service center. Many days it is well over 100 degrees outside and I have an infant who travels in the car with me frequently. He and I have both been overheating inside our $40K car and decided it was time to address the issue. I arrived for my appt (which I had made 3 days prior online) and was greeted with a rude service tech mgr type who asked as I pulled in "for what and who" I was there for. I gave the name of the service advisor with whom the appt was scheduled. The person retreated quickly and came back several minutes later to inform me that the service advisor Brittney I had the appt with was "off" today. Instead, he would get into the passenger seat to walk me thru the AC controls to make sure I was pushing the right buttons. I am a 45 year old person who has owned over 10 cars. I did not require this training. This was their "fix" of this problem. However, no fix happened. My car was not even received into service. And I was told to go away. However, the problem still persists. And, if one of these valley Mercedes dealers does not fix it soon, there is going to be a huge lawsuit around this issue. Heat related child car deaths are not a joke. My baby overheated very badly today as the AC never kicked in after 30 minutes of driving this afternoon. Mercedes needs to fix this issue. Nobody spends this kind of money on a car to get a sub par cooling system. But at least you expect the service dept will step up if there is an issue with this kind of investment. I hope someone reads this who cares. POOR POOR service at this MCB Scottsdale dealer. Try another. The valley has plenty. More

My overall purchase experience with Bojan Savic and Mercedes Benz of Scottsdale was excellent experience. Every thing went smooth Bojan helped me answering all the questions directly by email since i a Mercedes Benz of Scottsdale was excellent experience. Every thing went smooth Bojan helped me answering all the questions directly by email since i am outside the USA (overseas transaction), he worked with the shipping company and arrange all the needed documents. Thank you Bojan. More