Mercedes-Benz of Sarasota - Service Center

I have an issue with the detail of my vehicle, there's some damage on the roof! I'm waiting to see how they resolve the problem. Don Stuckey some damage on the roof! I'm waiting to see how they resolve the problem. Don Stuckey More

Very personable and friendly. Professional with attention to our needs. we were seen on time and completed in reasonable period. looked around the dealership and was impressed. attention to our needs. we were seen on time and completed in reasonable period. looked around the dealership and was impressed. More

Very good customer service and very nice people, I like it it More

I want to start this out by saying that TAYLOR was WONDERFUL. She was as helpful as she could possibly be, was in constant contact with updates on my vehicle, and was a complete professional. Every WONDERFUL. She was as helpful as she could possibly be, was in constant contact with updates on my vehicle, and was a complete professional. Everything else, however... It took two weeks to service my car for a job that would have taken my regular service garage a couple of days. I know this because I took it to them first, where they diagnosed the problem. The only reason I even brought it to Mercedes is because the issues were still covered under my extended warranty vs paying $800 for my regular garage to take care of it. Then Mercedes didn't have any of their own cars to loan me, so they set me up with a "free" rental car from Enterprise. The cost of the daily damage waiver for the length of time I had to use the Enterprise vehicle amounted to nearly $800 anyway. And Mercedes feels no responsibility to reimburse this, because the damage waiver is "optional." You would think a dealership that prides itself on "luxury" for its clients would ensure EVERYTHING was covered. Additionally, they undervalued my car for their in house appraisal. I took it to two other appraisers and received a value of several thousand more. And then, after all of that, I finally got my car back and something is wrong with the gear shifts. So I'm going to have to bring it back and likely wait another two weeks for service, so then I can write another one star review. More

Excellent and Knowledgeable Service. They were prompt to answer questions and helped anyway they could. Very Happy customer and will recommend to all, Thank you answer questions and helped anyway they could. Very Happy customer and will recommend to all, Thank you More

this was my first time at your dealership as we moved here from California. I meat with Shawn , made me feel welcomed, he was friendly, professional, and timely. other staff i dealt with were friendly a here from California. I meat with Shawn , made me feel welcomed, he was friendly, professional, and timely. other staff i dealt with were friendly and courteous More

Mercedes has always met my expectations on service and reliability. Randy Doyle has always been honest and truthful and has never tried to over sell me on something I didn’t need. I appreciate that Sh reliability. Randy Doyle has always been honest and truthful and has never tried to over sell me on something I didn’t need. I appreciate that She try’s to save me money since my car is no longer under warranty. More

Steven Appolloni is excellent! He is able to work miracles without any notice. The only reason I use Mercedes of Sarasota. Outstanding! Friendly! and Nice! miracles without any notice. The only reason I use Mercedes of Sarasota. Outstanding! Friendly! and Nice! More

B Service was completed as specified, and our 2020 GLE performs perfectly. Chris Robinson coordinated the service courteously. I am pleased! Everything was completed as always performs perfectly. Chris Robinson coordinated the service courteously. I am pleased! Everything was completed as always More

Absolutely fantastic service and helpful/knowledgeable staff. Service and repair done in a timely manner, loaner provided on the spot if needed! Loved my service advisor Jim Foulkrod before he became Se staff. Service and repair done in a timely manner, loaner provided on the spot if needed! Loved my service advisor Jim Foulkrod before he became Service manager but thankfully he left me in very capable hands of Steven Appolloni ! More