Mercedes-Benz of Scottsdale

Great Experience!!! I have recently been looking into purchasing a new vehicle. I've always had a phobia of dealing with car salesman, but when I was greeted by a salesma I have recently been looking into purchasing a new vehicle. I've always had a phobia of dealing with car salesman, but when I was greeted by a salesman by the name of Marcel, all my fears went out the door. He was so personable and funny. He made the experience that much better. I didn't end up purchasing anything yet, but I will be back! More

Great experience I was a little stressed going in this time for a new car, but thanks to Marcel he made the buying process exceptional!!! Very understanding and went a I was a little stressed going in this time for a new car, but thanks to Marcel he made the buying process exceptional!!! Very understanding and went above and beyond to help!! I highly recommend Mercedes of Scottsdale Gina S, Mesa, AZ More

First Mercedes Everything about this transaction went well. BUying a car is very stressful for me. Salesman made it relatively painless and helped me get into a ne Everything about this transaction went well. BUying a car is very stressful for me. Salesman made it relatively painless and helped me get into a new 2016 GLA! The business office person was organized and presented each form clearly and rather quickly. I was pleased that there weren't as many forms to sign that I had done with previous purchases. Ancillary staff was pleasant and kind. More

Went in with a healthy Mercedes, car came out with cancer. I broke the medal on my door/ignition key and had to order new one. The cost for the key was $196.47 and once the key arrived I was told the service I broke the medal on my door/ignition key and had to order new one. The cost for the key was $196.47 and once the key arrived I was told the service department needed to program. Once the service department started working on the car, they called and told me that they cannot program the key because the battery was dead. They quoted me $167.00 for a new battery and they will be charging me another $145.00 for an hour labor to replace the battery. They said it would be an additional $145.00 labor for programming the key. After some dispute of an hour labor charge to change a battery they agreed to waive the charges on replacing the battery and just charge me for the battery and the key programming. After the battery was replaced they called me again saying that now they cannot program the key due to an AAM module that needed to be replaced and it will be another $800.00 parts and labor for them to program the key. If I did not pay the $800 the key remote will not work to lock and unlock the doors. I told them there was nothing wrong with the door locks before. I disputed why the computer module controlling the door locks would suddenly not be working when only the medal part of the old key had broken. They had no explanation. Because I did not pay the $800 he said I would have to open and lock the doors manually. Then I was told that they were finishing up cleaning and washing the car, and the car will be ready by 5pm. I went to the dealership around 6 pm. When I reached the dealership my car was filthy inside and out because they had left it out while the key was on order, worked inside it without paper, and it had not been washed like they said they were doing. The manager was very rude and pretended to not believe me that my car door locks were working when I question why there is a charged of programming if they did not program the key. The service manager, Maurice, then starts accusing me of saying that the service department deliberately broke the module - which I never thought of that but the way he was acting you would think it was the case. It is possible that this was the case of all time great coincidences. The module happens to crash at the dealership, the battery happens to die at the dealership, and the service manager happens to be defensive and rude about it for no reason. He then thinks it is fair to charge for the key programming even though they did not program the key. I owned many Mercedes Benz models in the past SEL, SL, 2 times ML and this is the worst service department I have ever experienced. I will never go back or recommend this dealership. More

A Very Smooth and Enjoyable Transaction We saw an Audi TT on the dealership's website and inquired about it. When we called, Dinu Cretu was who we spoke to and he promptly provided us all t We saw an Audi TT on the dealership's website and inquired about it. When we called, Dinu Cretu was who we spoke to and he promptly provided us all the information. Dinu was very professional, courteous and helpful during the transaction. Dinu went the extra step to make sure everything with the vehicle was to our expectations and was a no-pressure salesman and excellent to deal with. A true Professional! I would definitely recommend using Dinu if you are in the market for a vehicle at MB of Scottsdale. Great Guy!! Buck and Mary Norris Fort Colliins, Co More

Excellent internet sale This was the first time ever buying a car over the internet, and it was a fantastic experience. I worked with Jonathan Musil and he was great. I pur This was the first time ever buying a car over the internet, and it was a fantastic experience. I worked with Jonathan Musil and he was great. I purchased a used Lexus sc 430 and he helped me purchase and ship the car across county. I really appreciate his expertize, honesty, and would recommend him to anyone. Thanks Jonathan More

Our sales guy Rob Rossi did a fantastic job! The smoothest car buying transaction we have ever had. Rob did a fantastic job of selling and delievering the car. The finance lady, Mercedes Lorenzo The smoothest car buying transaction we have ever had. Rob did a fantastic job of selling and delievering the car. The finance lady, Mercedes Lorenzo was super efficient. A please to work with the whole team. More

Best Car Buying Experience EVER! Thank you to Dinu for your awesome customer service attitude. During the entire purchase process we never met - only corresponded via email. Dinu wa Thank you to Dinu for your awesome customer service attitude. During the entire purchase process we never met - only corresponded via email. Dinu was always super polite, prompt and helpful - no "salesman" tactics. I appreciated that he knew I did my homework and was a serious buyer. Dinu order my custom GLE 350 and kept me informed of its progress along the way. It even arrived ahead of schedule. It was great to finally meet him and he is as warm in person and over email - very genuine. My GLE is more beautiful than I had imagined and I absolutely love it. I won't go into details, but when I had a little mishap with my car Dinu came to the rescue after the sale. Where else can you find that? Thank you, Dinu. You have gained a customer for life. Linda Torkington More

Scottsdale Mercedes always exceede my expectations. Joey Ramirez and the entire staff from greeter to cafe operator always exceed my expectations. I enjoy visiting there with all of my Mercedes and have Joey Ramirez and the entire staff from greeter to cafe operator always exceed my expectations. I enjoy visiting there with all of my Mercedes and have in fact ordered a new 2016 S. More

GLA 250 purchase Jonathan Musil was our sales representative, he was great. At first I was interested in the CLA but since we were trading in a leased Highlander Jona Jonathan Musil was our sales representative, he was great. At first I was interested in the CLA but since we were trading in a leased Highlander Jonathon offered a look at the GLA also he was spot on. No pushy sales either, he knows his products and the deal very easy. Probably the best experience I have had getting a new vehicle. The dealership as well is top notch, treatment was outstanding. More