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Mercedes-Benz of Sarasota - Service Center
Sarasota, FL
612 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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612 Reviews of Mercedes-Benz of Sarasota - Service Center
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August 02, 2021
Can’t get anybody on the phone when needed, it took three attempts and three people to resolve issue, need to improve automated system and phone operators attempts and three people to resolve issue, need to improve automated system and phone operators More
by Ded1952
Employees Worked With
Andrew
July 30, 2021
Lisa Gillespie went above and beyond, constant contact regarding the status of car repair service! So pleasant and helpful! Service was timely and efficient! Well done regarding the status of car repair service! So pleasant and helpful! Service was timely and efficient! Well done More
by Aotoole4
Employees Worked With
Lisa Gillespie
July 30, 2021
Always clean, professional and courtesy. Honest and accommodating. I had a Service B performed and Shawn was able to get me a loaner last minute. This is my second vehicle we've brought in for service. accommodating. I had a Service B performed and Shawn was able to get me a loaner last minute. This is my second vehicle we've brought in for service. Been a client for 10+ years. More
by Thomaswaples
Employees Worked With
Shawn Barnett
July 28, 2021
Took car in for B service. They performed A service. I agreed to have brake pads added to service. Picked car up and that hadn’t been done even though service advisor said it would be. Had electrical upgr agreed to have brake pads added to service. Picked car up and that hadn’t been done even though service advisor said it would be. Had electrical upgrade. After 9 days there with no updates and 4 unreturned calls I picked up my car. Waited around to pay my $4200 bill. Lots of service people but no service. All ignored. Finally paid and drove 100 feet and warning lights came on with a burned out front running late. I drove right across the street and bought a new Range Rover Sport and fold them my car. After 54 cars and many Mercedes I’m done with AutoNation and the horrible service. More
by Syrstadm
Employees Worked With
Andrew Walker
July 23, 2021
Always nice and efficient. They were very busy and backed up, so I received a loaner and they returned my car to me. Thanks to Christopher for working with me!! backed up, so I received a loaner and they returned my car to me. Thanks to Christopher for working with me!! More
by phdial
Employees Worked With
Christopher Robinson
July 23, 2021
Was very pleased with the fast and efficient recommendations for my car's service interval. My service supervisor, Brett Ferrucci, quickly sorted out the work that needed to be done, and he di recommendations for my car's service interval. My service supervisor, Brett Ferrucci, quickly sorted out the work that needed to be done, and he diagnosed a non-problem with my windshield wipers that I thought needed attention. Overall score for Brett and Mercedes-Benz of Sarasota is A++++! More
by jbet38
Employees Worked With
Brett Ferrucci
December 16, 2020
My 3rd MBs over a period of 60 years. I am a stickler for servicing my cars on time. My 1st service experience with Sarasota was my worst ever $$$$$. Having been told that my car (with 45,000 miles) was in e servicing my cars on time. My 1st service experience with Sarasota was my worst ever $$$$$. Having been told that my car (with 45,000 miles) was in excellent condition I was then told that the windshield wiper pump was bad (it has been working that morning) and would cost $426.83. Then the Tensior, v-Belt was loose and if I didn't change it the car would not run. Cost:$1,007.In the end I paid $1,913.29 for this A1 service.I am not auto savy, just a trusting customer. No longer trusting Sarasota. More
by kay
Employees Worked With
Vlas Kalantzis
October 03, 2020
Mercedes Benz Sarasota is hands down the best dealership for service and sales! For the last ten years or more I have purchased and serviced my vehicle here. From the service manager Jim, Brett in service, for service and sales! For the last ten years or more I have purchased and serviced my vehicle here. From the service manager Jim, Brett in service, to Lisa and all staff in the loaner department you are fantastic! You guys are always accommodating and down to earth. It’s such a pleasure to service my vehicle here, you guys are like family. My daughter Ava looks forward to my appointments because she loves the smell of the cookies and how friendly the staff is. Thank you Mercedes Benz of Sarasota! More
by frequent flyer
Employees Worked With
Jim in service, Brett Ferucci, Lisa in loaner, Ernie Withers
August 05, 2019
Place is n embarrassment! Well where do I begin. My wife and I made an appointment for a standard oil change when we pulled into service area we waited 10 minutes till some id Well where do I begin. My wife and I made an appointment for a standard oil change when we pulled into service area we waited 10 minutes till some idiot kid wandered over to us my wife told him we had an appointment and our name he basically mumbled he would see if he could find someone to help us. We then watched him wander around talking to other idiot kids he then proceeded to try and find someone to help us. When he returned after keeping us waiting for 20 minutes my wife asked him his name he mumbled Kyle and told us he could not find our appointment my wife turned to me and said let's leave I agreed and we proceeded to schedule with German Motor Cars where we were treated like they cared about our businesses. Sarasota Mercedes is a total joke. More
by John S
Employees Worked With
Kyle
