Mercedes-Benz of Sarasota - Service Center

Horrible Customer Service We made an appointment for yesterday for work that should have taken an hour, and they forgot about our car for two hours! Seriously, we waited, aske We made an appointment for yesterday for work that should have taken an hour, and they forgot about our car for two hours! Seriously, we waited, asked about it, they were working on it, finally another hour later we went to look and found our car outside the garage, running, with the door open, flashers on, and paperwork on the dash. They hadn't even brought it into the garage for the appointment. No appology, no reschedule, we wasted a morning and they just made excuses. After this dealer was acquired their customer service became horrible. That is the reason we didn't buy another Mercedes. Love the cars but they need a serious overhaul in customer service. More

No loaner Cars for 2 weeks! This dealership is horrible! Poor Service, They really don't care if you come in or not. Arrogant. This my 2nd Mercedes and will be the last. Owne This dealership is horrible! Poor Service, They really don't care if you come in or not. Arrogant. This my 2nd Mercedes and will be the last. Owned many high cars, but the number of Mercedes that have to serviced including mine is so great that dealer has no loaner cars for 2 weeks for a warranty repair that will take more than 24 hrs. I got much better Service from Toyota dealer on my pickup than Mercedes! Check Consumer Reports. Mercedes has nothing recommended. To many horror stories from other customers I know. More

Service advisors overloaded The guys listen. They also are overworked. It shows in the quality control. They don’t have time to adequately inspect jobs coming out of the shop. The guys listen. They also are overworked. It shows in the quality control. They don’t have time to adequately inspect jobs coming out of the shop. i can see that they are trying. Repairs get done. Take a long time to turn around. And the cars cone out dirty and greasy. More

Erroneous Recommendations Huge Prices I recently took my Smart Car (engine by Mercedes) in to fix a recalled item. They took care of the problem item efficiently and then called me to re I recently took my Smart Car (engine by Mercedes) in to fix a recalled item. They took care of the problem item efficiently and then called me to report several needed services. One was replacement of the engine mounts which was $700 plus. Second, replacement of front brake pads for $300 plus, and lastly, an oil change for $125 plus. I called my regular mechanic and asked about his doing these repairs. He said he didn't have the parts for the engine mount replacement but he could replace the front brake pads for $150 and do an oil change for another $50. So, I told Mercedes to replace the engine mount and paid them. I then took the car to my mechanic who took the wheels off and said I didn't need new brake pads--they were worn less than half way. So, I ended with an oil change and a bill for $56--as opposed to an estimated bill of almost $500 at Mercedes. I am appalled that an organization of the stature of Mercedes Benz would tell a customer that they needed repairs to their car that were not, in fact, needed. Now, of course, I wonder of I really needed to spend $700 to have the engine mounts replaced. If you can't trust these companies with huge, international reputations, who can you trust. I am very disappointed and disgusted. More

Vacation Trouble I was on visiting on vacation in the area and the manager ultimately helped resolve my issues and made sure that my service experience was completed. I was on visiting on vacation in the area and the manager ultimately helped resolve my issues and made sure that my service experience was completed. More

They refused to back up their warranty work I brought in a car that they repaired and told me that I had a two year warranty on parts and labor.I brought it back for the same problem 11 months l I brought in a car that they repaired and told me that I had a two year warranty on parts and labor.I brought it back for the same problem 11 months later and they refused to acknowledge the problem or back up the warranty they said that their workmanship had. Now I need to bring it somewhere else and pay again to have it repaired. Don't have your car repaired at Mercedes Benz of Sarasota. There exist many other options in Sarasota. Independent shops with certified technicians. More

Expensive Service I just took my vehicle into MB of Sarasota with a nail in the tire. I told them all that I needed was the tire repaired and nothing else, since I had I just took my vehicle into MB of Sarasota with a nail in the tire. I told them all that I needed was the tire repaired and nothing else, since I had had a $750 scheduled maintenance a week prior. They did not tell me the charge, but I had previously visited numerous MB dealers for nail repair with a charge of less than $30 in all cases. When completed, they billed me $59.86, which I said was outrageous. The clerk said she would discuss with the Service Mgr, but he refused to adjust the price. Further, the receipt says I requested a multi-point inspection, which I did not request and specifically told the service advisor to "just fix the nail". I have dealt with 5 different MB dealers over the past 3 years and this is by far the worse service that I have experienced and I will drive to another dealership for service in the future. More

This place is SUCH a ripoff. Apparently they like to charge 1.5 the book "time" for labor, meaning they have a book that tells them how long a repair will take a qualified technic Apparently they like to charge 1.5 the book "time" for labor, meaning they have a book that tells them how long a repair will take a qualified technician. I have seen other reviews that have stated the same thing. for those of you who do not know what book time is, it is this "time" that is used to quote the price of repairs, book time multiplied by their labor rate equals the labor charge. So you can be assured you will be getting screwed on labor. Second: Price of parts. It's not enough for them to sell you an $85,000 car, no, they have to absolutely GOUGE you on replacement parts. I needed a new headlight assembly as mine got cracked from a piece of tire from a semi on the highway. The new assembly was $1,700 from MB of Sarasota, the same assembly from an OEM Mercedes parts dealer online was $936 with free shipping and NO sales tax. Book time to replace is 1.8 hours, service quoted me 2.75 hours. MB of Sarasota would not do the repair because I did not get the part from them. That is only ONE example, I have others.... Anyway, steer clear of this dealership. I have found that going to Crown Mercedes in St. Petersburg is worth the 50 minute drive. Better prices and they seem to be happy to have your business where MB of Sarasota seems to make you feel like you are dealing with a "like it or leave it mentality." I will not be doing business with MB of Sarasota ever again. They are a complete ripoff origination. Must just be how Autonation operates. More

Wonderful service at mercedes Benz of sarasota I have always been treated exceptionally well at the dealership. Have numerous cars and have 100% confidence in the service department. Scott, Judy I have always been treated exceptionally well at the dealership. Have numerous cars and have 100% confidence in the service department. Scott, Judy and Scott have always gone beyond to help with servicing my cars. Don T More