Mercedes-Benz of Scarborough

Superb customer service with timely repair availability. Scott the sprinter rep, is an expert and knows what to ask to get to the root of an issue. Especially like the service tech video used for final re Scott the sprinter rep, is an expert and knows what to ask to get to the root of an issue. Especially like the service tech video used for final repair approval...great use of technology. Satisfied as always! More

Everyone was ever so helpful, and the drivers who brought my vehicle back were absolutely wonderful people. I praise everybody there at the dealership. my vehicle back were absolutely wonderful people. I praise everybody there at the dealership. More

Went for the services. The job was done within the reasonable time. The customer service representative - Emily - was extremely helpful in explaining the issues and the sol The job was done within the reasonable time. The customer service representative - Emily - was extremely helpful in explaining the issues and the solutions! More

I was acknowledged that I was there immediately and Service was quick and everyone was very polite Service was quick and everyone was very polite More

Zoe is a truly outstanding service advisor. I found it nice to get a $200 discount on B service. All work was done very professionally and on time. This dealership is far better than my home de I found it nice to get a $200 discount on B service. All work was done very professionally and on time. This dealership is far better than my home dealership in Jacksonville, FL (Fields). More

Very accommodating to work around my schedule in orderto schedule the vehicle service. Everyone in the department is accommodating, personable, prompt, and friendly. Everything that was needed was fully exp schedule the vehicle service. Everyone in the department is accommodating, personable, prompt, and friendly. Everything that was needed was fully explained, and they were more than amenable to my contacting them with any questions. More

Joshua was great. He was able to fit my E350 in for an oil change. Recommended some needed repairs He was able to fit my E350 in for an oil change. Recommended some needed repairs More

Good service, courteous staff but office can’t manage to change person to contact - me,, Ilga Harrington, my husband Rodney died last summer and I have Tod the people at Mercedes that numerous times but the change person to contact - me,, Ilga Harrington, my husband Rodney died last summer and I have Tod the people at Mercedes that numerous times but they still address me as Rod More

Excellent service from Emily. The loaner I was given that morning was suitable and much appreciated. My vehicle wasn’t ready as expected due to a lengthy software update. At 3:30 The loaner I was given that morning was suitable and much appreciated. My vehicle wasn’t ready as expected due to a lengthy software update. At 3:30 with no solid estimate on when my care would be done, Emily suggested I take the loaner home and have a driver bring my car to me the next day. That really softened my overall experience and made things so much easier on me and for me. My care was delivered to my home the next morning well cleaned and ready to go. Thank you. Bottom line, all considered, I would rate the experience yesterday as excellent. More

Overcharged for labor. Charged 700 for something that was supposed to be done when changing the tires. Having me pay for your mistake is rediculous. Charged 700 for something that was supposed to be done when changing the tires. Having me pay for your mistake is rediculous. More