Mercedes-Benz of Scarborough

I have been seviced. by this dealership for many as a summer resident, but this year was my first encounter with the newly renovated facility and personnel. My service wri by this dealership for many as a summer resident, but this year was my first encounter with the newly renovated facility and personnel. My service writer Emily Crocker was superb. I felt treated with a sincere personal concern and attention to detail that has been somewhat lacking in the past. More

Smooth straightforward process from beginning to end. Very professional and knowledgeable staff that understood what we were look for. Very professional and knowledgeable staff that understood what we were look for. More

Very efficient & effective service professionals. Service coordinator was personable & helpful during the whole process. Provided a good review of everything that was done as well as checking many ma Service coordinator was personable & helpful during the whole process. Provided a good review of everything that was done as well as checking many major items not scheduled! More

Quick and efficient B maintenance done on my GLA 250. Highly recommend for any maintenance required Highly recommend for any maintenance required More

I thought I wanted a silver GLE 350, but when I arrived at Mercedes-Benz in Scarborough and looked at the car, I quickly realized it wasn’t for me. Eric immediately stepped in, using his expertise to help at Mercedes-Benz in Scarborough and looked at the car, I quickly realized it wasn’t for me. Eric immediately stepped in, using his expertise to help me find the perfect GLE 450 so I could drive it home the same day. Car sales is tough—it takes grit, persistence, and kindness, all of which Eric has. His thoughtful, non-invasive follow-ups since December made him the person I knew to contact when ready. Throughout the year he has sent me cars that met my criteria, right off the deliver truck. This has been very helpful in the process! More

Poor service department. I brought my Sprinter motorhome in to have some extended solid metal valve stems installed. This seemed like a real challenge for the mechanic as it I brought my Sprinter motorhome in to have some extended solid metal valve stems installed. This seemed like a real challenge for the mechanic as it took him three days and when I came to pick it up, the tires were flat. It came in a kit with instructions, but he didn’t read the instructions. They called me a few times for pointers on how to put them in. Even after all of this he omitted a vital part of the kit, one on each side. To install six valve stems and balance six tires cost $480 not counting parts. They charge caviar prices and provide KFC services. As I write this they’ve had my rig for 6 days and it still isn’t done! It’s going to sit over the weekend to make sure they hold air and get the service manager to double check the mechanics work. I have no faith in the mechanics abilities as this should have been an exceedingly easy job. I hope he did everything he was supposed to like use locktite. I don’t want a valve stem coming off on the highway causing a blowout! More

Service is always top notch. I had warranty service preformed. They kept me informed on what was going on and let me know of services I would need in the near future. Super frien I had warranty service preformed. They kept me informed on what was going on and let me know of services I would need in the near future. Super friendly and professional. More

Excellent service and very friendly staff. They explained everything clearly, completed the work professionally, and made the whole process easy. Thank you! They explained everything clearly, completed the work professionally, and made the whole process easy. Thank you! More