Mercedes-Benz of Sarasota - Service Center

Replaced trunk lid shocks and found a chip on the outside of the trunk when the work was completed. This chip was touched up with paint, however, it did not match! Mr Kordick said that it was not done by an of the trunk when the work was completed. This chip was touched up with paint, however, it did not match! Mr Kordick said that it was not done by any one of his mechanics, it would NEVER happen there without the mechanic telling of this happening. Right! The chip was not there when I brought the car in for service and was never inspected by the service manager, none the less I was told it would never happen there! Never and always are a bit of an exaggeration, as they ALWAYS inspect the car prior to any repairs, wrong! I had an appointment for the repair and told I would have the car back the same day, wrong! This inconvienced my trip, wasted my day and I now need to bring the car back at a later date. I will not set foot in the dealership again and would not recommend this dearler to anyone....buy a chevy!! More

When this dealer was under the ownership of Glauser they were the best now under Autonation avoid this place. Customers come last they only care about themselves. I had a dangerous transmission problem ther were the best now under Autonation avoid this place. Customers come last they only care about themselves. I had a dangerous transmission problem there was a TSB for they refused to fix as they could not duplicate it even though the TSB stated "if the customer reports". Had the factory rep (who is buddy buddy with the service manager) take a ride & we noticed other problems the tech said he fixed. The dealers reply make another appointment even the the tech lied, he is the one who also claimed he could not duplicate the transmission problem. When autonation took over a lot of takes who went the best for the customer are no longer there. Avoid Mercedes Benz of Sarasota. More