Mercedes-Benz of Sarasota - Service Center

I have been very pleased with the service department and the personnel. They are always friendly and always demonstrate a willingness to take the extra step to make me happy. the personnel. They are always friendly and always demonstrate a willingness to take the extra step to make me happy. More

Helpful and responsive service staff. Organized and well run service center. A loaner car was appreciated, but they are not always available and you have to schedule way in advance. I f Organized and well run service center. A loaner car was appreciated, but they are not always available and you have to schedule way in advance. I found the video of my service unhelpful and confusing. It didn't show me anything they were doing and it was conflicting information from what I was told by the service agent when I called. Chris explained what the car needed but the video did nothing but add confusion. The service was completed in a timely manner. More

This dealership is low pressure. They understand their clients know what they want. This is true whether you buy your car from them or have them service it. They are upfront with se They understand their clients know what they want. This is true whether you buy your car from them or have them service it. They are upfront with service cost estimates so there are no surprises. They also do a video walk around and explain what they did during the service. More

MB Sarasota is efficient, professional, and trustworthy. I've been a repeat customer since 2007. I've been a repeat customer since 2007. More

Great Job ! ! My service advisor Megan got my Sprinter Van in on the same day I called to reset a check engine light so I could continue on a scheduled road trip ! My service advisor Megan got my Sprinter Van in on the same day I called to reset a check engine light so I could continue on a scheduled road trip . Great facility with excellent waiting area . A real Mercedes dealership ! More

Our Service Rep Megan was wonderful and the replacement of air bag with no damage to my dash ~ as promised. Megan was very professional and helpful. of air bag with no damage to my dash ~ as promised. Megan was very professional and helpful. More

This dealership is number 1. My service advisor Taylor Williams, is not only customer service oriented, but professional and knowledgeable. My loaner was ready when I arrived an My service advisor Taylor Williams, is not only customer service oriented, but professional and knowledgeable. My loaner was ready when I arrived and I was greeted warmly. Everyone seems happy to work there. My car was ready when promised with everything done as I had requested and - it was sparkling clean. I recommend this dealership highly. More

Always very nice and productive. Chris is my server and he is on point like it Chris is my server and he is on point like it More

The service department at Mercedes Benz of Sarasota is second to none. Taylor williams, a service advisor there is the best advisor I’ve had in years. I highly recommend having her as your service advisor second to none. Taylor williams, a service advisor there is the best advisor I’ve had in years. I highly recommend having her as your service advisor when needed. More